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309, Spring Garden Drive
Morrisville, NC 27001
Morrisville, NC 27001
Summary:
Electronics and Telecommunications Engineer with Bachelors Degree. Many years
of professional work experience in the Telecommunication, Networking and
Electronics industry. Experience includes working for small, medium and big
organizations in diverse roles and in various departments.
Technologies include
VOICE, VoIP, SONET, ADSL, WANs, PCM/TDM Switching systems and Microprocessor
based Systems.
Departments worked include System
Architecture, R&D., Product Design, Application Engineer (TME), Testing,
Manufacturing, Q.A., Technical Assistance Center, Customer Support, Network
Control and Training.
Education: B.S. Electronics and
Telecommunication
PROFESSIONAL EXPERIENCE:
Prodcut
development Engineer -ATT LABS
Product Design, Service Planning
2009 -Current
•· High Level Design and Service planning for BVoiIP
and IPV6 Compliance projects for IPT Products
•· Technical member for three
IPV4-IPV6 Migration projects, three Business VoIP Projects and other Managed
IPT projects.
Customer
Support Engineer II –Cisco Systems
Unified
Communications
2006 –2009
- Work with Cisco’s Enterprise
IP Telephony products such as Call Manager and Unity. Call Manager Acts as
a call agent, supports MGCP, H.323 for call signaling, and call control to
provide IP PBX features to the enterprises. Unity supports all the Voice
Mail features required for the enterprises.
- Member of the Cisco Remote
Operations Group, supporting Merrill Lynch client. Troubleshooting product
issues for the users, as well as managing their new user accounts, Move,
Add, Change and Delete requirements. The job responsibilities also include
explaining the system features and training the users about the system
usage.
- Trained Engineers in the MAC
Group and implemented Q.A. procedures to eliminate the errors on the MAC
tickets worked. Consistently maintained and frequently exceeded Customer
Satisfaction.
Senior
VoIP Engineer –Cavalier
Telephone
VoIP
services
2003 – 2004
- Worked with Lucent’s iMerge,
a PSTN Gateway/Call Agent supporting GR 303 and MGCP/H.323 protocols for
providing public VoIP services for residential and business
applications.
- Evaluated and tested the
suitability of VoIP adapters/CPE for residential and business services.
- Trained product Managers,
Sales personnel for product and service features. Trained tier 1 and tier
2 support people for trouble shooting and taking VoIP user trouble calls’
Systems
Test Engineer - AT&T Fixed
Wireless VoIP
Consultant
2001 – 2003
- Member of AT&T Fixed
Wireless SAAT (System Architecture for Advanced Technologies) team
focusing on VoIP Concepts, Feasibility study, system definition, and
working with Packet Voice solutions.
- Evaluated and tested the
suitability of VoIP, FoIP gateways to work in our Network architecture.
Measured parameters for Latency, Packet Loss, Jitter, and congestion with
Network Emulation Techniques and collaborated with vendors to fine tune
these products for our network.
- Prepared FRD for Call Agent
and evaluated PSTN gateway Imerge as well as PSAX, for voice compression.
- Improved Base Station call
completion rate from 94% to 99.99%, by analyzing the errors during the s/w
development cycle. Used Abacus as well as Ameritech Bulk call Generators
supporting GR303 /V.25 and worked with the s/w development teams for improving
the call efficiency.
Senior
Engineer TAC – Broadband Technologies DLCs Consultant
1999- 2000
- Played a key role for System
test, Application Engineering, and providing pre/post sale Technical
support for Plaint 3000 System - A DLC supporting DSL, ISDN, Fractional
T1, and POTS services. Supported legacy systems FLX 1100 and FLX 2500
providing Telephony, Data and Video applications.
- Developed a test plan to
test the System features, control/Interface cards as well as writing test
procedures and flow charts for trouble shooting. Set up the Lab network
involving Abacus BCG, Fore ATM Switch ASX-200, Cisco 7500 Routers
Network
Engineer - Alcatel
USA
SONET/ADSL- Consultant
1998-1999
- Designed System level Linear
and Ring networks based on Alcatel 1602 SE/SM/SMX Add-Drop Multiplexer
that provides OC-3/OC-12/OC48 high-speed interface and
DS-1/DS-3/STS-1/OC-3/OC-12 low speed drops and grooming capabilities.
Responsible for ADSL System Engineering/Configuration for carrier
companies.
- Responsibilities include
Application Engineering, responding to RFPs, Pre/Post sale technical
support, Project Management for Carrier Companies.
- Played a key role for
getting orders for many small, medium, and large size SONET networks while
competing with Nortel Networks, Lucent technologies and Fujitsu products.
Network Engineer–Graphnet,
Inc
WANS
1996-1998
- I was responsible for
maintaining the online network by managing the NMS and providing on site
and remote technical support to all users of the network and interacting
with the PTT carriers. The company’s Global Wide Area Network has
Unix Machines in the nodes, Netrix NMS and Tandem Mainframe located in the
H.Q. The Network applications include Packet Switch Services
carrying application specific file transfers and carrying store-forward
FAX, Telex for business Corporations.
- Developed the back up
procedures and configured various new alarms in the NMS thereby by
improving efficiency of the network.
Asst.
Manager–Communications, Philips Inc. Voice/Data/WANS
1990-1995
- Plan, Design, Install, and
Maintain Wide Area Network with IBM S/36 machines at Head Quarters,
Regional Offices, and Factories connected through X.25 links of a Public
Switched Packet Network and the private network used s a closed user group
of the PDN. Depots/Warehouses connected through X.28 ports.
- Played a key role in
developing the efficient, economical, and automated network by introducing
the X.28, X.75 links and implemented the new hardware / communication s/w.
provided technical support for E-MAIL, EDI, LANs, Satellite
Communications, PABX Connectivity, and Telex Network.
Deputy
Engineer – Bharat Electronics Inc. Switching Systems -
Voice/Data
1989-1990
Engineer
Q.A. - United Telecomm
Inc.
Switching Systems -
Voice/Data
1987-1989
- Manufacture of private/
Central Office class 5 PCM / TDM Digital Switching Systems
- Responsibilities include
Component level and card level testing, which includes terminal
Line/Trunk cards, Processor cards for Switching Signaling, Tone
Generation, and Operator Console. Integration, testing and
Evaluation of the System as well as testing of the cards and
components. Developed test procedures for testing the system,
control/terminal cards, and PC based automatic cards testing Systems
Engineer
R&D - E.M. Electronics Inc.
Microprocessor based
systems
1986-1987
- Responsible for developing
CPU, Keyboard/Display interface, Memory, Analog/Digital I/O Communication
cards using Z-80 Microprocessor and its peripherals.
- Developed Data Acquisition
and Temperature Scanner Systems based on these Microprocessor
boards. Developed procedures for component level trouble shooting of
Digital and Analog cards using Oscilloscope, Logic probe, Current tracer,
HP Logic Development system Conversant with the Hardware and Assembly
level Software of Intel CPUs such as 8085, 8086 and Z-80 as well as their
Peripherals
Short
terms courses completed:
Basic
Networking, Inter Networking with TCP/IP, C under DOS and UNIX,
Introduction
to Microprocessors, Designing with Microprocessors, Advanced Microprocessor
Systems
Please
note, I am currently preparing for the CCNA exam.
______________________________________________________________________________________
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