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Carlie
Basto
309
Candor Dr.
Cerritos, 90001
Cerritos, 90001
Mobile
Phone: (562) 353-9876
Secondary
Phone: (562) 373-1230
E-mail:
carlie_basto@hotmail.com
OBJECTIVE
A
full time position as an Field Support Engineer, where my logical, mechanical,
and previous background experience can be applied. Willingness and ability to
travel 50-75%.
WORK
EXPERIENCE
FIELD
SERVICE TECHNICIAN
January
2012 – Present
SOLECTRIA
RENEWABLES I Lawrence, MA
Solar
Inverter Manufacturer
Field
Service Engineer responsible for on-site installation troubleshooting,
preventive maintenance, inital testing, troubleshooting and repair of
photovoltaic solar inverters. Responsible for supporting and
maintaining clients, distributors, and customers on the West coast
. Trained on SGI and PVI inverters that are able to produce 13kw up to
500kw of high voltage alternating current. Trained and proficient in
dealing with 1000v direct current and 3 phase 480v voltages.
CUSTOMER
SUPPORT ENGINEER
January
2006 - August 2011
SIEMENS
HEALTHCARE | Cary, NC
Medical
Devices and Supplies
National
Max CSE responsible for on-site installation, initial testing, operation,
maintenance, repair, troubleshooting, and modification of magnetic
refrigeration components on customer MRI High and Low field equipment and
systems. Provide on-site technical support to OEM customers: Toshiba, Philips,
and Hitachi magnets. Supported Siemens engineers throughout the U.S. Solely
supported, managed, and maintained West Coast, Mid-West, and East Coast
Territories. Proficient and certified in 4k and 10k coldhead exchanges, magnet
cooldowns / thermal cycles, magnet leak checks and repairs, and cryogen
handling
Field
Service Engineer
July
2002 - January 2006
Cummins
– Allison Corp | Burbank, CA
Provide
technical assistance to end-users regarding the installation, configuration and
support of Cummins equipment. Maintain friendly and cooperative relationships
with customers and team members. Diagnose, troubleshoot and repair currency
counters and coin sorter equipment problems. Provide detail documentation of
all work performed and any necessary repairs completed. Recommended and sold
preventive maintenance contracts directly to company decision makers.
Field
Service Technician
February
2000 - June 2002
Neopost
| Santa Ana, CA
Diagnosed,
troubleshoot, and repaired all Neopost in-house mail metering, letter openers,
and folding and inserting products. Trained and advised customers on operation
of installed equipment,ensuring overall customer satisfaction and
understanding. Sold maintenance agreements and new equipment to company
decision makers. Maintained and solely responsible for machine parts inventory
and ordering. Traveled to customer locations, all repairs conducted onsite.
Customer
Service / Parts Dept
November
1994 - February 2000
Amada
Engineering & Service Co. | La Mirada, CA
Provided
technical guidance on Amada Press Brakes, Shears, and Laser Cutting and Forming
equipment. Provide information, and advice to Service, and Sales Department
regarding a variety of customer service issues. Process and input parts orders,
and maintained customer relations. Interpreted electrical sketches, diagrams,
and blueprints. Answered calls, entered data, faxed, typed, and made outbound
follow-up calls. Built a rapport with customers and proposed different products
and services based on their account history.
File
Clerk
January
1994 - November 1994
Amada
Engineering & Service Co. | La Mirada, CA
Assisted
office manager in a variety of office duties including answering a multi-line
telephone, taking accurate messages, greeting clients, distributing mail;
assisted the office secretary in ordering supplies, filing, faxing, and
copying. Routed all incoming calls to proper staff members. Scheduled
appointments, filed, and copied documents.
EDUCATION
Bachelor's
Degree,
0
- December 2000
Itt
Technical Institute | Anaheim, CA
Graduated
with Honors. GPA: 3.7 Class Salutatorian
High
School or equivalent,
0
- June 1991
Banning
High Scool | Wilmington, CA
Garaduated
with Honors GPA: 3.7
HONORS
& AWARDS
CUSTOMER
SUPPORT ENGINEER OF THE YEAR 2008 - SIEMENS HEALTHCARE. RECOGNIZED AT SIEMENS
NATIONAL SERVICE MEETING OCTOBER 2008
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