Customer Support Engineer Resume Format in Word Free Download -->

Customer Support Engineer Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download


Carlie Basto

309 Candor Dr.
Cerritos, 90001
Mobile Phone: (562) 353-9876
Secondary Phone: (562) 373-1230
E-mail: carlie_basto@hotmail.com


OBJECTIVE
A full time position as an Field Support Engineer, where my logical, mechanical, and previous background experience can be applied. Willingness and ability to travel 50-75%.


WORK EXPERIENCE

FIELD SERVICE TECHNICIAN
January 2012 – Present
SOLECTRIA RENEWABLES I Lawrence, MA
Solar Inverter Manufacturer

Field Service Engineer responsible for on-site installation troubleshooting, preventive maintenance, inital testing, troubleshooting and repair of photovoltaic solar inverters.  Responsible for supporting and maintaining  clients, distributors, and customers on the West coast .  Trained on SGI and PVI inverters that are able to produce 13kw up to 500kw of high voltage alternating current.  Trained and proficient in dealing with 1000v direct current and 3 phase 480v voltages.

CUSTOMER SUPPORT ENGINEER
January 2006 - August 2011
SIEMENS HEALTHCARE | Cary, NC
Medical Devices and Supplies


National Max CSE responsible for on-site installation, initial testing, operation, maintenance, repair, troubleshooting, and modification of magnetic refrigeration components on customer MRI High and Low field equipment and systems. Provide on-site technical support to OEM customers: Toshiba, Philips, and Hitachi magnets. Supported Siemens engineers throughout the U.S. Solely supported, managed, and maintained West Coast, Mid-West, and East Coast Territories. Proficient and certified in 4k and 10k coldhead exchanges, magnet cooldowns / thermal cycles, magnet leak checks and repairs, and cryogen handling

Field Service Engineer
July 2002 - January 2006
Cummins – Allison Corp | Burbank, CA


Provide technical assistance to end-users regarding the installation, configuration and support of Cummins equipment. Maintain friendly and cooperative relationships with customers and team members. Diagnose, troubleshoot and repair currency counters and coin sorter equipment problems. Provide detail documentation of all work performed and any necessary repairs completed. Recommended and sold preventive maintenance contracts directly to company decision makers.

Field Service Technician
February 2000 - June 2002
Neopost | Santa Ana, CA


Diagnosed, troubleshoot, and repaired all Neopost in-house mail metering, letter openers, and folding and inserting products. Trained and advised customers on operation of installed equipment,ensuring overall customer satisfaction and understanding. Sold maintenance agreements and new equipment to company decision makers. Maintained and solely responsible for machine parts inventory and ordering. Traveled to customer locations, all repairs conducted onsite.

Customer Service / Parts Dept
November 1994 - February 2000
Amada Engineering & Service Co. | La Mirada, CA


Provided technical guidance on Amada Press Brakes, Shears, and Laser Cutting and Forming equipment. Provide information, and advice to Service, and Sales Department regarding a variety of customer service issues. Process and input parts orders, and maintained customer relations. Interpreted electrical sketches, diagrams, and blueprints. Answered calls, entered data, faxed, typed, and made outbound follow-up calls. Built a rapport with customers and proposed different products and services based on their account history.

File Clerk
January 1994 - November 1994
Amada Engineering & Service Co. | La Mirada, CA


Assisted office manager in a variety of office duties including answering a multi-line telephone, taking accurate messages, greeting clients, distributing mail; assisted the office secretary in ordering supplies, filing, faxing, and copying. Routed all incoming calls to proper staff members. Scheduled appointments, filed, and copied documents.



EDUCATION
Bachelor's Degree,
0 - December 2000
Itt Technical Institute | Anaheim, CA
Graduated with Honors. GPA: 3.7 Class Salutatorian
High School or equivalent,
0 - June 1991
Banning High Scool | Wilmington, CA
Garaduated with Honors GPA: 3.7

HONORS & AWARDS
CUSTOMER SUPPORT ENGINEER OF THE YEAR 2008 - SIEMENS HEALTHCARE. RECOGNIZED AT SIEMENS NATIONAL SERVICE MEETING OCTOBER 2008



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