Customer Support Specialist Resume Templates in Word Format Free Download -->

Customer Support Specialist Resume Templates in Word Format Free Download

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                                        Teresa Bailey

309 Biffle Way | Stone Mountain, GA 30001 | C: (678) 598-9876 | teresa@yahoo.com



Objective…

 To gain an IT Technical position with a company that will allow me to leverage the skills and experience I have gained while pursuing my Bachelor’s Degree in Computer Information Systems.






TECHNICAL SKILLS
Programming Languages: Java and COBOL

OS: UNIX and Windows 7/Vista

Remote/Office Software: LogMeIn Rescue, Team Viewer, and Microsoft Office

Virus Removal/Hardware Repair:
§  Virus removal (Malware bytes, Combo fix, & TDSS Killer)
§  Repairing Hardware (cracked monitor, heat sink issues, power supply replacement, etc.)

Miscellaneous Skills
§  Numara Trak-it Ticketing Software
§  Remedy Ticketing Software
§  Cloning hard drives (Acronis)
§  Active Directory
§  Change CMOS password
§  Video Conferencing (Polycom)
§  Adding PCs & Laptops to domain
§  Installing drivers
§  Logistic Planning






EXPERIENCE

Kinetix, Norcross, GA                                                                                                   9/2012 – 1/2013
Customer Support Specialist

§  Works with customer and company personnel to define technical problem, determine the solution and assist customer in implementing the fix.
§  Answering the support telephone line and responding to incoming request.
§  te;ephonethe support line and responding to incoming request.
§  Creates test, tools, and diagnostics procedures for use by product support personnel.
§  Provides technical support in the development and implementation of the customer application and company products.
§  Implements new product configurations/software upgrades, installs network devices and or/hardware components/peripherals.
 


Hartsfield-Jackson Airport, Atlanta, GA                                                                    6/2010 – 8/2012
Tranland Assistant

Aided agents with verifying baggage claim tickets and directing/monitoring unaccompanied minors; assisted leads and agents with problems/concerning passengers.



Fort Valley State University AG IT Dept, Fort Valley, GA                                    8/2011 – 5/2012
Technical Support Assistant
           
Handle administrative tasks and assigned technical duties for The Fort Valley State University Agriculture IT Department.
§  Evaluated workload and capacity of systems to determine feasibility for expanding or enhancing computer operations.
§  Executed technical support functions for client server 
§  Provided technical support and assistance in completion of products in due time.
§  Provided technical support to technicians in resolving and troubleshooting technical problems


Fort Valley State University Agriculture IT Internship                             8/2011 –  5/2012
Duties:
§  Respond customer telephone calls, email and personnel request for technical support
§  Document, track, and monitor all problems to ensure a timely resolution
§  Support, monitor, test, and troubleshoot hardware and software problems pertaining to Agriculture Department file servers and print servers.
§  Install and configure workstations based on department needs and requirements.
                       

Fort Valley State University, Fort Valley, GA                                                                8/2010 – 5/2011
Residential Assistant

Assist in enforcing dormitory rules and regulation; assist with planning and implementing workshops and seminars for residents.



Upward Bound Georgia State University, Atlanta, GA                                              6/2008 – 6/2010
Teacher Assistant

Assisted in implementation of the daily program under the direction of the teacher, and also planning/preparing the learning environment, setting up interest centers preparing needed materials.

EDUCATION

Major: Computer Information Systems
Bachelors of Science
Fort Valley State University, Fort Valley, GA
Graduation Date: May 2012  

ACTIVITES

Association for Computing Machinery (ACM)
Fort Valley State University, Student Chapter
National and Active member
Vice President: 9/2009 – 1/2011 
Member: 9/2009 – Present


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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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