Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Download Resume Format
Kaylee Nelson
P.O Box 2115
Sumter, S.C. 29001
(803) 481-9876
kaylee.nelson@gmail.com
CURRENT
POSITION: (Sykes Enterprises)
·
Customer
Service Agent (January 18, 2010 – October 4, 2010)
Ø Receives requests from users regarding
customer service or technical support related needs
Ø Determines appropriate action to be taken
on customer’s behalf, informs customer of those appropriate next steps and
works with customer to achieve issue resolution
Ø Maintains proficiency in programs, products
and/or platforms assigned
Ø Maintains pertinent paperwork and records
through data entry
Ø Communicates with co-workers to research
problem and find solution
Ø
May
test software and hardware to evaluate ease of use and whether product will aid
user in performing work
·
Team
Manager (October 4, 2010 – Current)
Ø
Administer
performance management by diagnosing improvement opportunities, providing
effective feedback, coaching, training, professional development, and
corrective action plans
Ø
Monitor
interaction between staff and callers to ensure quality assurance standards
Ø
Review
call center statistics to measure staff performance and the need for
improvement
Ø
Organized
workflow distribution and floor management to ensure service levels are satisfied
Ø
Retained
qualified staff thru training, developing, motivating, coaching and evaluating
Ø
Diffuse
calls and escalate and communicate customer issues to appropriate
personnel/departments
EDUCATION:
- Hillcrest High School, Dalzell, S.C:
Ø High School Diploma (1990-1993)
- Central Carolina Technical College:
Ø Computer Specialist Certificate (2003-2004)
Ø Cisco Internetworking Certificate
(2003-2004)
Ø Associate Degree in Computer Technology
(2003-2005)
- Saint Leo University:
Ø Bachelor Degree
in Computer Information Systems (2005-2009)
MILITARY:
- United States Air Force: Aircraft Mechanic
(1993-2002):
Ø Highly proficient in trouble shooting
aircraft systems and components
Ø Ability to diagnose and rectify technical
and non-technical errors
Ø Perform technically complex inspections to
ensure serviceability of aircraft
Ø Conduct aircraft maintenance of simple to
complex nature
Ø Performed activities such as oil changes,
service hydraulic systems, provided nitrogen and oxygen servicing
COMPUTER
SKILLS:
- Software:
Ø Proficient with Windows XP and Windows 7
Ø Proficient with Microsoft Word, Excel,
Access, and PowerPoint
Ø Knowledgeable of PC software installation,
data entry, and file updating
Ø Familiar of some computer languages such as
HTML, Java, and Visual Basics
- Hardware:
Ø Familiar with most computer and peripheral hardware
installation and operation
Ø Experience in hardware troubleshooting and
diagnostics
Ø Knowledgeable about different types of
computer networks and equipments
Download Resume Format
.JPG)
0 comments:
Post a Comment