Customer Service Agent Resume Format in Word Free Download -->

Customer Service Agent Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Dana Handcock
Dana@Hotmail.com
9876 Pate Brook Rd
Snellville, Ga 30001
(678) 508-1230


EDUCATION

MOREHOUSE COLLEGE, Atlanta, GA
Bachelor of Arts, December 2000 Major: Business Administration (concentration Finance)

Courses completed as of December 2000
Management of Financial Institutions; Principles of accounting 1&2; Principles of Management; Economics (Macro & Micro); Investment & Corporate Finance; Management Decision Science; Professional Communication; Principles of Marketing; Business Policy; Advanced Corporate Finance; International Business; Management Information Systems; Seminar & Finance; Principles of Insurance & Risk; Introduction to Computer Science; Programming 1; Computer systems
EXPERIENCE

NETWORXS SYSTEMS LLC, Norcross, GA November 2010 – January 2011
Retention Specialist; Resolves service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

WACHOVIA, Decatur, GA  December 2009 – November 2010
Teller; Duties included building relationships with customers, delivering quality transactions, finding solutions for customers, protecting the customer and the bank along with inspiring trust in customers.

GLOBAL STAFFING, Norcross, GA June 2008- June 2009
Storekeeper/Analyst; Responsible for all tools and parts for the armored  vehicles. Handled and monitored all stock levels. Created a stock tracking system. First contact for all vendors. Negotiated Vendor contracts and handled past due accounts.

 GEORGIA STATE UNIVERSITY COLLEGE of ED., Atlanta, GA October 2007 - May 2008
Office/Admissions Support; Provided general administrative support to admissions department staff members.  Received and disseminated information on prospective students, entered information into computer.

 DELTA AIRLINES, Atlanta, GA May 2005 – December 2006
Customer Service Agent; I was responsible for directing the ground movement of the aircraft in terminal ramp areas. Lifts, loads, unloads, and transports baggage, mail, and cargo from loading equipment at aircraft.

 BANK OF AMERICA, Atlanta, GA June 2004- April 2005
Teller; Duties included building relationships with customers, delivering quality transactions, finding solutions for customers, protecting the customer and the bank along with inspiring trust in customers.

OFFICE OF CONGRESSMAN DONALD M. PAYNE, Newark, NJ April 2003-May 2004
Special Assistant; Administrative duties including casework dealing with housing, postal, legal, veterans affairs, utilities, disenfranchised felons, Medicare/Medicaid and education  issues; appeared at events in the absence of the Congressman; planned and organized events.

REFERENCES AVAILABLE UPON REQUEST


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