Customer Service Agent Resume Examples in Word Format Free Download

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Ruby Carey
309 Echo Lake Rd.
Watertown, CT 06001
Home: (860) 417-9876 ♦ Cell: (717) 688-1230 ♦ e-mail: ruby@gmail.com

SUMMARY

MICROSOFT CERTIFIED PROFESSIONAL (Specializing in Active Directory and Exchange) COMPTIA A+ (2009 Certified) with over ten years of professional experience in positions as a System Administrator, Desktop Support Technician, Graphic  Artist, Computer Animator, Web Designer, and Sales Agent.  Skilled in computer assembly, analysis, troubleshooting, testing, documentation, system and program security, systems analysis, hardware and software installation, applications and program management, technical support, and network administration.  I am excellent at communication with clients and co-workers and I believe being a team member is essential to a prosperous career.

SKILLS / STRENGTHS

Hardware:

·       Build, maintain, and repair PC based computer systems to improve speed and reliability.

·       Install and service all types of computer hardware.

·       Have experience in saving data from corrupted hard drives.

O/S:

·       Microsoft DOS/Windows 95/98/NT 4.0/2000/XP/VISTA/Windows 7 Workstations

·       Microsoft Windows 2000/2003 Server

·       Linux variants

Software:

·       Microsoft Office Suite 2000/2003/2007

·       Adobe Suite

·       A wide variety of diagnostics, system and security tools.

·       Ability to troubleshoot Windows based systems in the PE or DOS environment.

·       Remedy trouble ticketing system

Network Administration:

·       Planned and implemented Microsoft Windows 2000 server domain.

·       Maintained and established user accounts and security.

Customer Support / Sales:

·       Have worked with end-users for over 7 years in a helpdesk and sales environment.

·       Have used different types of remote software to troubleshoot end-user issues.

WORK EXPERIENCE

CABLEVISION                                                                                                                         (Sep. 2011 – Nov. 2011)
Shelton, Connecticut
TECHNICAL SUPPORT / CUSTOMER SERVICE AGENT

·       Troubleshot internet network connections for customers.

·       Setup email accounts in every type of email client requested.

·       Updated services for customers when requested / Took payments.

·       Troubleshot Cable Television issues for customers.

·       Setup appointments for technicians to fix outages found on system.

EXHIBITS BY PROMOTION CENTRE                                                                                  (Nov. 2010 – May. 2011)
York, Pennsylvania
LEAD GRAPHIC DESIGNER / 3D ARCHITECT

·       Designed custom graphics for large tradeshow exhibits.

·       Designed 3D architectural renderings for large custom tradeshow exhibits.

·       Directly dealt with clients to build rapport for future business.

·       In charge of setting up Production orders and meeting delivery date deadlines.

K & B PROMOTIONS INC.                                                                                                    (Mar. 2010 – Aug. 2010)
Tampa, Florida
SALES AGENT / PROCESSING DIRECTOR

·       In charge of pitching, closing, and processing sales for high-end vacation packages.

·       Log details of all calls, arrange callbacks, and generate leads.

NEW YORK LIFE INSURANCE COMPANY                                                                             (Oct. 2005 – Jan. 2010)
New York, New York
LEVEL 3 COMPUTER SUPPORT TECHNICIAN

·       Troubleshot customer’s computers and networks VIA phone and remote connection.

·       Troubleshot every type of software/hardware issue presented.

·       Created and maintained software to retrieve data from encrypted hard drives.

·       Tester/designer for the company's agency portal website.

TIME WARNER CABLE                                                                                                            (Jan. 2005 – Oct. 2005)
New York, New York
LEVEL 3 NETWORK SUPPORT TECHNICIAN

·       Troubleshot customer’s computers and networks VIA phone.

·       Ran diagnostics on the company’s network   to report any unusual activity.

·       Ran maintenance on end-users cable modems to make sure they were running properly.

SPECIAL DATA PROCESSING                                                                                               (Mar. 2003 – Dec. 2004)
Clearwater, Florida
SALES AGENT / DESKTOP TECHNICIAN

·       In charge of promoting and closing customer sales.

·       Maintained and diagnosed computers in the company’s network.

INSURCARE INC.                                                                                                                     (Jan. 2000 – Jan. 2003)
Clearwater, Florida
NETWORK ADMINISTRATOR / WEB DESIGNER

·       Planned and integrated a Windows 2000 Domain with over 20 computers.

·       Administered file server, print server, proxy server and e-mail server.

·       Created and maintained the company's Web Site.

·       Performed maintenance on all computer hardware and software.

EDUCATION AND TRAINING

INTERNATIONAL ACADEMY OF DESIGN & TECHNOLOGY                                                             (2000 – 2002)
Tampa, Florida
Associate of Science in Computer Animation              

EAST LAKE HIGH SCHOOL                                                                                                                     (1994 – 1998)
Tarpon Springs, Florida
High School Diploma

CERTIFICATIONS

Comptia A+ Certification                                               (Comptia A+ 2009)                                                      2010

Microsoft Certified Professional                                  (MCP)                                                                             2000

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