Customer Service Engineer Resume Examples in Word Format Free Download

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SUMMARY

Technology professional with programming background; major asset is ability to communicate effectively with business users and technical individuals alike; currently using these skills to mediate between clients and system programmers in a customer service group which I helped found and build to its current form.

 

EXPERIENCE:

Customer Service Engineer

Pyramid Controls Inc., Fairfax, Ohio

February 2007 – Present

Liaison between customers and in-house programmers working to ascertain issues and to get fixes to clients in a timely manner by using knowledge of the technologies, resources available, and the customer descriptions to complete work efficiently and to limit the load on development resources.  Position includes direct contact with customers regarding the development of enhancements to their systems, actuated by asking the correct questions to understand the needs of their operation.  Position involves on-site and remote installation and support of our primary product Pyramid Director which is a warehouse control system used in over 200 distribution centers.

Technologies: C, C#, Microsoft SQL Server 2005 and 2008, Microsoft Visual Studio 2008, Visual Basic 6, Windows NT, 2000, 2003, 2008, XP

Senior Analyst

The Kroger Co., Kentucky Data Center

November 2003 – February 2007 [Contractor to Kroger from Rich Certified Services, 2003-2006]

Analyst position involved building applications to support assigned projects for self and for entire team; applications specifically written to reduce the amount of manual processing needed by my coworkers to complete data collection.  After starting as a contractor was hired on to Kroger full time and was used as a business-facing programmer.  Projects included updating Kroger’s “Point of Sale” application to meet specifications for PCI Security Standards, Cardholder Information Security Program standards, and Sarbanes Oxley requirements, which involved cooperation between teams internal to Kroger and an IBM development team. Collaborated with Dunn Humby, Kroger loss prevention, and marketing area supervisors when data about the Kroger POS system was requested.

Technologies: Java, C, IBM SurePOS ACE, Windows XP

EXPERIENCE (continued):

Technical Support and Executive Assistant

St. Vincent de Paul, Erlanger, Kentucky

January 2003 – November 2003

Worked with multiple stakeholders within organization to resolve both business and technical problems; specifically gained experience assisting individuals across multiple age groups with technology issues.  Updated software used for “help” requests.  Redesigned call handling to improve necessary tracking of individuals.  Coordinated the SVDP 2003 National Meeting.

Technologies: Java, Windows 2000

Configuration Technician

Pomeroy Computer Resources, Hebron, Kentucky

Summer 1999, Summer 2000

Summer job configuring personal computers for end users according to detailed specifications; effective multi-tasker as evidenced by work on multiple system configurations at once.  Position involved collaboration with other technicians to assist with troubleshooting and general setup.

            Technologies: Windows (95, 98, NT and 2000), A+ Certification

TECHNICAL COMPETENCIES:

Environments: WINDOWS (2000, 2003, 2008, and XP)

Programming Languages: C, C#, JAVA, SQL, VISUAL BASIC

Software: MICROSOFT OFFICE (2007, 2010), MICROSOFT SQL SERVER (2005, 2008),

             MICROSOFT VISUAL C++, MICROSOFT VISUAL STUDIO 2008

Software Design Skills: OBJECT ORIENTED PROGRAMMING,

            RELATIONAL DATABASE MODELLING, DEBUGGING, CLIENT-SERVER MODEL

Networking: ETHERNET, SUBNET, TCP/IP, IP

People Skills: System Enhancements Design, Product Documentation, excellent written and oral communications skills, adept at problem assessment by posing proper questions. 

EDUCATION:

Bachelor of Science in Computer Science, University of Kentucky, Lexington, Kentucky, 2002

CERTIFICATIONS:

CompTIA A+ Service Technician Certification (2000)

Microsoft Certified Professional - Windows 2000 Professional (2003)

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