Customer Care Technician Resume Format in Word Free Download -->

Customer Care Technician Resume Format in Word Free Download

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Kylie Gordon
309 Verbena ST
Atlanta, GA 30001
(480) 232-9876
E-mail: kylie@yahoo.com

OBJECTIVE

To obtain a long term position that will allow me to showcase my extensive training, share my empirical knowledge and previous experience in support of my customers and perspective employer.

WORK HISTORY

Customer Care Technician
IPOWER - Phoenix, AZ                                                                                                   2010-2011

       ·       Processed Payments
       ·       Technical Support/Sales
       ·       Trained New Hires
     .·      Answered 50 calls per day
       ·       8 Minutes average talk time
.     ·      Worked with Website Design Tools

Technical Support Level II
Time Warner Cable - San Diego, CA                                                                              2005-2009
·      Support the various products and services of our video, internet, and VOIP services
·      Create phone and HSI Remedy Tickets.
·      Supporting various networking protocols, networks, and operating systems
·      Familiar with: Exchange, Outlook, Outlook Express.
·      Excellent Customer Service Skills and Sales.

Technical Support Level II
Aradiant Corp.  – San Diego, CA                                                                               2003-2004

Manufacturing Specialist II
STMicroelectronics, Inc. – San Diego, CA                                                                 2000-2002

Micro-electronic Technician
REMEC Manufacturing – San Diego, CA                                                                       2000-2000

Mechanical Assembler
Qualcomm Inc. – San Diego, CA                                                                                    1998-1999

Assembler/Utility Technician
ELGARC – San Diego, CA                                                                                               1997-1998

EDUCATION

Microsoft Certified Systems Engineer                                                                                      2002-2003
National University, San Diego, CA

Computer Technician and Installation                                                                              2002-2003
National University, San Diego, CA

A+Certification                                                                                                                                  
National City Adult School, National City, CA                                                                        2001           

General Studies                                                                                                             
Grossmont Community College, El Cajon, CA                                                                        1989                                                                                    



 TECHNICAL EXPERTISE

▪   Supporting MS Windows                            
▪   Windows 2000 Professional & Server                           
▪   PC Configuration                                          
▪   Windows 2000 Directory             
▪   Hard Disk Management                            
▪   Windows 2000 Network Infrastructure             
▪   PC Troubleshooting                                          
▪   Designing Secure Windows Network
▪   PC Fundamentals                                          
▪   Windows 2000 Directory Services Infrastructure
▪   Networking                                                        
▪   Designing Windows 2000 Network
▪   Material Prioritization                                          
▪   Process and Equipment Certification
▪   Hazardous Material Handling                            
▪   Wireless Networking
▪   QS-9000/ISO-9002                                          
▪   Team Assessment Improvement Activities



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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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