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Mia Jordan

309 Watercress Lane Apt. 1D

Midvale, Utah 84001

630-235-9876 (Home)

 mia@yahoo.com (e-mail)

PROFESSIONAL EXPERIENCE

  Technical Competencies:

Windows XP, Windows 7, HP printers, Blackberry devices, I-phones, I-pads, MS-Office suite, HP desktops and laptops- Build, fix repair update. Hardware break/fix. Software upgrades. Installed thin client remote hardware. Remote/home workstation setups.  Inventory and documentation and customer training. Active directory and MS Exchange ID creation.

8/11-Pres.               CSS Corporation. South Jordan UT,

  Customer Care Technitian

·         Primary duty was to answer and resolve customer calls with issues pertaining to NETGEAR Inc. support contracts and customer service issues with tech support.

·         Secondary duties, refunding contract monies, customer profile updates, and managing customer proof of purchase issues pertiaining to Netgear Inc. Products. 

·         And making sure that the customer is routed to the correct level of support to resolve their issues.

4/10-7/11                MTM Technolgies Inc. Arlington Heights IL,

  System Engineer

·         Primary duty was to support various clients in regards to software and hardware needs as outlined in their service agreements with MTM.

·         Duties included new company rollouts, hardware and software support, purchasing of hardware, software, and customer training.

                                  IT Contractor

·         Assigned to work on hospital project working to the consolidation of software data collection.

·         The data collected was concentrated down to the software needs for each department for the hospital.

·         The final collection was then handed off to  Alexian IT management for approval for the software needs for each department and then forwared to MTM packagers to create images for each department.

3/09 – 4/10          Delcom Corporation; St. Charles, IL

 Desktop Support

·         Supported  26 doctors’ offices in regards to Pc’s, Laptops, Tablets, Printers, wireless

and the network.

·         Worked with site managers to diagnose all IT issues. Purchased and set up new equipment.

·         Set up Dr’s remote home setups for them to access their main system from home.

·         Worked with support for issues with our Sage software system as well as Norton Antivirus site upgrades.

·         Troubleshot hardware and software issues. Called in repairs on various equipment.

·          User training on software products and home setups. Performed equipment maintenance as well as software upgrades.       

                               

4/02 – 3/09             EDWARD Hospital ; Naperville, IL

 Desktop Support

·         Built and configured hardware and software on Compaq Evo Desktops, Created users on Windows 2000 Active Directory, Outlook, Novell and MS Exchange.

·          2^nd level user support/ 24 On-call rotation.

·         Troubleshot hardware and software issues.

·         Called in repairs on various equipment on inhouse equipment as well as remote home employees.

·         Supported wireless Stinger and clearcube products.

·         Worked with various IS Engeneers, Programmers and Analysts on special projects and rollouts.

·         User training on software products and remote home employees.

·         Performed equipment maintenance as well as software upgrades for various products.

10/98 – 4/02      AAR-DISTRIBUTION ; Elk Grove Village, IL

  Desktop Support

·         Created users on CCMail, Novell, and ORACLE, Supported one hundred and ten Windows 95 users at on site location and branch sites.

·         Set up HP printers, PC’s, Hardware and Software.Worked with Network staff with server backups and file recovery. 

·         System Administered ORACLE system. 

·         Worked with IS Director in creating PO’s and dealing with vendors.

·         Created templates for laptops and desktops.

·         Equipment maintenance.

·         Supported and set up all remote employees laptops and equipment.

·         User training on all applications.

9/95  - 10/98      PLATINUM technology, inc.; Oakbrook Terrace, IL

  PC Production

·         Built and configured  hardware on Dell desktops. 

·         Loaded software from  built templates and software packages. 

·         Configured Groupwise E-mail and Lotus Notes on laptops and desktops.

·         Troubleshot and repaired broken machines. 

·         Familiar with Windows 95, Windows NT 4.0 and Windows 3.1 operating systems. 

·         Set up Token ring hubs and Ethernet  hubs.

·         Worked with, added operating systems, loaded software and configured IBM Thinkpads,Texas Instruments TI and Toshiba laptops.

·         Created network ID’s and Shiva ID’s for the remote staff employees.

·         Worked under supervision OS Manager

EDUCATION

College of DuPage; Glen Ellyn, IL - Associate of Arts in Criminal Justice, 1990

North Central College; Naperville, IL  Bachellors - Organizational Communication 2003

References Available Upon Request

 

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