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Mia Jordan
309 Watercress Lane Apt. 1D
Midvale, Utah 84001
630-235-9876 (Home)
mia@yahoo.com
(e-mail)
PROFESSIONAL
EXPERIENCE
Technical
Competencies:
Windows XP, Windows 7, HP printers, Blackberry devices, I-phones,
I-pads, MS-Office suite, HP desktops and laptops- Build, fix repair update.
Hardware break/fix. Software upgrades. Installed thin client remote hardware.
Remote/home workstation setups.
Inventory and documentation and customer training. Active directory and
MS Exchange ID creation.
8/11-Pres.
CSS Corporation. South Jordan UT,
Customer Care Technitian
·
Primary duty was to answer and
resolve customer calls with issues pertaining to NETGEAR Inc. support contracts
and customer service issues with tech support.
·
Secondary duties, refunding
contract monies, customer profile updates, and managing customer proof of
purchase issues pertiaining to Netgear Inc. Products.
·
And making sure that the
customer is routed to the correct level of support to resolve their issues.
4/10-7/11 MTM Technolgies Inc. Arlington Heights IL,
System Engineer
·
Primary duty was to support
various clients in regards to software and hardware needs as outlined in their
service agreements with MTM.
·
Duties included new company
rollouts, hardware and software support, purchasing of hardware, software, and
customer training.
IT Contractor
·
Assigned to work on hospital
project working to the consolidation of software data collection.
·
The data collected was
concentrated down to the software needs for each department for the hospital.
·
The final collection was then
handed off to Alexian IT management for
approval for the software needs for each department and then forwared to MTM
packagers to create images for each department.
3/09 – 4/10 Delcom Corporation; St. Charles, IL
Desktop Support
·
Supported 26 doctors’ offices in regards to Pc’s,
Laptops, Tablets, Printers, wireless
and the
network.
·
Worked with site managers to
diagnose all IT issues. Purchased and set up new equipment.
·
Set up Dr’s remote home setups
for them to access their main system from home.
·
Worked with support for issues
with our Sage software system as well as Norton Antivirus site upgrades.
·
Troubleshot
hardware and software issues. Called in repairs on various equipment.
·
User training on software products and home
setups. Performed equipment maintenance as well as software upgrades.
4/02 – 3/09 EDWARD Hospital ; Naperville, IL
Desktop Support
·
Built
and configured hardware and software on Compaq Evo Desktops, Created users on
Windows 2000 Active Directory, Outlook, Novell and MS Exchange.
·
2nd level user support/ 24 On-call
rotation.
·
Troubleshot
hardware and software issues.
·
Called
in repairs on various equipment on inhouse equipment as well as remote home
employees.
·
Supported
wireless Stinger and clearcube products.
·
Worked
with various IS Engeneers, Programmers and Analysts on special projects and
rollouts.
·
User
training on software products and remote home employees.
·
Performed
equipment maintenance as well as software upgrades for various products.
10/98 – 4/02
AAR-DISTRIBUTION ; Elk Grove Village, IL
Desktop
Support
·
Created users on CCMail, Novell, and ORACLE,
Supported one hundred and ten Windows 95 users at on site location and branch
sites.
·
Set up HP printers, PC’s, Hardware and
Software.Worked with Network staff with server backups and file recovery.
·
System Administered ORACLE system.
·
Worked with IS Director in creating PO’s and dealing
with vendors.
·
Created templates for laptops and desktops.
·
Equipment maintenance.
·
Supported and set up all remote employees laptops
and equipment.
·
User training on all applications.
9/95 - 10/98 PLATINUM technology, inc.; Oakbrook Terrace, IL
PC
Production
·
Built and configured hardware on Dell desktops.
·
Loaded software from built templates and software packages.
·
Configured Groupwise E-mail and
Lotus Notes on laptops and desktops.
·
Troubleshot and repaired broken
machines.
·
Familiar with Windows 95,
Windows NT 4.0 and Windows 3.1 operating systems.
·
Set up Token ring hubs and
Ethernet hubs.
·
Worked with, added operating
systems, loaded software and configured IBM Thinkpads,Texas Instruments TI and
Toshiba laptops.
·
Created network ID’s and Shiva
ID’s for the remote staff employees.
·
Worked under supervision OS
Manager
EDUCATION
College of DuPage; Glen Ellyn, IL - Associate of Arts in
Criminal Justice, 1990
North Central College; Naperville, IL Bachellors - Organizational Communication
2003
References
Available Upon Request
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