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Dahlia Brown
309 Plattsburg Ave. Apt # 3
Burlington, VT 05001
(518)572-9876
dahlia@yahoo.com
Job Objective
To maintain multiple pc’s and
network systems in a fast paced environment. Strengths
include the ability to effectively perform multiple tasks, develop strong working relationships, and produce quality results.
Computer Skills
Currently hold 117 certifications from pc repair, Point of Sale
Systems, fast lanes self checkouts, Cisco Routers and Switches, HP Prolient, Dell
Blades Servers, CC and DD controllers,
wireless access points, Block Buster Express DVD machines, ATM machines,
Lexmark laser-printers, various preventive maintenance, familiar with multiple
operating systems including Apple, OCS and Lion.
Home based business of computer repair since 1996.
Experience
Customer Engineer (February 2008 to Present)
National Cash Register (NCR), Burlington, VT
- Financial and
retail point of sale systems
- ATM machines
- Cisco qualified
- Network repair on
various switches, routers, Dell, HP, Apple computers, and Lexmark laser
printers.
- Keeping a baseline
part inventory of $10,000.00.
- Processing and
returning defective part returns in excess of $500K yearly.
- Processing and
maintaining work orders for various financial institutions and retailers.
- Monthly reports and
log keeping.
Customer Support
Specialist (July 2007-February 2008)
GlobalNet Internet Services, Essex Junction, VT
- Answered calls
in a timely manner to customer’s related questions regarding new account setups
and billing
- Trouble shooting customer complaints, software
and internet issues.
- Covered wireless
connections and dialup questions and issues.
- Resolved customer
issues in a timely manner.
- Maintaining a
customer database with accurate reporting.
Education
Sarasota Votec- (1982) - GED
NCR University- (2008-Present) - 117 certifications from computers components, servers, ATM machines, BBX DVD machines, Lexmark laser printers and customer service. See complete list attached.
NCR University- (2008-Present) - 117 certifications from computers components, servers, ATM machines, BBX DVD machines, Lexmark laser printers and customer service. See complete list attached.
References supplied
upon request.
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