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TERESA SOOLA
309
King Arthur Blvd Apt. #228
Alexandria,
Louisiana 71001
teresa@yahoo.com
Mobile: (513) 446-1230 Home:
(513) 442-9876
SUMMARY
Experienced
professional with proven success in leveraging customer service and management
skills to achieve business goals and objectives. Excellent skills in: Leadership,
Process of continual improvement, Ability to successfully manage projects to
completion, Team development, Decisiveness, Creativity, Persuasion,
Communication, Problem solving, Issue resolution, Mentoring, Operations
management, Motivation, and Focus on business goals and needs.
COMPETENCIES
Business Analysis
|
Project Management
|
Collaboration / Relationship Management
|
Communication
|
Program / Portfolio Management
|
Team leadership
|
Change / Incident / Problem Management
|
Sales / Initiative Management
|
Customer Service
|
Quality Assurance
|
PROFESSIONAL EXPERIENCE
HEWLETT-PACKARD (Alexandria,
Louisiana) 2008-Present
Site Operations Team Leader / ITO Support Specialist III (2010-Present)
Work
with global teammates, on-site contractors and management to facilitate execution
of daily work, providing end-to-end critical business solutions to Procter
& Gamble.
·
Serves as first level escalation point
for all issues at the site for Procter & Gamble end-users and executive
team members; improved the overall customer satisfaction level.
·
Communicate progress of projects and
follow-ups, as well as manage pre-implementation communications to
stakeholders, manage all project roll-outs and all technology changes impacting
the business.
·
Understand what projects are on the
horizon, provide assistance in the financial planning for hardware and software
procurement, as well as identify new opportunities for HP products and
services.
·
Operate in a proactive manner to provide
data and insight to improve Procter & Gamble business; established world
class business processes and cost effective measures.
·
Participate in new business development
initiatives that increases service delivery revenue and margin.
·
Apply extensive knowledge of the job
skills, company policies, and procedures to complete complex
specialized assignments/tasks in creative and
effective ways.
Project
Management Coordinator (Cincinnati, Ohio 2010-2010)
·
Ensured Project Managers comply with
critical processes, procedures and Service Level Agreements to ensure
compliance with established PMO standard.
·
Served as a Project Management mentor on
the Procter & Gamble account team coordinating projects from initiation to
delivery to the customer.
·
Supported key Program Managers’ projects
to ensure their projects were delivered on-time, budget and within SLA target
creating a win-win for both Hewlett-Packard and Procter & Gamble.
·
Maintained portfolio of assigned
projects; supervised Project Managers and monitor approval processes for all
projects.
·
Provided assistance to PMO Regional
Management to carry out account and corporate strategy, increasing overall
business performance and customer satisfaction level.
Business
Planning Analyst III (Cincinnati, Ohio 2008-2010)
·
Worked with Client Manager to develop
innovative products and services for the Procter & Gamble account which led
to greater management efficiency and reduced cost of doing business.
·
Increased revenue from new businesses;
worked with the Cloud Storage team during the initiation stage, establishing
the platform for delivering Enterprise Cloud Storage services to Procter &
Gamble.
·
Successfully redesigned the Innovation
Workflow Process resulting in quicker delivery of new innovative ideas and reduced
cost for introducing products to market.
·
Assisted Procter & Gamble global
innovation centers in acquiring HP products, providing them with the latest
advanced technological equipments.
·
Participated in “HP Demo Days” selling
HP products to retail store customers and provided advice on how to derive
optimal performance from products use.
WALGREENS PHARMACY (Queens,
New York) 2006-2008
Assistant
Manager (2006-2008)
·
Oversaw branch operations for the
largest international drug store chain in North America, improved business
processes and store performance in assigned district.
·
Directed a floor team of 10, managed and
trained new employees and developed their customer service skills.
·
Worked closely with store manager to
arrange displays and merchandised departments to regularly surpass sales
forecasts, resulting in consecutive awards for highest customer retention rate
and most profitable regional store.
·
Reduced shrinkage in numerous retail
sections by 5%.
BALLY TOTAL FITNESS (Carle
Place, New York) 2001-2006
Branch
Sales Manager (2001-2006)
·
Directed branch sales operations and
established corporate accounts with small regional businesses, established
business stress free day by providing one day free pass with personalized
personal training for local business employees.
·
Tripled client base; increased sales
revenues from $80,000 to $1M, doubled branch operations by 20%.
·
Successfully marketed new product lines
and sold gym memberships to prospective members, achieving record sales
increases in workout apparels, workout equipments and personal training.
·
Recruited, managed and trained new
employees and 5-person sales force that consistently delivered on surpassing
assigned quota.
·
Worked closely with general manager to
carry out corporate strategy resulting in business unit growth and
profitability.
EDUCATION
Adelphi
University (Garden City, New York)
M.B.A
in Management, May 2007
Specializations:
Corporate Finance/ Investments/ Financial Markets
SUNY
Old Westbury (Old Westbury, New York)
B.S.
in Business Management, May 2005
Nassau
Community College (Garden City, New York)
A.S.
in Liberal Arts, May 2003
CERTIFICATIONS
Certified
Project Management Professional (PMP)
HONORS
National
Dean's List
Phi
Theta Kappa National Junior College Honor Society
Magna
cum Laude (Nassau Community College)
COMMUNITY INVOLVEMENT
HP Byron Nelson
Championship (Dallas, TX)
Merchandiser 2011
– Present
·
Work with other volunteers to organize
displays and sell products; raised $5.15 million that will fund education and
therapeutic services for at-risk kids and families.
Junior
Achievement (Cincinnati, Ohio)
Mentor 2008 – 2010
·
Provided on-going mentoring support to
high school seniors on career path and college choice.
·
Followed the Junior Achievement designed
curriculum, instruct 15-20 students in a class room setting.
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