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TERESA  SOOLA

309 King Arthur Blvd Apt. #228

Alexandria, Louisiana 71001

teresa@yahoo.com

Mobile: (513) 446-1230                                                                                                                            Home: (513) 442-9876

SUMMARY

Experienced professional with proven success in leveraging customer service and management skills to achieve business goals and objectives. Excellent skills in: Leadership, Process of continual improvement, Ability to successfully manage projects to completion, Team development, Decisiveness, Creativity, Persuasion, Communication, Problem solving, Issue resolution, Mentoring, Operations management, Motivation, and Focus on business goals and needs.

COMPETENCIES

Business Analysis	Project Management
Collaboration / Relationship Management	Communication
Program / Portfolio Management	Team leadership
Change / Incident / Problem Management	Sales / Initiative Management
Customer Service	Quality Assurance

                                                                                                                                                                       

PROFESSIONAL EXPERIENCE

HEWLETT-PACKARD (Alexandria, Louisiana)                                                           2008-Present

Site Operations Team Leader / ITO Support Specialist III (2010-Present)

Work with global teammates, on-site contractors and management to facilitate execution of daily work, providing end-to-end critical business solutions to Procter & Gamble.

·         Serves as first level escalation point for all issues at the site for Procter & Gamble end-users and executive team members; improved the overall customer satisfaction level.

·         Communicate progress of projects and follow-ups, as well as manage pre-implementation communications to stakeholders, manage all project roll-outs and all technology changes impacting the business.

·         Understand what projects are on the horizon, provide assistance in the financial planning for hardware and software procurement, as well as identify new opportunities for HP products and services.

·         Operate in a proactive manner to provide data and insight to improve Procter & Gamble business; established world class business processes and cost effective measures.

·         Participate in new business development initiatives that increases service delivery revenue and margin.

·         Apply extensive knowledge of the job skills, company policies, and procedures to complete complex

 specialized assignments/tasks in creative and effective ways.

Project Management Coordinator (Cincinnati, Ohio 2010-2010)

·         Ensured Project Managers comply with critical processes, procedures and Service Level Agreements to ensure compliance with established PMO standard.

·         Served as a Project Management mentor on the Procter & Gamble account team coordinating projects from initiation to delivery to the customer.

·         Supported key Program Managers’ projects to ensure their projects were delivered on-time, budget and within SLA target creating a win-win for both Hewlett-Packard and Procter & Gamble.

·         Maintained portfolio of assigned projects; supervised Project Managers and monitor approval processes for all projects.

·         Provided assistance to PMO Regional Management to carry out account and corporate strategy, increasing overall business performance and customer satisfaction level.

        

Business Planning Analyst III (Cincinnati, Ohio 2008-2010)

                                                                                                                                                                                                                               

·         Worked with Client Manager to develop innovative products and services for the Procter & Gamble account which led to greater management efficiency and reduced cost of doing business.

·         Increased revenue from new businesses; worked with the Cloud Storage team during the initiation stage, establishing the platform for delivering Enterprise Cloud Storage services to Procter & Gamble.

·         Successfully redesigned the Innovation Workflow Process resulting in quicker delivery of new innovative ideas and reduced cost for introducing products to market.

·         Assisted Procter & Gamble global innovation centers in acquiring HP products, providing them with the latest advanced technological equipments.

·         Participated in “HP Demo Days” selling HP products to retail store customers and provided advice on how to derive optimal performance from products use.

WALGREENS PHARMACY (Queens, New York)                                                           2006-2008

Assistant Manager (2006-2008)

·         Oversaw branch operations for the largest international drug store chain in North America, improved business processes and store performance in assigned district.

·         Directed a floor team of 10, managed and trained new employees and developed their customer service skills.

·         Worked closely with store manager to arrange displays and merchandised departments to regularly surpass sales forecasts, resulting in consecutive awards for highest customer retention rate and most profitable regional store.

·         Reduced shrinkage in numerous retail sections by 5%.

BALLY TOTAL FITNESS (Carle Place, New York)                                                         2001-2006

Branch Sales Manager (2001-2006)

·         Directed branch sales operations and established corporate accounts with small regional businesses, established business stress free day by providing one day free pass with personalized personal training for local business employees.

·         Tripled client base; increased sales revenues from $80,000 to $1M, doubled branch operations by 20%.

·         Successfully marketed new product lines and sold gym memberships to prospective members, achieving record sales increases in workout apparels, workout equipments and personal training.

·         Recruited, managed and trained new employees and 5-person sales force that consistently delivered on surpassing assigned quota.

·         Worked closely with general manager to carry out corporate strategy resulting in business unit growth and profitability.

EDUCATION

Adelphi University (Garden City, New York)

M.B.A in Management, May 2007

Specializations: Corporate Finance/ Investments/ Financial Markets

SUNY Old Westbury (Old Westbury, New York)

B.S. in Business Management, May 2005

Nassau Community College (Garden City, New York)

A.S. in Liberal Arts, May 2003

CERTIFICATIONS

Certified Project Management Professional (PMP)

HONORS

National Dean's List

Phi Theta Kappa National Junior College Honor Society

Magna cum Laude (Nassau Community College)

       

COMMUNITY INVOLVEMENT

HP Byron Nelson Championship (Dallas, TX)

Merchandiser 2011 – Present

·         Work with other volunteers to organize displays and sell products; raised $5.15 million that will fund education and therapeutic services for at-risk kids and families.

Junior Achievement (Cincinnati, Ohio)

Mentor 2008 – 2010                                                                                                                                            

·         Provided on-going mentoring support to high school seniors on career path and college choice.

·         Followed the Junior Achievement designed curriculum, instruct 15-20 students in a class room setting.

       

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