Service Desk Professional Sample Resume Format in Word Free Download -->

Service Desk Professional Sample Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download


309 SW Sweek Drive Apt 1419
Tualatin, Or     97001                                                                                                                                                              Phone: (503) 686-9876
                                                                                                                                                                                e-mail:grand.dana@yahoo.com
                                                                                                                                                                               

Objective:To obtain a high-level Information Technology (IT) position that leverages my experience with enterprise-level technology deployments, maintenance and support as well as responsibility for all functions of IT.
                                                                               
Technical Skills
·         Adept at using Active Directory Group Policy to secure the end-user desktop and ensure network security.
·         Proficient with Windows 7, Microsoft XP Professional, Server 2008, Server 2003, Server 2000.  In addition, expert in Windows PE (BartPE) and other deployment environments like Altiris.
·         Scripting with Visual Basic, Windows batch files, and PowerShell.
·         Technical Writing emphasis in earning degree in English.  Strong documentation and research skills.
·         Familiar with SAN technologies by HP (EVA) and IBM, including provisioning storage to VMware and HyperV systems.

Work Experience
August 2011 – present                                Northwest Evaluation Association                                                  www.nwea.org
Service Desk Professional
·         Monitor TeamTrack help-desk ticketing system to provide all levels of support for PC and PC-based network serving over 500 employees.
·         Utilize ghost server, WinPE 3, and driver injection tools to deploy Dell hardware quickly with a high quality.
·         Use Active Directory along with hosted Exchange to deliver a high performance Windows / Mac environment.

April 2009 – August 2011                           Canyons School District                                                    www.canyonsdistrict.org
Microsoft Systems Engineer                                   
·         Develop architecture, plan, anddeploy a Microsoft 2008 R2 domain consisting of 15 domain controllers, over 80 member servers, 7,000 workstations and over 40,000 user accounts.  Upgraded all servers to 2008 R2.
·         Plan and implement a SharePoint 2010 environment serving the intranet needs of a large school district.  Work with cross-department webmasters, project managers, directors and others to move project to completion.
·         Design, plan and implement cloud resources for 1300 students using Microsoft’s Live@Edu linked to Active Directory.  Automated provisioning of cloud accounts and synching of AD passwords with Live@Edu.
·         Work with HP EVA SAN storage in provisioning storage to Windows Server 2008 systems and VMWare ESX systems.
·         Design, deploy and maintain Filemaker Server 11, delivering a database system tied to Active Directory and offering Filemaker databases over the web.
·         Design, manage, and support an ESX 3.5 environment which consists of over 50 virtual servers offering (V-motion) high-availability.  Assisted in the upgrade to 4.0 ESX.  Utilize Microsoft’s HyperV as necessary.
·         Designdomain group-policy to secure network resources and provide network resources as necessary.
·         DevelopVisual Basic Scripts to administer domain accounts which provided data integrity and tremendously decrease IT man hours.  Utilize PowerShell 2.0 scripts to manage our 2000 Live@Edu accounts.
·         Administer IIS on Server 2008 R2 to secure website SSL operations.  Work in IIS to have websites work as dictated by business requirements.
·         Deploy and supportFilemaker Server 11, Netbackup, Citrix clusters, WSUS, Altiris, FIM 2010, Microsoft Deployment Technology, SQL Server 2005 and 2008, and many other education industry products.
·         Work with IT Directors to determine and exceed technology needs ofstudents, staff and administration for entire district.
·         Mentor8 to 10 IT personnel and IT functions for two high-schools, four middle schools and over twenty elementary schools. 
·         Support 12,000 node multi-platform, Macintosh and Windows environment.
·         Create documentation in Sharepoint, Word and Web formats, both for high-level technical and end-user, entry-level audiences.   Utilize Photoshop, Community Clips,Jing, and Word to create documentation.

Sept 2008 – April 2009                 Robert Half – Boart Longyear                                          www.boartlongyear.com
PC Systems Analyst                                  
·         Perform User Administration on Exchange 2007 – Server 2003 in a large, enterprise-level environment.
·         Provide hardware and software support for headquarters and 10 other offices with over 400 computer users in a 3 billion dollar company.    Use Remote support tools to provide personalized support.

April 2004 – May 2008                                Northwest Evaluation Association                                                  www.nwea.org
PC Technician
·         Lead technical person in evaluating and recommending technology purchases in light of budget constraints.  Acted as the purchasing liaison in managing an annual desktop budget of over $500,000 per year.
·         Use Virtual Server, Virtual PC, and VMWare to create Microsoft Servers and XP Workstations to create a QA environment for software testing. ina virtual network.  Create a Novell 6.5 network for QA environment.
·         Provide all levels of support for PC and PC-based network serving over 280 employees.  Mentor up to 3 IS Technicians on best practices in PC and PC networking.
·         Use Active Directory on MS Server 2003 integrated with Exchange 2003, Citrix, and Cisco VPN.
·         Change out drives as they fail on the IBM SAN storage system.

2000 – 2003                                                    Fabian Financial Services                                                                                (defunct)
Manager, Information Systems
·         Provide leadership to all technical aspects of running a financial services company with over $12 million under management.  Developed and maintained all telecommunications, document imaging, electronic brokerage communications and intranet/internet functions.
·         Setup and implement an IP-based Windows 2000 Server for a 10 person office.  Integrate server into Mac-based network.  Utilize Active Directory on the Windows 2000 environment.
·         Create and maintain the Disaster Recovery / Business Continuity plan. Ensure all aspects of telecommunications, computing resources, and backup systems have adequate redundancy and documentation to recover from any disaster scenario.
·         Create high level Visual Basic for Applications scripts in Excel for end-users.  Create complicated Excel macros for usage by end-users in trading mutual fund account positions.

1992 – 2000                                                    Holmes &Narver - AECOM                                                               www.aecom.com
PC/Network Support Supervisor and PC Systems Analyst, Senior
·         Manage a crew of 5 technical professionals in delivering quality Information Technology service to 400 end users utilizing IBM -compatible and Macintosh compatible systems.
·         Install and maintain Microsoft Exchange Server 5.5 for 400 users.
·         Administer MS Mail for PC Networks for Orange, Albuquerque, and Fresno offices. Work out problems with SMTP mail. Maintain Linux Unix alias list for SMTP mail. Upgrade and maintain TFS 3.x Mail Gateway for SMTP mail.
·         Install and configure Cisco 2500 routers in Kansas, New Mexico, Colorado, and Oklahoma. Enabled 60 satellite offices to connect via a WAN to main office in Wichita, Kansas.
·         Install and configure telecommunications system for US Navy in Pearl Harbor, Hawaii. Utilized satellite phones for ISDN and analog phone communication for IBM-compatible PC's.
·         Trained users of all computer skills through formal, hands-on, computer lab training in Word for Windows, MS Mail, Windows 95 and Windows 3.1, FTP, Procomm and BBS file transfer.
·         Created and edited a newsletter for network users. The newsletter provided tips for users on how to get the most out of their computers on the network.
Education
California State University Fullerton - Bachelor of Arts, English (emphasis in Technical Writing)
• Scientific and Technical Writing                     • Introduction to Computers
• Writing for the Mass Media                            • Business Interpersonal Relationships

Technical Training
• 10174 Configuring and Administering SharePoint 2010 New Horizons – 2011 Salt Lake City, UT
• VmWareESXi: Implementing a Clustered Environment VLCM – 2010 Salt Lake City, UT
• VMware and VDI, Delivering a Secure Desktop – 2010 South Jordan, UT
• VistaPalooza – The Case for Vista in the Business World - 2007 Beaverton, OR
• Novell Network Administration Netware 6.5 - 2007 Beaverton, OR
• Security Design and Implementation - 2004 Beaverton, OR
• MCP/MCSE/MCSA Training for Experienced Professionals – 2003  San Mateo, CA
• Design and Implementation of Exchange 5.5  - 1998 Santa Ana, CA

Career and Personal Development Training
• 7 Habits of Highly Effective People – Fundamentals – 2006  Portland, OR


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