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Service Desk Professional Sample Resume Format in Word Free Download
Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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309 SW Sweek Drive Apt 1419
Tualatin, Or 97001 Phone:
(503) 686-9876
e-mail:grand.dana@yahoo.com
Objective:To obtain a high-level Information Technology (IT) position
that leverages my experience with enterprise-level technology deployments,
maintenance and support as well as responsibility for all functions of IT.
Technical Skills
·
Adept at using Active Directory
Group Policy to secure the end-user desktop and ensure network security.
·
Proficient with Windows 7, Microsoft
XP Professional, Server 2008, Server 2003, Server 2000. In addition, expert in Windows PE (BartPE) and
other deployment environments like Altiris.
·
Scripting with Visual Basic, Windows
batch files, and PowerShell.
·
Technical Writing emphasis in
earning degree in English. Strong
documentation and research skills.
·
Familiar with SAN technologies by HP
(EVA) and IBM, including provisioning storage to VMware and HyperV systems.
Work Experience
August
2011 – present Northwest Evaluation Association www.nwea.org
Service
Desk Professional
·
Monitor TeamTrack help-desk ticketing system to provide
all levels of support for PC and PC-based network serving over 500 employees.
·
Utilize ghost server, WinPE 3, and
driver injection tools to deploy Dell hardware quickly with a high quality.
·
Use Active Directory along with
hosted Exchange to deliver a high performance Windows / Mac environment.
April 2009
– August 2011 Canyons School District www.canyonsdistrict.org
Microsoft Systems Engineer
·
Develop
architecture, plan, anddeploy a Microsoft 2008 R2 domain consisting of 15
domain controllers, over 80 member servers, 7,000 workstations and over 40,000
user accounts. Upgraded all servers to
2008 R2.
·
Plan and
implement a SharePoint 2010 environment serving the intranet needs of a large
school district. Work with
cross-department webmasters, project managers, directors and others to move
project to completion.
·
Design,
plan and implement cloud resources for 1300 students using Microsoft’s Live@Edu
linked to Active Directory. Automated
provisioning of cloud accounts and synching of AD passwords with Live@Edu.
·
Work with
HP EVA SAN storage in provisioning storage to Windows Server 2008 systems and
VMWare ESX systems.
·
Design,
deploy and maintain Filemaker Server 11, delivering a database system tied to
Active Directory and offering Filemaker databases over the web.
·
Design,
manage, and support an ESX 3.5 environment which consists of over 50 virtual
servers offering (V-motion) high-availability.
Assisted in the upgrade to 4.0 ESX.
Utilize Microsoft’s HyperV as necessary.
·
Designdomain
group-policy to secure network resources and provide network resources as
necessary.
·
DevelopVisual
Basic Scripts to administer domain accounts which provided data integrity and
tremendously decrease IT man hours.
Utilize PowerShell 2.0 scripts to manage our 2000 Live@Edu accounts.
·
Administer
IIS on Server 2008 R2 to secure website SSL operations. Work in IIS to have websites work as dictated
by business requirements.
·
Deploy and
supportFilemaker Server 11, Netbackup, Citrix clusters, WSUS, Altiris, FIM 2010,
Microsoft Deployment Technology, SQL Server 2005 and 2008, and many other education
industry products.
·
Work with IT
Directors to determine and exceed technology needs ofstudents, staff and
administration for entire district.
·
Mentor8 to
10 IT personnel and IT functions for two high-schools, four middle schools and
over twenty elementary schools.
·
Support
12,000 node multi-platform, Macintosh and Windows environment.
·
Create
documentation in Sharepoint, Word and Web formats, both for high-level
technical and end-user, entry-level audiences.
Utilize Photoshop, Community Clips,Jing, and Word to create
documentation.
Sept 2008
– April 2009 Robert Half – Boart Longyear www.boartlongyear.com
PC
Systems Analyst
·
Perform
User Administration on Exchange 2007 – Server 2003 in a large, enterprise-level
environment.
·
Provide
hardware and software support for headquarters and 10 other offices with over
400 computer users in a 3 billion dollar company. Use Remote support tools to provide
personalized support.
April 2004
– May 2008 Northwest Evaluation Association www.nwea.org
PC
Technician
·
Lead technical person in evaluating
and recommending technology purchases in light of budget constraints. Acted as the purchasing liaison in managing an
annual desktop budget of over $500,000 per year.
·
Use Virtual Server, Virtual PC, and
VMWare to create Microsoft Servers and XP Workstations to create a QA
environment for software testing. ina virtual network. Create a Novell 6.5 network for QA environment.
·
Provide all levels of support for PC
and PC-based network serving over 280 employees. Mentor up to 3 IS Technicians on best
practices in PC and PC networking.
·
Use Active Directory on MS Server
2003 integrated with Exchange 2003, Citrix, and Cisco VPN.
·
Change out drives as they fail on
the IBM SAN storage system.
2000 – 2003 Fabian Financial Services (defunct)
Manager, Information Systems
·
Provide leadership to all technical
aspects of running a financial services company with over $12 million under
management. Developed and maintained all
telecommunications, document imaging, electronic brokerage communications and
intranet/internet functions.
·
Setup and implement an IP-based
Windows 2000 Server for a 10 person office.
Integrate server into Mac-based network.
Utilize Active Directory on the Windows 2000 environment.
·
Create and maintain the Disaster
Recovery / Business Continuity plan. Ensure all aspects of telecommunications,
computing resources, and backup systems have adequate redundancy and
documentation to recover from any disaster scenario.
·
Create high level Visual Basic for
Applications scripts in Excel for end-users.
Create complicated Excel macros for usage by end-users in trading mutual
fund account positions.
1992 –
2000 Holmes &Narver - AECOM www.aecom.com
PC/Network
Support Supervisor and PC Systems Analyst, Senior
·
Manage a crew of 5 technical professionals in
delivering quality Information Technology service to 400 end users utilizing
IBM -compatible and Macintosh compatible systems.
·
Install and maintain Microsoft Exchange Server 5.5
for 400 users.
·
Administer MS Mail for PC Networks for Orange,
Albuquerque, and Fresno offices. Work out problems with SMTP mail. Maintain
Linux Unix alias list for SMTP mail. Upgrade and maintain TFS 3.x Mail Gateway
for SMTP mail.
·
Install and configure Cisco 2500 routers in Kansas,
New Mexico, Colorado, and Oklahoma. Enabled 60 satellite offices to connect via
a WAN to main office in Wichita, Kansas.
·
Install and configure telecommunications system for
US Navy in Pearl Harbor, Hawaii. Utilized satellite phones for ISDN and analog
phone communication for IBM-compatible PC's.
·
Trained users of all computer skills through formal,
hands-on, computer lab training in Word for Windows, MS Mail, Windows 95 and
Windows 3.1, FTP, Procomm and BBS file transfer.
·
Created and edited a newsletter for network users.
The newsletter provided tips for users on how to get the most out of their
computers on the network.
Education
California State
University Fullerton - Bachelor of Arts, English (emphasis in Technical
Writing)
• Scientific and
Technical Writing •
Introduction to Computers
• Writing for the
Mass Media •
Business Interpersonal Relationships
Technical Training
• 10174 Configuring and Administering
SharePoint 2010 New Horizons – 2011 Salt Lake City, UT
• VmWareESXi: Implementing a Clustered
Environment VLCM – 2010 Salt Lake City, UT
• VMware and VDI, Delivering a Secure Desktop
– 2010 South Jordan, UT
• VistaPalooza – The Case for Vista in the
Business World - 2007 Beaverton, OR
• Novell Network Administration Netware 6.5 -
2007 Beaverton, OR
• Security Design and Implementation - 2004
Beaverton, OR
• MCP/MCSE/MCSA Training for Experienced
Professionals – 2003 San Mateo, CA
• Design and Implementation of Exchange
5.5 - 1998 Santa Ana, CA
Career and Personal Development Training
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