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Joy Brady
309 11th Avenue - St. Charles,
Illinois 60001
630.303.9876 cell - 630.339.1230
home
Brady.Joy@gmail.com
Technology Service Professional consistently exceeding expectations.
Excellent communicator, leads and mentors results-driven teams.
Experienced presenter, comfortable with both technical and
business-focused audiences.
Partial list of past clients supported:
Tellabs, Cancer Treatment Center of America, GE-Dresser, Glaxo SmithKline,
Mesaba Airlines,
State Farm, Allstate, ABN AMRO, CNA, Boise Cascade, FedEx, Humana
Healthcare, Fifth Third,
JDA Software, SSA, Comdisco
Specialties:
Customer Support, Team Building, Strategic Communications, Partnership
Development, Client Management
Professional
Experience:
Insight
Service Desk Engineer
July 2010 to Present
I currently
provide Level 2 technical support to our US and International based clients as
well as perform any necessary escalation procedures required for issues that
can not be addressed by this service desk.
· Network connectivity issues,
Windows, AS/400, Mainframe, VPN, Citrix
· Desktop issues, Application
errors, Performance & Virus issues, VPN & Softphone connectivity issues
· Mobility device support,
Blackberry, iOS, Android
· Active Directory and BES
administration
Fox River Networks LLC
Service Desk Operations Manager
April 2006 to August 2010
Fox River
Networks was founded to provide the benefits of a multi level technology outsourced
support organization
to small
business owners. Fox River Networks was a pioneering US based distributed help
desk utilizing state of the art,
cloud based,
telephony and remote support software.
· Architected a distributed, Internet
based Call Center providing a virtual local presence in 15 US cities.
· Managed daily operations for the
Help Desk including staff supervision and client on-boarding process.
· Developed general and client
specific technical service offerings and agent process guidelines.
· Created the initial marketing
strategy and follow up advertising messages.
· Provided remote support services
for client Windows based workstations and servers.
Monarch Group, Inc.
Enterprise Network Consultant –
Team Lead
June 2004 to April 2006
· Chicago Department of Aviation –
Team Lead Support Engineer (Technical Responsibility for All
City Agencies
located at O'Hare Airport)
· City of Chicago – Regional
Support Engineer (North East Region – All City Agencies)
· Chicago Public Schools – Vendor
Compliance Coordinator
· Chicago Park District – Project
Manager (New PC deployment project – Park District offices)
· Chicago Transit Authority – Lead
Critical Systems Engineer (responsible for Control Center, Revenue Department,
HQ Office)
· Chicago Transit Authority –
Project Team Manager (HQ PC install project– 567 W Lake)
HyzerDrive Technology
Enterprise Application Consultant
October 2003 to May 2004
· Developed Internet order entry
application for a medical supply company in St. Louis. Integrated
solution
includes iSeries based JDEdwards, MS/SQL, image catalog and web based GUI
Seagull Software
Enterprise Sales Engineer
April 2000 to October 2003
· Provided technical pre-sales
presentation and sales support; billable resource to professional
services
organization.
· Provided leadership role on
legacy web-services integration solution.
· Created initial sales and
technical documentation for SOA web-services solutions.
· Assisted marketing and product
management to define SOA web-services sales message.
· Worked industry and vertical trade
show conferences.
· Guest speaker at trade shows,
national and regional legacy user group conferences.
· Received President's Club Award
recognition.
OpenConnect
Enterprise Sales Engineer
May 1999 to April 2000
· Provided technical pre-sales presentation
and sales support.
· Was billable resource to
professional services organization.
· Provided post-sales field service
support for Central Region.
Wall Data
Field Systems Service Engineer
August 1996 to May 1999
· Provided post-sales field system
support.
· Maintained proactive technical
client relationships with Central Region Top 20 accounts
· Managed service portfolio in
excess of $2 million annual
· Uncovered and helped close $12
million dollar opportunity – largest in company
· Earned VP Customer Service Award
'97
· Received President's Club Award
recognition.
Siemens Rolm
Network Specialist
March 1996 to August 1996
· Responsible for all aspects of
network administration in Branch Sales office, on-site AS/400, NT
Domain and
Wide Area Connectivity.
· Coordinated timely repair of
hardware through IBM contractor services.
· Promoted user competency through
formal training.
· Selected as Branch Office
technical delegate in IT Strategy Conference.
· NT, MS Office, APPC, tn3270, VT,
Rumba, Chameleon TCP/IP
Comdisco
Field Systems Technician
February 1995 to March 1996
· Responsible for application and
data access support to Mainframe, AS/400, and Unix environments.
· Provided hardware support for
corporate personal computers and peripherals.
· Participated in Corporate Desktop
Standards project, and TCP/IP roll out.
· NetWare, SNA, APPC, NT, tn3270,
tn5250, VT, Rumba
Education:
Truman College (Chicago City Colleges), American
Institute of Computer Sciences
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