Service Representative Sample Resume Format in Word Free Download -->

Service Representative Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Ruby Huseman
huseman.ruby@gmail.com  (563) 210-9876

OBJECTIVE
To obtain a position in which I can utilize my administrative, interpersonal and organizational skills while bringing your organization a passionate work ethic, creative thinking, and a desire to succeed.

EDUCATION
The University of Iowa, Iowa City, IA                                           December 2010
B.B.A. Marketing. Minors in Psychology and Sociology

WORK EXPERIENCE
Service Representative                                                    February 2011 – Present
Modern Woodmen of America, Rock Island, IL
·       Inbound customer service specialist managing client inquires concerning life insurance policies and investment portfolios. Developed in-depth knowledge base of products and departmental functions to independently assist clients.
·       Employs active listening and multi-tasking by operating multiple computer programs simultaneously to facilitate a detailed documentation and accurate execution of each client interaction.
·       Works in a goal-oriented team environment, which optimizes interpersonal and communication skills. Collaborates with other departments to minimize error and boost productivity.
·         Exercises time management skills by performing additional duties under self-directed initiative, resulting in fifty percent completion of an FLMI designation from the LOMA organization.

Office Receptionist                                                October 2005 – February 2011
Murphy Chiropractic Clinic, Davenport, IA
·       Provided front-line customer service as well as electronic customer service to patients.
·       Operated Microsoft Office software and obtained proficiency in Word, Excel, Power Point and Outlook.
·       Performed accurate data entry into a MediSoft database, maintained patient records and coordinated patient appointments for multiple doctors.
·       Filed patient insurance claims, handled all forms of monetary transactions and organized all incoming correspondence.
·       Performed all the aforementioned tasks in addition to maintaining a pleasant office atmosphere with minimal to no supervision.

Customer Support Intern                                             May 2010 – August 2010
Allsteel Inc/HNI Corporation, Muscatine, IA
·       Designed and distributed a Customer Satisfaction Survey which was sent to Nationwide Certified Allsteel Dealerships.
·       Determined the criteria and formula for a calculating a Customer Satisfaction Index.
·       Tracked and analyzed survey results utilizing Survey Monkey and Microsoft Excel.
·       Created a priority list of improvement efforts for the Customer Support Department and provided recommendations for implementing those improvements.



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