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SOFIA MEADOWS
309 S Broadway
Montgomery, IL 60001
630-486-1230
sofia@aol.com
SUMMARY
Detail-oriented, experienced individual with exceptional
multi-tasking and organizational skills.
Background includes large volume account management and various duties
within a manufacturing environment.
Recognized for building strong relationships with national accounts and
sales representatives. Works well
independently and with a team to effectively achieve company goals.
Skilled in the following computer application programs:
·
Microsoft Office
·
ArtiosCAD
·
Adobe Acrobat
·
Business Works – Version 12
·
Great Plains
·
AS/400
·
JD Edwards
·
KIWI Planning
·
IVP/Enterprise Resource Planning
·
Java
PROFESSIONAL EXPERIENCE
SUNCAST CORPORATION – Batavia, IL 2008-2010
Account Manager / Inside Sales Representative
Providing service to all web based customer accounts including
inside sales, order entry and conflict resolution. Resolving customer complaints by analyzing
root cause and implementing corrective action.
Attending daily production meeting.
Communicating to sales and customer service teams any production changes
and or issues affecting anticipated delivery dates. Monitoring production
plan/schedule to insure customers' anticipated needs are met. Assisting with transition into new software
system by testing and submitting data to IT department to identify necessary
improvements. Performing various
administrative duties for outside sales team including maintaining email
correspondence as well as verbal communication.
FILTRATION GROUP – Aurora, IL 2005-2007
Customer Service Representative/Administrative Assistant
Independently serviced the organization’s largest customer. Handled administrative duties for the WW
Grainger dedicated sales team. Managed
all aspects of WW Grainger account including inside sales, quotes, order entry
and conflict resolution. Cooperated with
IT department to develop software programs to enable web based order entry
system to become more efficient and accurate.
Assisted in creation of quoting software system to improve response
time. Performed various administrative
duties for National Sales Manager including all written correspondence and
verbal communication. Complied and
organized information to provide sales staff with various reports.
SHAMROCK SPECIALTY PACKAGING – Aurora, IL 1999-2005
Sales-Service Coordinator / Assistant to Plant Manager
Coordinated customer service and sales departments. Managed communication between sales
representatives and customers. Processed
and tracked all orders. Assisted plant
manager in production planning/scheduling.
Designed new production items per customer and industry
specifications. Negotiated prices with
vendors, purchased finished goods and raw materials. Maintained company database and warehouse
inventory. Developed and implemented new
office and ordering procedures. Trained
new employees as well as existing employees in various software programs and
standard operating procedures. Assisted
with ISO implementation.
EDUCATION
Temple Jr. College
Temple, Texas
General Education Requirements working towards Associates Degree in
Elementary Education
Temple High School
Temple, Texas
High School Diploma
REFERENCES
Available upon request
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