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Jada Reyes
13 second AVE
New Hyde Park NY 11001
(516)
280-9876
(516)
304-1230
Jada@netscape.net
Objective: Seeking a position to
have an opportunity to use my experience and education in a pleasant work
environment to help others.
Summary
of Skills & Qualifications: Seasoned professional, with outstanding skills in patient
care, customer service and sales. A team player, able to establish effective
rapport with clients and staff, ambitious, able to work unsupervised,
hardworking, dedicated, capable to adapt to necessary modifications, detail
orientated, excellent interpersonal, and organizational skills, fluent in
Spanish. Valid NY State Driver’s License and familiar with Medical Terminology
and maintain a high level of “Integrity”.
Education:
York College/CUNY, Jamaica, NY
Received
Bachelor of Arts Degree June 2005
Major: Psychology/ Minor:
Health Education
Relevant
course:
Personal and Social Processes, Human Development Infancy and Childhood/Adult
Development and Aging, Communication Disorders, Social Psychology,
Personality/Abnormal Psychology, Psychology of Learning Lab, Psycho Therapy in
Movie, Statistical Methods, Sex and Sexuality, Family Health, Health Behavior
and Behavioral Lab.
Experience:
F.E.G.S
WECARE Program 315 Hudson Street
Service
Coordination Unit Specialist 12/07- 3/10
Maintain
spreadsheets of client information. Monitor participants’ engagement in program
and ensure participant adherence to program requirements. Work to ensure that
all persons on public assistance with physical or psychiatric disabilities have
equal opportunity to Transition from welfare to work and that all program
services accommodate and reflect participants’ individual performance needs. Research
HRA work lists for clients for clients with open codes, and enter codes as
appropriate. Ensure that all clients are contacted within 24-48 hours of their
missed appointments.
F.E.G.S., WeCARE Program /Lenox Hill Hospital
F.E.G.S., WeCARE Program, Bronx,
NY
8/06-12/07
7/05-8/06
Patient Care Specialist
I use
skills in case management and customer service to address clients’ issues.
Conduct orientation sessions with new clients. Ensure that clients sign
mandatory consent forms to be presented to social workers. Meet with clients
on-site who request to be rescheduled. Conduct follow-up on clients who went to
ER from clinic and send bi-weekly reports. Assist clients with Mental Health,
CASAC and DV issues. Work with clients who have emergency non-medical issues.
Help to resolve on-site customer service and case management problems that
occur during BPS process. Routed clients to reception when requested. At the
end of the day, ensure that the on-site PCS Group Inbox is empty.
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