Senior Technician Sample Resume Format in Word Free Download

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Payton Enrique	309 Williams St. Berlin, MD21001 *payton@gmail.com (302) 535-9876
OBJECTIVE To keep improving my skills as an versatile IT Professional. EDUCATION Delaware Technical and Community College, All campuses      2008 – 2012 Program: Computer Info Systems MST Major:  Microcomputers & Networking Courses: Programming, Microsoft Office, formal &technical writing,Systems Analysis, and Networking.                                                          Delaware State University                                                                                  2009 – 2010 Dover, Delaware Courses: Cisco Network Academy (CCNA 1 – 4) POLYTECH High School:                                                                                         2003 – 2007 Woodside, Delaware High School Diploma, A+ , Network + EXPERIENCE& Employment History Town of Ocean City, Ocean City, MD Support Specialist        Full-Time                            May 2011 – Present - Deployment, maintenance, support of all IT Fire Department equipment such as Vehicle mounted Toughbooks and Firehouse computers. -Responsible for Police vehicle, mounted computers’ troubleshooting and deployment (split responsibility). -Deployment and support of city computer equipment including IP telephones and printers. -Provide Helpdesk and in-person support to end users in all departments.  -Documented all resolutions in ticketing system for future reference of problems. -Configured Network resources (shares, printers, rights/permissions, applications) -Suggest innovative technologies which could benefit the city in saving money and streamlining IT support. Most recent was the addition of Logmein Remote software to all mobile and offsite computers and Acronis Backup & Recovery 2011 for PC imaging and restoring. MTM Technologies, Inc., Wilmington, DE      Client: Beebe Medical Center- Lewes, DE Desktop/Network Technician    Contract: full-time          September2010 – November 2010 -Deployment of new equipment such as printers, PCs, faxes, TVs, and Software along with all pre and post documentation. -Desktop and network support. Bob Johnson’s Computer Stuff, Smyrna, DE Senior Technician                                            Full-time                                             July2009 – March 2010 -In charge of the maintenance of office network, server, computers and equipment. -In charge of all in-house repairs from customers with laptops and desktops with issues regarding hardware failures, upgrades, replacement. Also software problems such as corrupt operating systems, data backups, viruses, drivers. (Average 6 -10 tickets  /day) -In charge of on-site calls with various home and small business users in surrounding areas. -In charge of creating inventory of PCs and laptops from bulks of used equipment (monthly). -Standardized PCs and Laptops in order to create Acronis images for easier OS loading through network (several machines at once). -Provided assistance to select customers via telephone and email regarding pc/laptop troubleshooting. Secure Data Computer Solutions, Camden, DE Bench and Network Technician                 Full-time>Part-time       January 2008 – July2009 -All documentation and billing of businesses and customers was responsibility of the tech assigned. -Primarily in charge of all in-house tickets.  Properly greeting customers, selling our services, taking in their equipment, taking payments. - Bench repair of all in-house repairs from customers with laptops and desktops with issues regarding hardware failures, upgrades, and replacements. Also software problems such as corrupt operating systems, data backups, viruses, drivers. (Average 6 -10 tickets /day) -Provide IT desktop and network support to surrounding small businesses and home users. -Monthly server and network maintenance checks of paying businesses.  (Verified network connectivity of computers and printers, server data backups, UPS battery checks)  Made suggestions if needed in order to create new tickets with the businesses to avoid future problems. BaySide Health Association, Dewey Beach, DE Intern: Computer Support                           Part-Time>Full-Time      February2007 – June2007 - Provided support to users with PC troubleshooting.  -Setting up doctor VPN’s in their home PCs and verify functionality of remote desktop connections to company server.  -Replacing old equipment with new purchased hardware including drivers, set up, software install and client/server communication. Delaware Department of Transportation, Dover, DE Intern: Desktop Support               Part-Time>Full-Time                      January 2006 – December 2006 -Responsibilities: unloading, imaging using Ghost, deployment, and configuring of new PCs onto Domain and Active Directory; and misc. equipment for a yearlong project.  Backup of user data, emails, and settings, printers, mapped drives and restore onto new equipment. -Provided day-to-day tech support via telephone and in person to end users.  Tickets had to be resolved within 3 days or update tickets as to why they could not be finished in that time. -Documented all resolutions in ticketing system for future reference of problems. -Recorded bad switch ports -Configured Network resources (shares, printers)		Skills Certifications A+ Network+ Microsoft Windows OS (All) Active Directory Office 2000 – 2007 Server 03 & 08 Windows Mobile Networks SOHO networks LANs Domains Printers/All-in-ones Email Switches Routers CAT5e wiring CAT6 wiring Patch Panels Server rooms/closets Imaging Norton Ghost Acronis Windows PE Websites CSS HTML Adobe Dreamweaver Misc Blackberry Android iPOD Ubuntu Linux Useful Fully bi-lingual in Spanish and English since childhood

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