Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Download Resume Format
Carlie DUERKOP
N309 Meadow Ridge Road, La Crosse,
WI 54001
Home: 608-519-1230
Ÿ Cell: 920-740-9876
carlie@charter.net
SENIOR HUMAN RESOURCE PROFESSIONAL
ó Combine exceptional leadership and broad
business perspective to ignite company growth. ó
Dynamic,
innovative and resourceful Senior Manager with extensive
experience gained in both large and small organizations spanning diverse industries
including information technology, manufacturing, automotive, advertising,
education, and military. Highly motivated, self-directed leader who can build,
develop, and positively influence cross-functional teams to achieve significant
bottom-line results. Possess ability to see the big picture and concurrently
focus on important details. Excel at connecting with people and forging
effective working relationships. Committed to adding value and exceeding
expectations with thorough planning and thoughtful execution.
CORE COMPETENCIES
|
|
· Customer Focus
|
|
|
· Change
Management
|
|
|
· Business
Management
|
|
|
· Employee
Engagement
|
PROFESSIONAL EXPERIENCE
Hewlett-Packard, Palo Alto, CA Ÿ 2000-Present
Leading global technology
company operating in more than 170 countries providing infrastructure and
business services with $115 billion in revenue and over 250,000 employees
worldwide.
Americas Leadership
Development Manager / Executive Coach (2007-Present)
Drive ‘People Programs’ throughout Americas’ Technology Support Delivery
(TSD). Lead numerous cross-functional teams in planning, developing, and
implementing Talent Management, Career Development, Coaching, Mentoring, and
Job Rotation Programs. Developed social media site to engage cross-cultural and
multi-generation employees. Focused on problem-solving and transforming
organization through change management initiatives.
Key Accomplishments
P Designed,
implemented, and spearheaded talent management program for 4 management levels,
including review and identification of top talent for over 5,000 employees
across North, Central, and South America.
P Pioneered, implemented,
and ran a Coaching and Mentoring Program and a Temporary Job Rotation Program
for Americas' employees that provides individualized professional development
opportunities for over 300 managers and has been instrumental in retaining top
talent.
P Created and
launched FieldForce social media site that provides virtual meeting space and
just-in-time training environment for over 5,000 Americas’ employees to help
address changing corporate culture issues. Site also offers a real-time process
improvement space to give employees a voice for meeting customer needs in a
more timely and proficient manner.
Manager, U.S. Planning and
Readiness (2004-2007)
Planned and trained for new product and service introductions within
Americas’ TSD. Led team of 15 project managers in U.S. and Costa Rica providing
customer support training solutions. Managed technical disaster readiness plans
for U.S. Delivery teams.
Key Accomplishments
P Developed an automated
system to track and alert Delivery teams of new product purchases which improved
training process and reduced travel-for-training costs by over $100K/month through
advanced booking cost reductions and helped improve customer satisfaction and
loyalty ratings year-over-year.
CARLIE DUERKOP Page 2
P Led technical
disaster readiness team that supported customers during and after Hurricanes Katrina
and Rita. Provided onsite people and program management to ensure customers had
servers and client systems repaired or replaced with little or no downtime.
P Provided
“People” Plan of Record leadership for U.S. teams. Developed and implemented “Voice
of the Workforce (Employee) Survey” to address Delivery Tools and Employee
Engagement improvement initiatives leading to new Customer Service Engineer
(CE) Dispatch Model and Mobile Handset that reduced dispatch time from 4 hours
to 1.5 hours.
Director,
Customer Support Midwest Area (2002-2004)
Led team of 10 District Managers and 250 Customer
Service Engineers providing IT solutions from wireless networking to mission
critical systems used by large and small organizations throughout nine Midwest states.
Responsible for over $50M in service contracts.
Key Accomplishments
P Increased
revenue by 25% within 18 months through corporate customer coverage gap
analysis.
P Designed and
implemented District Manager Business Reviews which identified gaps in
technical skills for District teams, drove business acumen development for
first-level managers, and provided collaborative customer account review
process for local sales and delivery teams.
P Delivered career
advancement through structured technical career path promotions for 17 customer
engineers that would have otherwise been downsized through organizational
restructuring.
District Manager (2000-2002)
Managed 25 Customer Service Engineers
servicing IT customers throughout Northeastern Wisconsin and Upper Michigan,
overseeing overall customer satisfaction and account profitability for major
accounts.
Key Accomplishments
P Reduced District
operating costs by 50% within three months of hire by eliminating office
machine costs, temporary labor charges, and outsourcing product delivery.
P Increased
Statement of Work project revenue by over $250K within two years. Produced an
additional $100K in revenue by significantly exceeding contractual agreement.
P Facilitated the
promotion of five Customer Service Engineers.
Bergstrom Automotive Group, Neenah, WI Ÿ 1999-2000
Largest automotive retailer
in Wisconsin and one of the largest in the United States with over 1000
employees.
Internet Business Manager
Developed e-commerce strategy for
organization of 18 dealerships in 11 cities. Built Internet Sales Team, wrote Internet
sales process, and designed and delivered sales training.
Key Accomplishments
P Developed
Internet Sales Toolbox (sales training program) and delivered training to 36
employees.
P Coached and
mentored sales team leading to unit increase from 0 to 35 autos per month
within one year.
P Integrated
Internet sales into Customer Relationship Management (CRM) tool and managed IT
infrastructure to support CRM implementation.
Workforce Communications, Oshkosh, WI Ÿ 1997-1999
Provider of strategic
marketing consulting and advertising media to for-profit post-secondary
schools.
Director of Business
Development
Developed marketing and sales strategy for 34 educational programs. Oversaw
new product development and product life-cycle management. Managed direct mail
marketing effort increasing company revenue by 50% within 12 months. Also
developed a technology plan that computerized 72-year old agency, and built customer
and product database to support growing client list.
Key Accomplishments
P Increased
educational program brochure sales by 50% within 12 months of joining company.
P From product
concept to customer sales, developed and launched five new program brochures
each year.
P Computerized
company, which reduced operating materials cost from $5K/month to $150/month.
CARLIE DUERKOP Page 3
The National Quality Academy, Appleton, WI Ÿ 1994-1997
Economic development spin-off
of Fox Valley Technical College focused on curriculum development, quality and
customer service training for two and four year public colleges and
universities.
Technical Director/Corporate
Trainer
Developed and managed a two-year production plan for 15 training
workshops and 9 college courses consisting of over 850 hours of classroom
instruction. Delivered training in areas of project management, continuous
quality improvement, organizational development, and strategic planning.
Fox Valley Technical College, Appleton, WI Ÿ 1992-1994
Public two-year vocational
school serving five counties in Wisconsin with approximately 9,000
degree-seeking students and over 31,000 continuing education students annually.
Instructional Design
Specialist
Designed training products including student and instructor manuals,
slide presentations, and instructional videos for external customers. Developed
product concept and created project plan when customer agreement was signed. Conducted
editorial reviews for course curriculum.
Motorola, Inc., Schaumburg, IL Ÿ 1989-1991
Global communications
provider that produces broadband communications infrastructure, enterprise
mobility and public safety solutions to high-definition video and mobile
devices with sales of $30.8 billion (USD) in 2008.
Purchasing Agent/Buyer
Sourced over 1000 types of replacement parts from Malaysia, Singapore,
and Taiwan offices. Participated in project team that developed new process for
electronic sourcing of products corporate wide.
United States Navy, multiple locations in CA, Washington, DC, and IL Ÿ 1986-1991
Religious
Program Specialist
Managed chapel facilities and coordinated logistics for multiple
religious events including weddings, baptisms, funerals, worship services, and
other special events. Led special music groups, taught religious instruction
classes, and coordinated offsite youth events.
Naval Instructor
Developed training plans and provided instruction to both military and
civilian personnel in areas of office administration, health and safety, building
technologies, process improvement, and human resource management.
EDUCATION
University of
Phoenix, Glendale, AZ
MBA,
Global Management
University of
Wisconsin Green Bay, Green Bay, WI
Bachelor
of Arts, Technical Communications
SPECIAL TRAINING
Certified Career Coach - Career
Coach Academy, 2009
Coaching Core Essentials
Graduate (CEG) - CoachU, 2008
Quality Black Belt - Compaq
Computer Corporation, 2002
Naval Instructor
Certification - Naval Air Station Glenview, 1988
CERTIFICATIONS
Project Management
Professional (PMP) Certification – Project Management Institute, 2011
Senior Professional in
Human Resources (SPHR) – HR Certification Institute, 2010
PDI 360 Profilor – Personnel
Decisions International, 2009
Information Technology
Service Management (ITSM) – ITIL, 2002
Download Resume Format
0 comments:
Post a Comment