Senior Engagement Manager Sample Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download

Immediate Value Profile

•Project & Portfolio Management (PPM)	•Program Management	•Strategic Planning
•Technical Delivery Management	•Process Improvement	•Organizational Change Management
•Engagement Management	•Relationship Management	•Project Management

Professional Summary

I define success by always offering services that ensure each interaction is based on a mutual understanding of goals and outcomes which strengthen and advance long term relationships and partnerships. Building my career upon solid technical skills has provided me with a broad variety of industry segment experience.  My origins in software development provide an excellent foundation aligning my strengths and interests in building strong, successful Service Delivery Organizations. 

Demonstrated Success and Experience

VP – IT Governance, Denali Advanced Integration                                                         2007 – Current

I was recruited to develop the PPM service delivery capability for Denali, an IT system integrator focusing on infrastructure hardware and associated services.  My scope includes providing leadership to mature the overall service delivery model and associated processes; including providing PM support for existing engagements and relationship management for all Denali services. 

• Business Management – Contract management for professional services engagements, recruitment and management of up to 30 technical and consulting staff.
• Business Development – Development of sales and marketing campaigns focused on PPM and working with vendor channel partner programs and oversight over 50 high revenue generating engagements.
• Technical Management –Engagement management of Managed Services offering and migration of client IT data center to outsourced environments providing high customer satisfaction and ongoing revenue.
• IT Governance – Enterprise level implementations of PPM and ITSM solutions; systems and program/project management services, providing sound customer successes.
• Change Management - Providing strong measurement of adoption and solution utilization metrics to coach executives and management teams to achieve business goals.

Director, Client Services, Project Corps                                                                         2003 – 2007

Project Corps’ primarily focuses on Strategic and PPM consulting.  Their core objective is to align a customer organization’s PPM capability and stated business objectives.

• Business Development – Co-authored an analysis and evaluation model and related tools used to assess an organization’s PPM maturity.  I leveraged this model with multiple clients and during numerous workshops with over 50 participants per workshop.
• Business Consulting and Change Management– Authored project management policies for financial tracking, governance, and issue and risk management.  Working with client executives to align their project management environment with business objectives.  Set the bar for project management value and vision through meeting facilitation of executives and staff members.
• Engagement Management – Management of PPM software implementations.

Senior Engagement Manager, Fidelity Information Services                                                 1990 – 2003
Fidelity Information Services is the top-ranked provider of software, outsourcing, technology and managed services for the banking industry, serving domestic and international customers.

• Engagement Manager – Managed the migration of mainframe processing from an in-house outsourced environment to a remote data center.  The migration affected all bank locations across multiple states, the operations centers, and over 50 business and infrastructure applications systems.  The project was completed on schedule in four months with no unplanned disruption to business functionality.
• Senior Program Manager – Implementation of a suite of customer touch point integration systems for call center, internet banking and branch operations.  Project included replacing and/or upgrading components of the organizations network environment.  Effectively built and maintained teamwork within the deployment team maintaining focus and successfully address associated organizational changes.
• International Account Manager – Managed a due diligence effort involving the largest consumer financial institution in Poland including resources with specialized expertise in hardware, FIS^® applications, client/server applications, and business consulting.  Consulted with an indigenous software firm to leverage localized expertise.  Managed the client relationship between FIS and Key bank.  Primary focus was to achieve contract renewal for continuation of the existing outsourcing agreement and provide consumer lending software, software systems support, and associated computer operations.  Responsibilities included all day-to-day delivery and support of the existing outsourcing agreement.
• Program Manager – Regained control of a run-away initiative.  The project scope included development of mainframe and web-based systems, implementation of a PMO, development of a strategic plan for all operational systems.

Education & Associations

• City University, Bellevue, WA, Bachelor of Science; Business, and Project Management
• Dakota County Technical College, Rosemount, MN – Programming Degree
• Training in Quality Assurance, Safety, Labor Relations, Recruiting and EEO
• Fidelity Information Services training related to specific applications, CA applications training
• Member & PMP, Project Management Institute
• Founding Member, ACMP, Association Change Management Professionals
• Board Member, YouthWise
• Conversant in Ukrainian, basic comprehension of Russian & Polish

References both professional and personal available

Client List in alpha order

(Not inclusive due to confidentiality)

Company	Role	Technology/purpose	Time Period
Callison Architecture	Consultant	M&A with a focus on technology	2007
Colonial BancGourp	Sr. Program Manager	Call center, Teller/Branch applications, Web Banking  deployment	2001-2003
Expedia	Relationship Manager	ITSM, Remedy	2007
First Tennessee Bank	Engagement Manager	Data Center migration and Outsourcing	2003
Holland America Line	Relationship Manager	Exchange upgrade	2008
Key Bank	Engagement Manager	Software implementation, IT department consolidation, M&A support	1995-2000
King County	Engagement Manager	Records management implementation	2008-current
Lake Washington School District	Relationship Manager	SharePoint Development	2008
Nebraska Public Power District	Sr. Consultant	PPM Assessment	2005
Oppenheimer Funds	Sr. Consultant	Governance / Business Alignment	2006
PKO b.p. (Poland)	Director	Due diligence/Contract negotiations team	2001
Premera Blue Cross	Sr. Consultant	Demand management	2004
Providence Healthcare	Relationship Manager	Project management	2008
REI	Strategic Consulting	Demand mgmt / requirements mgmt	2004
Safeco (Liberty Mutual)	Engagement manager	PPM software implementation	2007-2008
Seattle Children’s Hospital	Sr. Project Manager	IT infrastructure: Virtualization, Citrix, SSO, Network, Security, Imaging, Learning Management System	2007 - current
Seattle Public Utilities – multiple projects	Engagement Manager / Sr. Consultant	PPM consulting / PPM software implementation	2004-current
School Employees Credit Union of WA	Engagement Manger	Data Center Outsourcing: Virtualization, DR, Storage, Network	2009-current
Snohomish Public Utilities District	Sr. Consultant	Governance assessment	2005
T-Mobile	Engagement Manager	PPM software implementation	2004
The Regence Group	Sr. Project Manager	Healthcare software implementation / business reengineering	2004
Trinity Lutheran College	Engagement Manager	Data Center move / Virtualization	2008
University of Washington Medical Center	Engagement Manager	IT operations support	2008

Download Resume Format