Senior Electronic Technician Sample Resume Format in Word Free Download -->

Senior Electronic Technician Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
P (330) 285-9876 • A 120 North Ave Apt 219 Tallmadge, OH 44001 • E sofia@kent.edu

SOFIA  HUSSAIN
TECHNICAL SKILLS
Operating Systems: Windows XP, Vista, Windows 7, Server 2003, Server 2008, Mac OS X, Ubuntu Linux

Administration: Active Directory, Group Policy Management, Microsoft Exchange, IIS, DHCP, TCP/IP, DNS, WEP, WPA, VPN, LAN, WAN, DFS, ICS, DSL/Cable modems

Applications: Microsoft Office Suite 2007/2010/2011, Windows AIK, Microsoft Deployment Toolkit (MDT) 2010, Ghost, PC Transplant, Cisco VPN Client, Junos Pulse, ShoreTel Communicator, VMWare, McAfee Endpoint Encryption, Symantec Endpoint Protection, Deep Freeze, MRTG, Visual Studio.NET, MSSQL Server, MySQL, Acrobat, Photoshop, GIMP, BartPE, WinPE, Internet Explorer, Safari, Firefox, Google Chrome

Hardware: Dell hardware, printers (local and networked), PDA, BlackBerry, iPhone, Polycom, SMART Board

Languages: SQL, PHP, VBS, HTML

Personal Skills: Team player, strong attention to detail, excellent communication skills

EDUCATION
Kent State University, School of Technology. Kent, OH                                          In Progress
MTECH, Master of Technology

Kent State University, College of Business. Kent, OH                                                        December 2004
B.B.A., Management & Information Systems

Babcox Media. Akron, OH                                                                                        February 2011 – Present
Jr Systems Administrator
  • Provide in person and remote technical support to all Babcox employees.
  • Installation and configuration of Windows Server 2003/2008 on physical and virtual machines.
  • Redesigned the imaging process using MDT 2010 to automate the installation of operating systems, software packages, and drivers.
  • Creates and maintains custom WIM files of Windows XP and 7 for each department.
  • Tested NComputing LAN based thin clients for use in Desktop Virtualization.
  • Set up a MRTG server using Ubuntu to monitor incoming and outgoing network traffic.
  • Assist IT manager with various tasks as needed (Active Directory/Group Policy/Exchange configurations, VoIP phone system installation).
  • Creative troubleshooting techniques in order to solve difficult technical issues.

Kent State University – College of Nursing. Kent, OH                                                        July 2009 – January 2012
Student Desktop Support Technician
  • Troubleshoot a diverse set of technical issues within a Windows XP, 7, and Mac OS X environment.
  • Migration of end users to Windows 7 in an enterprise environment.
  • Created and now maintains a Group Policy built from the ground up for Windows 7 machines.
  • Create and manage workstations and user accounts via Active Directory.
  • Installed a print server on a Windows Server 2008 machine and migrated all TCP/IP printers to it.
  • Image and deploy new faculty workstations using BartPE with Ghost11 and McAfee Endpoint Encryption.
  • Train faculty on University applications such as Camtasia, Elluminate, and Blackboard.
  • Develop alternatives to efficiently carry out tasks (ex: creation of a VBScript to automate a task and a BartPE disc tailored for the departments specific needs).

Kent State University – IS Classroom Technology. Kent, OH                                            2008- 2009
Senior Electronic Technician
  • Troubleshoot a variety of technical issues with Audio/Visual hardware and software in a classroom setting.
  • Helped design and install classrooms with new Audio/Visual hardware and software.
  • Trained and supported faculty on how to operate AMX touch panels and Extron interfaces in the classrooms.
  • Set up and ran events for different university organizations when requested.
  • Supervised the Student Electronic Technicians by delegating specific roles based on individual strengths.

OEConnection. Richfield, OH                                                                                               2005-2007
Operations Support Technician                                                                                                                      
  • Monitored and performed nightly tasks and SQL jobs within a Windows 2000/2003 network.
  • Helped troubleshoot a variety of hardware and software issues. Resolved issues as they occurred and escalated to appropriate contact.
  • Performed checks on servers to ensure they were within cooling and operating expectations.
  • Assisted IT with various tasks such as imaging pc’s and Dell servers, creation of a custom BartPE disc, and installation of new hardware for Dell servers.
  • Maintained and configured Nagios monitoring software. Proactively added new checks to be monitored.
  • Performed post deployment testing for QA department as needed.
Customer Care Representative                                                                                                
  • Answered support calls which ranged from technical issues with a user’s network or pc to additional training support on OEConnection products.
  • Offered training on OEConnection software to newly enrolled customers.
  • Used Webex as an additional supplement when necessary to increase user comfort and reduce hold times.
  • Documented all calls in Navision tracking system.
  • Customer Care Department was Helpdesk Institute (HDI) Certified in July 2005.

Kent State University - Library Systems. Kent, OH                                                 2003-2005
Student Desktop Support Technician  
  • Performed troubleshooting on diverse issues in a Windows 2003 Network environment by responding to onsite helpdesk calls. Helpdesk calls were handled in a timely and concise manner. 
  • Migrated end users from Windows NT and 2000 to Windows XP Professional.
  • Assisted with post migration tasks such as mapped network drives, e-mail migration to Microsoft Outlook, and installation of printers or other hardware peripherals.
  • Prepared and deployed new workstations within the Library and its branches. 
  • Assigned and managed IP addresses within the Library’s network domain.
  • Used Active Directory to manage workstations and manage access to specific applications.
  • Supervised newer student technicians on projects and day to day tasks as needed.

References Available Upon Request


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