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Marisol Alford
5697-5 Tryon Drive
Tel:
(910) 568-9876
Fayetteville, NC 28001 Email:marisol@gmail.com
- Expert knowledge of all Microsoft
Office programs, including Word, Power Point, Lotus
123, Excel, Access, Outlook, Sharepoint
most business oriented software.
- Exhibits extensive supervisory skills.
- Demonstrates strong administrative and
organizational abilities with attention to details.
- Exhibits excellent communication
skills.
- Able to reach the goals necessary for
the company in a fast and timely manner while working in a group or
individual setting.
- Maintains a working knowledge of the
following interfaces: RSAM, DEOS, SB-3865, SB-3614, FCC 100, DTC VAN,
VOIP, Cisco, LAN/WAN amongst other job specific software. Also used the
following equipment: Promina 400/800 IDNX Switching Equipment, Integrated
Switch Multiplex Unit (SMU), IGX, KIV-7/19 Trunk Encryption Device, Pair
Gain and Canoga Perkins Fiber Modem, OC-192 SONET/SDH Mux / Demux, Alcatel
ATM Fiber Equipment, CX-1500 CPE/Network Interface, TSSR Microwave
Equipment, FIREBERD Communications Analyzer, Blackberry Exchange Service
and Standard Office equipment.
Professional Experience
Booz Allen Hamilton, Senior Consultant/Telecommunications
& Network Engineer
Fort Bragg, North Carolina, USA, US Army May 2011 – Present
- Assisted with the operations,
administration, maintenance, and provisioning of a variety of Telephony
hardware platforms and operating systems in support of research and
development tasks.
- Performed installation and upgrades of
telephony hardware, operating systems, and applications.
- Participated in installing and
maintaining networks, including configuring and managing firewalls,
switches, and VLANs.
- Monitored and analyzed system logs and
performed troubleshooting, as needed.
- Participated in evaluating vendor
specifications and securing quotations for hardware and software purchases
and training.
- Assisted with managing inventory of
property, including software and hardware purchases.
- Authored documents of lab
configurations and network topologies.
- Provided analytical support for the
coordination, management, and execution of voice over Internet Protocol (VoSIP/VoIP)
strategic plans and integration into the existing networking
infrastructure.
- Developed processes and procedures for
new and emerging VoIP technologies and conduct user and CST and
Installation training.
- Provided subject matter expertise on
the task execution, troubleshooting of voice network configurations, and
recommendations on the future of VoIP for the infrastructure.
- Design and implement emerging
technologies such as VoIP/VoSIP, Cisco IP Telephony, and IP Contact Center
- Designed, deployed, and supported Cisco
CallManager 7.1/ Cisco Unity (VM/UM)/Unity Express solutions.
ITT - TACSWACAA, IGX Lead Technician
Camp Stone, Herat, Afghanistan, US Army October 2010 – March 2011
- Maintained telecommunications
infrastructure and systems related to the REDCOM ISDN Gateway Exchange
Command Control.
- Managed Software, Firmware and
implemented transition to REDCOM HDX to Cisco Call Manager 7.1.
- Configured and installed 300 plus IP
- Experienced with: Interfacing (wired,
wireless, and satellite), advanced multi-national signaling support, and
interfacing to Defense Switched Network (DSN) Inter-Switch Trunks (IST's).
- Configured dispatch consoles to allow
direct access to stations, trunks, and conferences. Was responsible for
the O & M of the communications lines, trunking, cabling and switching
systems associated with the IGX.
- Performed operations and maintenance
on switching systems, transmission equipment, ancillary and other related
equipment. Installs hardware and system upgrades and performs system
reconfigurations; tests and documents systems changes.
- Was responsible for the O & M of
systems, modules, cabinets, processors, circuit cards, and power supplies,
peripheral and ancillary equipment to include cabling, wiring, plugs and
adapters.
- Responsible for performing all service
orders (SEVORD) on the switch.
- Performed all telephone systems
administration, operations, maintenance, and services IAW the OEM manual.
- Performed patch programming changes,
and telephone prefix and area code updates.
- Performed the required troubleshooting
of the switch and ancillary devices to correct trouble by any mechanical
or programming task and/or parts replacement required to restore service.
- Was responsible for performing
preventative maintenance, corrective maintenance, routine and demand
maintenance procedures for the REDCOM IGX Switch
- Performed remote diagnostics as
required, parts and materials replacement, emergency technical assistance,
and technical documentation updates.
- Coordinated with local exchange
carriers to correct trouble on the commercial path, or to add a new
service or to upgrade and existing service.
- Coordinated with the defense
information systems agency (DISA) for DOD network compliance procedures
and/or the implementation of telecommunication service orders.
- Participated in performance
assessment, evaluations, training, and preparations for US Military
contingency operations. And provide responses to inspection reports.
- Maintained logs, cable records and a
telephone database.
- Verified customer service, and
complete reports and records.
- Was responsible for providing
telephone services to all customers serviced by the switch.
ITT Polygone Electronic Systems Warfare Range, Radar
Technician
Pirmasens, Germany, US Air Force May 2010 - October 2010
- Repaired, modified and relocated
various radar or electronic combat systems.
- Performed repair of various radar and
electronic combat systems; signal analysis equipment; associated aircraft
identification equipment; and related support, communications, and
intercommunication equipment.
- Used layout drawings, schematics, and
pictorial diagrams to solve maintenance problems, and analyzes the
operating equipment characteristics to determine malfunctions.
- Performs alignment and calibration
procedures.
- Determined repair procedures to
correct defective equipment.
- Isolates malfunctions by using test
equipment.
- Conducted detailed tests of repaired
components, modules and sub-assemblies.
- Adjusts, aligns, and calibrates
equipment.
- Modified various radar or electronic
combat systems. Inspects equipment for serviceability before and after
relocation.
- Disassembled, assembled, and connected
equipment.
- Conducted equipment tests for proper
assembly and compliance with technical orders.
- Operated various radar, computer
equipment and electronic combat systems.
- Identified and tracks aircraft,
computes aircraft position and bomb ballistics to determine impact point.
- Present ground based threats to
simulate aircrew response for analysis during electronic combat exercises.
- Observe equipment performance while
conduction electronic combat operations.
- Use electronic threat systems to
evaluate aircraft and aircrew performance.
- Maintained inspection and maintenance
records.
- Posted entries on maintenance and
inspection records.
- Recorded meter readings and other data
in equipment performance logs.
- Completed maintenance data collection
forms.
- Recommended methods to improve
equipment performance and maintenance procedures.
United States Marine Corps, Field
Wireman/Telecommunications Operator/Supervisor
Camp Lejeuene, North Carolina, USA, USMC June 2003 – December 2009
- Received an Honorable discharge.
- Maintained correspondence files.
- Managed installations for over 20 plus
communication centers.
- Experienced in wiring, updating,
troubleshooting, and maintenance of LAN/WAN administration and telephone
installation (analog and VOIP) for the USMC.
- Managed switches/gateway
configurations and IP traffic management for the USMC.
- Operated and proficient with various
communication systems.
- Planned communications for joint/
combined operations.
- Established and maintained security
measures which protected over 700 personnel and million dollars’ worth of
government property.
- Demonstrated proficiency in the use
and maintenance of small arms weapons.
- Planned and implemented training
schedules for 350 plus personnel.
- Received 0612 MOS training.
- Preformed network testing using Fluke
LAN tester to optimize performance.
- Gained knowledge of Industry standards
to include ANSI, TIA, EIA, Building Telecommunications Wiring Standards,
National Electrical Wiring Code, IEEE 802.3 and 802.5
- Trained in numerous individual courses
for MOS proficiency to include administration courses, 20 plus MCI's
completed, leadership academy training and security training.
·
Designed
and deployed the following:
- Cisco CallManager (3.x, 4.x, 5.x,
6.x, 7.x)
- Cisco CallManager Express (3.x, 4.x)
- Cisco Unity (4.x, 5.x) (Unified and
Voice Messaging)
- Cisco Unity Express (1.x, 2.x)
- Cisco IPCC Express (3.5, 4.x, 5.x)
EDUCATION
·
2003-Marine
Combat Training-School of Infantry East Camp Geiger, NC
·
2004-
BEC – Basic Electronics Course, AEC – Advanced Electronics Course, 8641 – Micro
miniature/Automated Test Equipment Repair Course, RFC – Radio Fundamentals
Course, 2844 – Ground Communications Organizational Repair Course, 2831 –
Multi-Channel Equipment Repairer (MERC), 2846 – Ground Radio Intermediate
Repair Course (GRIRC), 2848 – Tactical
Remote Sensor System Maintenance Course (TRSSMC), 2821 – Technical Controllers
Course (TCC), 2847 – Telephone Systems/Personal Computer Intermediate Repairer
(TSPCIRC), 2862- Electronics Maintenance Technician Course (EMTC)- Twenty-nine
Palms, CA Cisco IP Telephony Operations Specialist, Transition switch module
Course (TSM), PBX, ATM
·
Completed
the following courses:
o
Cisco
Call Manager:
-
Cisco
CallManager Express Specialist
-
Cisco
Wireless LAN Support Specialist
-
Cisco
Wireless LAN Design Specialist
OTHER
INFORMATION
Secret Security
Clearance
Received the following awards during military service:
- Global War on Terrorism Expeditionary
Medal
- Global War on Terrorism Service Medal
- Humanitarian Service Medal
- Marine Corps Good Conduct Medal
- Sea Service Deployment Ribbon (2)
- National Defense Service Medal
- Armed Forces Expeditionary Medal
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