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Rayne
Gall
309
Sierra Vista Lane
Valley
Cottage , New York
10001
Phone:
(845)548-9876
Email:
rayne@hotmail.com
QUALIFICATIONS
·
Seasoned
outsourcing/offshoring professional with experience analyzing, implementing,
managing, optimizing, and overseeing all aspects of outsourcing and project
lifecycles
·
Proven
analytical and strategic thinker having researched, synthesized, and
recommended action plans for dozens of $1MM+ projects.
·
Excellent
communication skills, two Bachelor’s degrees, ability to multi-task, defined leadership
abilities, excelling in all that I do
PROFESSIONAL EXPERIENCE
Senior
Associate Technology November 2009 - Present
KPMG
Manage
and support daily operations for multiple technology infrastructures utilized
by offshore personnel; Traveled
to India and launched company's first-ever joint venture comprised of over 150
individuals along with overseeing all aspects of startup technical
operations; Direct performance manager
for three offshore support associates responsible for on the ground support at
our largest outsourcing vendor; Responsible
for ITS vendor management, infrastructure change discussions, and act as the project
liaison between outsourced vendors and KPMG technical teams; Managed complex IT projects from inception to completion exceeding
expectations; Planned the project, organized
and led the project team, and held overall accountability for project objectives; Spearheaded
the development and implementation of server measurements, metrics, and
utilization in accordance with business and KPMG IT strategies; Overall responsibility for onboarding of offshore consultants into KPMG
technical systems; Designed process and system improvements to increase
productivity and reduce costs for the firm;
Developed process for document retention and preservation of offshore user data
in accordance with the KPMG Office of General Counsel
Senior
Project Analyst Global Resource Leveraging March 2008 – November 2009
KPMG
First team member in KPMG’s
business process outsourcing project; Outsourcing project that
resulted in the consolidation of numerous NSS, CSD, and infrastructure
positions along with an increase in offshore headcount from 250 to 1200 professionals
from 6 different vendors in an 18 month timeframe; Facilitated
offshore
service offerings in Audit, Advisory, Finance & Accounting, Human
Resources, Industries & Marketing, NDPPS, Resource Management, EMC, and
ITS; Engaged businesses in areas of program development, requirements
collection, process documentation, ramp up, and transition plan; Performed relationship management
activities by interfacing with internal and external clients on quality,
business goals, objectives and to maintain a high level of customer
satisfaction.
Developed effective relationships across all business units and groups
associated with the projects to ensure accurate development of the required
solution
Associate
Technology July 2007 – March 2008
KPMG
Department
evening supervisor; Responsible for all managerial reporting, responsibilities,
and tasks; Duties include monitoring first level call times, as well as meeting
NSC interval requirements; Primary NSC support contact for GDC outsourcing
project to India; Involved in GDC project from early planning stage;
Responsible to diagnose GDC issues and escalate them to the proper leadership
group for prompt resolution; Coordinating Remedy and training documentation to
update support information for ITS; Assisted in guiding NSC personnel to organize,
analyze, and resolve issues quickly (Nominated for KPMG Exceptional Mentor); Responsible
for running all reports for KPMG security group for lost and stolen IT
equipment; Second level support for escalated hardware and software issues;
Provide accurate support documentation to first level analysts to increase
department productivity
Senior
Help Desk Technician July 2006
– July 2007
KPMG
Ranked
number one in the department at year end; Provide daily support within the firm
for the components of IT infrastructure and application support over the phone
as well as through ITS Support Center chats; Troubleshooting wide and local
area networks including workstation access, applications software and
functional server support; provide feedback on applications and improvement
suggestions to the existing ticket monitor system; Worked with upper management to streamline the
introduction and training of analysts with the ITS Support Center; Trained new
hires in department guidelines, procedures, and general support
UNIX Programmer/Consultant December
2005 – July 2006
Alpha
Data Systems
UNIX
programming; Planned, trained, and scheduled the rollout/transition to the
upgraded software for clients; Responsible for creating step by step
documentation for clients to assist in software use; Installing routers, laying
cat5 cable, and network setup; Presenting software package to prospective
clients as well as negotiating all major software sales; Installing and
configuring tape drives, network cards, and UNIX software; Help desk support
for clients
EDUCATION
Bachelors of Science, Business Administration
Management Information Systems (MIS)
State
University of New York
Management Information Systems (MIS)
Bachelors of Arts, Geography
Geographic Information Systems and Cartography (GIS) Certified
State University of New York, Buffalo
Geographic Information Systems and Cartography (GIS) Certified
State University of New York, Buffalo
Awards /
Memberships
Nominated
for KPMG Exceptional Mentor Award
B.S.A.
Eagle Scout Award
Pi Sigma
Epsilon; Professional Business Fraternity
Computer
Science and Engineering Association
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