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Sales & Service Sample Resume Format in Word Free Download

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Management Professional Florida

Dana Hamilton
13 Ryan Way · Sterling, MA 01001 · dana@verizon.net · (978) 422-9876 · (508) 873-1230
             309 Mahogany Place  · Palm Beach Gardens, FL 33426
Management Profile
Operations Oversight    ·    Sales & Service    ·    Team Leadership

Dedicated and results-focused management professional with career-long track record of advancement, achievement, and innovation. Offer proven leadership, relationship management, P&L and budget accountability, and client communication talents to consistently exceed service standards. Experience guiding full-line manufacturing operations, supply chain management, and quality control in line with audit, industry, and client requirements. Strong work ethic, combined with well-developed technical proficiency in MS Office Suite and proprietary tools in UNIX as well as demonstrated success mastering and improving technology, processes, and procedures.
Core Competencies
  • Revenue Generation
  • Manufacturing Operations
  • Best Practice Standards
  • Supply Chain Management
  • Technology Deployments
  • Key Account Relationships
  • Strategic Planning
  • Resource Allocation
  • Tracking & Reporting
Professional Experience
CREATIVE PACKAGING, INC. — Worcester, MA 
Progressed throughout long-term tenure to management role charged with spearheading full-scale operations spanning sales, customer service, and plant operations for this manufacturer of corrugated boxes with 100 full- and part-time employees.
Plant/Sales Manager (2003 to 2009)
Administered job costing, estimating, and plant management.Provided equipment and procedural training to manufacturing staff, machine operators, and plant supervisors with a focus on safety, quality, waste management, and requirements compliance. Recommended and implemented multiple process, operational, and technological improvements.
Led sales team and provided training and coaching to meet and exceed sales goals while delivering top-notch customer service. Sustained strong relationships with key clients, internal management, and company owners.Key Achievements:
  • Proved invaluable as key point of contact for 3 leading client companies, facilitating order pricing, billing, and service based on existing and forecasted client needs.
  • Successfully and efficiently led installation of HRMS software to optimize information processing; install project completed on time and with minimal operational disruption.
  • Credited with achieving highest possible rating during supplier audit spanning service, accuracy, and deliver considerations.
Scheduler/Planner (1988 to 2003)
Held responsibility for planning production as well as establishing and sustaining reliable material / stock levels within a 45-day inventory cycle.Key Achievement:
  • Expertly developed and maintained strong relationships with third-party vendors / material suppliers to sustain production targets and supply chain during material shortages.

Earlier success with Creative Packaging, Inc. as Plant Manager responsible for overseeing all production staff and supervisors while managing quality, supply, and customer relations. Also served as Production Manager responsible for machine operations, training new staff, and coordinating shipping and receiving


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