Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Enterprise Management Services Level II Remote Support Aug
05 to March 07 -
Oakridge , TN
System Service Representative /
Technology Deployment Services July 2000 to Sept 02 -
· Upgraded, deployed &
serviced major business networks. Managed & assisted deployments
on IBM server, POS, PC & laptop systems.
University of Tennessee
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Teresa Stevens
Nashville, TN 37001
615-946-9876
Teresa@hotmail.com
-Areas
of strength-
·
Specialty Onsite or Remote Deskside
support, PC, Networking, software & hardware break fix
·
Troubleshooting skills are
excellent, experienced technical
knowledge in various types of software, hardware
·
Highly customer focused, hardworking
with excellent corporate work ethics, able to work independently
-Experience-
HCL
Technologies- Hindustan Computers Limited
Onsite
Desktop support for Warner Records Jul 11 to Feb 12 - Nashville, TN
· Provided support for over 300 user’s onsite & remotely on Windows 7
& Apple OS platforms 50% Apple 50% Windows on Active directory environment.
· Desktop / Laptop OS build, Imaging using Ghost & PXE builds. Network
& server troubleshooting performing weekly & monthly tape backups.
· Active Directory administration, modifying permissions for users &
objects, creating new users, placing PCs & servers in assigned containers
in AD.
· Outlook
exchange, Entourage, Office 2010, AS400, VPN, Remedy ticketing system & manage queues. Video conference support
& Cisco IP phones.
· Blackberry
support, I phone, Mac book, I pads, Norton’s Antivirus, Spy ware, Ad ware, Spam
& removal of Malware.
· Compaq repaired
models include laptops M5, 6,7,8,9 &10. HP repaired models 8110 & 8440
models. Apple Mac book & I pad support.
MARS- Information Services
Nutro
Site Support / Mars Information Services
Feb 10 to June 11 -
Franklin, TN
·
Onsite desktop support for a branch of Mars called
Nutro support 350+ Users on and off site. Performed hardware and software break
fix.
·
Performed
work in Novell & Active directory creating, adding, removing, disabling,
changing accounts, objects, global, distribution & security groups.
·
XP, Lotus notes, IBM Sametime, Citrix, Norton Ghosting, Novell Zenworks Imaging, using remote tools such as
Netmeeting & Radmin
·
Performed daily, weekly, Full & incremental backups for Nutro
sites and prepared backup tapes for Iron Mountain to send to offsite location
·
Dell
repaired models include laptops Latitude, D620, D630 ,D430, E6400 Desktop
models that included Optiplex 745, 755 & 760.
United
Health Care- Insurance
/ Financials
United
Health Technologies / Remote Solutions
Technical Analyst
April 07 to Jan
10 - Brentwood , TN
·
Supported 2 facilities as the only desktop
technician onsite maintaining a PC/server/Network environment working under
UHT/CSS Remote Solutions.
·
Provided
United Health Group with remote support on a national level. Used remote tools such as Bomgar, Dameware
& Remote Desktop Connection.
·
Created, documented & published fixes in a
service ware database shared nationwide with UHT staff that significantly
improved system downtime.
·
Acted as a liaison and provided onsite technical
needs while positioned at the Brentwood sites,
internally supporting 300+UHC, TNCare & Americhoice.
·
Managed networks, servers & computers, deployed
software, re-imaged, system backup, recovery & assessment tools using Altiris management suite.
·
Active directory, Outlook exchange, Lotus notes
6.5, Databases, Lotus
same time, Office communicator, Cisco VPN, IPASS, RSA tokens.
·
Norton’s Symantec antivirus, web based applications & Citrix Met frame & on top of
HP / Altiris environment Avaya, HP printers & faxes.
·
Performed
desktop hardware break fix utilizing HPSD ticketing system under a full HP
workshop HP certified on Desktop / Laptop hardware repair.
·
HP
repaired models include laptops NC6000, 6120, 6220, 6230, 6400, 6510 &
6530. Desktop models that included DC 5000, 5750, 5800 & 7100.
SAIC- Science
Applications International Corp
· Provided software & hardware break fix remote support over a VLAN
connection into an International telecommunications company called Telcordia.
· Remotely
supporting PCs in other countries such as Europe, China ,
India , Africa ,
Brazil & North America using Timbuktu PC anywhere & Net meeting.
· Developed & documented software solutions. Supported all towers of an
IT organization using Remedy ticketing system in a helpdesk environment.
· Active Directory administration, modifying permissions for users & objects,
creating new users, placing PCs & servers in assigned containers in AD.
· Tested internally developed applications & software as a software
beta tester coordinating with developers on fixes before they go out to
production.
· Active
directory, Outlook exchange, Lotus notes 6.5, Lotus Databases, Unix Mainframe, Oracle, Citrix
Met frame, & HTTP Domino administration.
· XP,
Office 03, Cisco VPN, IPASS, DUN, Blackberry support, F-secure, Norton’s
Antivirus, Spy ware, Ad ware, Spam & unwanted registry entrees.
· Maintained Citrix Metaframe connections and servers in Oakridge. Performed
hardware break fix for Dell equipment & Network troubleshooting.
Unum
Provident- Insurance / Financials
Operations Technical Analyst II
Sept 02 to July 05 - Chattanooga, TN
·
Desktop
support technician demonstrated technical expertise, provided software &
hardware break/fix, resolutions to 3500 end users on site.
·
Large
scale PC/ Laptop rollouts, building, loading,
Re-image backup & restore of machines
using UST recovery software & network troubleshooting.
·
Coordinated
with development on supporting multiple internally developed financial
applications in a large-scale corporate environment.
· Windows
XP/2000, OS2, SMS 2000 administration, Active directory, Outlook
exchange, Nortel & Cisco VPN, IPASS & RSA
Secure ID cards.
·
Office 9x, 2000, 02, 03, Lotus 4.5,
5.2, & 6.5, Lotus databases, Palm pilot,
Unix Mainframe, Web based, financial & Internally developed
applications.
·
Norton’s
antiviral software, Spyware, AutoCAD, SQL/ ODBC
configuration, creating Batch files, Connectix Virtual PC & IBMs Manage now
software.
·
Performed
hardware break fix for Dell & IBM equipment including ThinkPad models T20
& T21, Dell GX150, Laptops D800, D810 & D820 models.
IBM- International Business
Machines
System Service Representative /
Technology Deployment Services July 2000 to Sept 02 - Knoxville , TN
· Upgraded, deployed &
serviced major business networks. Managed & assisted deployments
on IBM server, POS, PC & laptop systems.
· Represented
IBM’s business services professionally with
satisfaction building strong customer relations throughout the southeastern
region.
· Built,
serviced & maintained mainframes, PCs, Routers, Hubs, Wireless, POS
equipment on Star,
Token & Mesh Client/server environments.
· In
charge of full store conversions, managing contractors, full store upgrades with
IBM servers & various IBM POS system equipment.
· Various
dedicated projects with IBM. Full store POS / server upgrades and working Desk
side for various corporations.
· Performed
PC / Server hardware break fix for Dell & IBM equipment, a series of
testing and certification to repair Dell, IBM server & PC hardware.
Client Logic- BellSouth DSL Support
Help
Desk Support Specialist
May 99 to July 2000 - Oakridge, TN
· Provided technical support for BellSouth fast access ADSL modems, copper
& fiber optic lines using tracking & Ping/trace route tools.
·
Remotely supported
Windows 95, 98, & NT, 2000, Macintosh OS on bridged or PPPoA / PPPoE
technology.
·
Troubleshoot &
maintain PC related hardware / software products, with excellent customer
service. COPC
certified with BellSouth.
·
Responsible for supporting LAN, IP, DSL,
connectivity, troubleshooting based questions and providing technical
resolution over the phone.
·
Office 9x, Windows 9x, 2000,
Outlook, Internet explorer, Dialup networking support.
-Education & Certifications-
Tennessee Technology Electronics Diploma in Computer & Networking Technology
1998 - 2000 - Knoxville ,
TN
·
Management information systems, network technology,
computer repair & digital circuits. Completed training in computer
hardware, software & Network engineering.
· Primarily used
Microsoft Windows 95, 98 NT server/ client operating systems, with experience
in Linux & Microsoft Windows 2000 pro.
1997- McKenzie , TN
· Computer maintenance, industrial electronics, digital theory,
programming, troubleshooting ladder diagrams, PLC’s, DC, AC circuits, pneumatics,
hydraulics & basic robotics.
1996,
1997 - Jackson , TN
· AC & DC theory along with circuit board repair.
1995-1996 - Martin , TN
· Computer Science theory’s DOS/WIN95/Basic Programming & Psychology.
·
CompTIA A+
Certified Technician – CORE
220-301/Operating system 220-302 – CompTIA
·
Dell Certified -
2002 Dell Certified Hardware Technician
·
CHDP Certified
- 2005 Certified Help Desk
Professional
·
HP Certified - Certified in 2008 to repair HP laptop/Desktop hardware
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