Release Manager Sample Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download

Jada Stovall

309 Mayberry Place, Raleigh, NC 27001

 Cell: 919-395-9876• Home: 919-872-1230 • jada.stovall@gmail.com

Summary

Experienced Analyst with wide-ranging experience in software and hardware development, information technology, manufacturing engineering, and project management.  Strong expertise in process optimization and usability.

Work Experience

Cisco through Keane— RTP, NC

2/08–Present

Senior Business Analyst – Release Manager

·          Analyze requests for new functionality

·          Gather requirements from stakeholders

·          Develop low-fidelity prototypes

·          Write Use Cases

·          Usability Lead

·          Research and answer to developer’s questions

·          Develop Schedules for Releases

·          Develop User Acceptance Test Plans and identify test data for testing

·          Co-ordinate testing among groups

·          Conduct Release Readiness Review

·          Work with Problem Management Team to identify and prioritize fixes and assign them to releases

·          Provide User Interface Guidance to other team members 

·          Analyze change requests, create low-fidelity prototypes, identify data elements and develop tests to verify functionality

·          Work with Release Technology, Consumer Advocacy Central Operations, and IT team to deliver updated function to improve utility and usability of Cisco.com Support tools

·          Analyze need for collaboration between geographically dispersed team and created Wiki Site for Software Delivery Systems Business Team and other stakeholders to provide a site suitable for collaboration among geographically dispersed team members (Identified as one of Cisco’s Top Collaboratory Contributors)

Fidelity through PMG Global— Vienna, VA

2/07–12/07

Technical Project Manager/Business Analyst

·            Wrote Use Cases 

·            Created User Interface Prototypes for  Alerts and Server-to Server Dashboard

·            Wrote system delivery documents and specifications, reviewed and approved test plans provided by QA

·           Analyzed and presented project risks, identified  risk mitigation strategies , and opportunities for future enhancements to stakeholders, resolved issues between groups, and ensured projects were delivered and installed on schedule Represented team to external interfaces; internal customers, and other teams

·           Analyzed and managed projects for a large investment company to deliver information to customer's wireless devices including cell phones, pagers, mobile intranet devices and other internet applications.  Managed server to server project to deliver additional monitoring tools for support of server to server alerts sent to client investment companies

·            Set up project SharePoint sites to ensure timely communications between geographically dispersed project team members, conducted Project Team meetings 

Blue Cross Blue Shield through Matrix—Morrisville, NC

11/06–1/2007

Analyst

·          Analyzed ITIL, COBIT and CMDB

·          Developed white paper on CMDB and ITIL

·         Developed use cases for applications

United States Postal Service through Northrop Grumman IT—Raleigh, NC

6/97–9/06

Project Manager/Business Systems Analyst

·          Business Analyst/Project Manager for Web Application (java, SOAP, AJAX, Web Services) used by approximately 100,000 users at 35,000 sites in US. 

·          Analyst on JAD (agile development) team for high-high priority, high-visibility projects

·          Analyzed very high-level requirements provided by stakeholders, identified gaps and missing requirements, resolved the gaps, designed user interfaces, presented low-fidelity prototypes of modules, module behavior, use cases, and navigation to stakeholders to ensure buy-in.  Wrote Requirements Documents and obtained approval

·          Identified software changes and followed them through the system delivery life cycle process to deployment

·          Ensured business requirements were documented and entered in change management system for tracking and traceability

·          Wrote User Acceptance Test Plans to verify all business requirements were met

·          Developed test cases and data

·          Researched and provided answers to developer’s questions

·          Provided input to training

·          Ensured proper Change Management tools and procedures used through design, development, and deployment

·          Prioritized and analyzed errors found by testing group for developers

·          Supervised retesting to ensure error correction before release to production

·          Scheduled lower-risk errors for appropriate future releases

·          Managed and Administered Software Development Life Cycle Process for team

·          Provided support to other analysts and analyzed support issues that could not be resolved by the help desk or other analysts.  Reviewed and approved user documentation

·          Planned and scheduled releases.  Developed project schedules, identified risks and risk mitigation, and future opportunities and communicated to stakeholders

Human Factors Engineer 

·          Responsible for specifying user interfaces for Client-Server application, Web applications, and Interactive Voice Response applications

·          Developed User Interface Guidelines for the project; Client-Server application, Web applications, and Interactive Voice Response applications

·          Redesigned all client-server application modules user interfaces to conform to industry standards and demonstrated redesigned user interface to call center agents

·          Taught other analysts classes in Human Factors and User Interface Design

·          Identified opportunities for sharing of data between modules to minimize talk time and increase end user satisfaction

·          Served on project task force teams for gathering new requirements for modules to increase customer satisfaction, reduce agent talk time, and reduce training time

·          Analyzed all web applications and identified the changes needed for 508 compliance

·          Designed, planned, conducted, and analyzed results of usability tests, surveys, focus groups,  interviews, and workshops

Data Systems Network Corporation—Raleigh, NC

09/96–05/97

Project Manager

·          Managed project to install 129 systems throughout state of North Carolina .Completed on schedule. Supervised more than 15 field engineers and trainers working in 3 sites

·          Developed Field Service process and transferred maintenance to Field Service

J. Stovall & Associates—Raleigh, NC

01/93–08/96

Principal

·          As an independent engineer, performed evaluations of products, including a CAD system, object-oriented data model, developer toolkit, and a software configuration tool.

SEI—Cary, NC

09/87–12/92

Human Factors Engineer

·          Designed and performed numerous hardware and software product evaluations, including an object-oriented data model, LAN hardware, and LAN software

• Developed usability test plans Planned and conducted usability tests; test hardware installation and setup, observing tests, recording observations,  analyzing test results, results reporting, and documentation of recommendations  

Exide Electronics—Raleigh, NC

02/84–05/85

Supervisor Standard Cost

·          Supervised technicians responsible for manufacturing routing and cost information

·          Identified product costing errors and resolved them with Cost Accounting

·          Identified programming errors and resolved them with MIS

·          Identified cost reductions and resolved with Design Engineering

·          Chair of the Change Review Board

Industrial Engineer

·          Supported manufacturing of established products and new prototypes Designed tools to improve worker productivity

NCR—Cambridge, OH

05/78–02/84

Project Leader, New Manufacturing Process Group

·          Supervised engineers and technicians responsible for new manufacturing processes

·          Developed manufacturing plans and wrote capital funding request for the purchase of manufacturing equipment for new products  Evaluated robotics for use in final assembly

Industrial Engineer

·          Designed assembly lines, workstations, and materials handling systems.

·          Established quality programs. Analyzed metrics provided by QA, identified root cause for problems, identified and implemented solutions for the problems found.

·          Special assignment to Product Management Demonstrated products at international shows

Education:

Ohio State University, Columbus OH and North Carolina State University, Raleigh NC—Graduate courses in Industrial and Systems Engineering

Ohio University, Athens Ohio—BS - Industrial and Systems Engineering

Honors and Awards:

Who’s Who in America; Who’s Who in Science and Engineering; Northrop Grumman Timely Award Plan, (2004 and 2002) Tau Beta Pi (Engineering Honor Society)

Skills:

Use Case Development, Software Engineering, Statistics, Statistical Quality Control, Human Factors, Ergonomics, Work Design (Business Process Re-engineering and workflow analysis), Survey Design, Visual Perception, Operations Research, System Process Modeling,  Economic Decision Modeling,  Cost Benefit Analysis and ROI, Systems Engineering, Facility Layout and Location,  Experimental Design, Manufacturing Engineering, Six Sigma,  Microsoft Office,  Web Design, Object-Oriented Analysis, UML, SDLC, Webservices Testing, XML; Engineering Management, JAD, Root Cause Analysis

Software Proficiency: 

Microsoft Office Suite, Atlassian Confluence  (Wiki), Mercury Quality Center, HP Project and Portfolio Management Center, SharePoint,

Security Clearance: Sensitive, USPS granted 6/97 updated 1/2002 expired 1/2007

Download Resume Format