Remote Support Specialist Sample Resume Format in Word Free Download -->

Remote Support Specialist Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download

Mason Becotte

 
309 Gantt Road, Canton, Georgia 30001                      (770) 329-9876                  mason@gmail.com


PROFILE:  Self-motivated consistent performer with strong work ethics and presentation skills that thrives in a fast-paced environment within a team or individually. 

Experience: Work with and sold Services and Solutions to all customer lines including Public Sector K12, Higher-Education, Local Municipalities, and State Governments; Federal Civilian and DOD Government; Partner and Channel Accounts.

Accomplishments: Maintain and upsell services in Account Renewals in excess of $7M.
Saved and Retained $1M from competitive threats.
Sold solutions totaling $1.5M in new and existing accounts.
Teamed with Channel Partners on selling mission critical service solutions ensuring full customer satisfaction

EMPLOYMENT

HEWLETT-PACKARD, Installed Base Service Sales                                      November 2002 – Present
Work daily with external Customers, HP internal partners (Enterprise and New Business Account Managers), HP external Partners and Channels to educate and identify potential risk(s) and business needs for Mission Critical Services.  Utilize Gap & Risk Analysis and assessments, ensuring customers have adequate coverage as defined and/or required by their business need(s). Sell multi-vendor opportunities, instrumental and lead on Public Sector Bid’s and RFQ’s. Customer contact and liaison in identifying legal requirements while providing problem resolutions affecting service delivery, invoicing, and collections; escalation as needed.   Assist team to better understand client business needs and expectations. Train new Installed Base Reps, New Business Services reps, and existing team members to work efficiently with HP service tools.
 
COMPAQ, Channel Service Sales                                                                  December 2001 – October 2002
Managed resellers in geographical territory covering the Southeast. Sold all services business lines for Commercial, Public, and Federal Sectors. Supported selling efforts and established new and existing accounts. Rolled out Corporate marketing plans. Trained new and existing reseller sales reps on Compaq Services offerings. Drove warranty uplift attachment rate to new product sales and post-warranty product support.
 
DIGITAL EQUIPMENT CORPORATION, Services Sales Rep.                      January 2000 – November 2001
Managed small, medium, and large account base. Calling at all levels, responsible for maintaining and growing service revenue. Qualified and pursued services opportunities outside named accounts.
 
Inside Sales and Channel Sales                                                            August 1995 - January 2000
Managed, educated, and developed existing and new, small to medium Business resellers in service sales.
Managed large and small accounts, calling at appropriate levels to maintain and grow service revenue. Working with SLED, Federal (Civilian and DOD) Government Accounts.

 

Mfg. Technician - Remote Support Specialist                                           May 1976 – June 1993


TRAINING & EDUCATION:

TCO Sales Consultant Certification                Government Sales Training
Science of Selling                                             Installed Base Sales Las Vegas                                       
Positive Power and Influence                         Microsoft Suite of products              
Time Management                                          Signature Services: Customer Satisfaction
BASE Sales Training                                        Trained and certified in Gartner Group TCO models           



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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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