309 E.
Broadway Road
Tempe,
AZ 85001
480-350-1230
Erika.elina@gmail.com
Project Administrator 10/2010 to 01/2011
- Liaison between
several subgroups for three internationally-based,enterprise-wide IT
project initiatives, stakeholders and customers
- Synchronized and supervised a Map Day for an IT Project
initialization
- Updated plans and
forecasting with information, as required
- Motivated and
coordinated communication between teams on existing, long-term projects
- Facilitated
communication as appropriate to all involved parties (stakeholder,
customer)
- Initialized and
coordinated Go-Live stage plans for continued support
- Created,
maintained, and disseminated documentation regarding project progress
- Established
tracking procedures for existing projects that had exceeded their set
schedule
- Coordinated
efficient use of resources to meet project requirements
- Established
SharePoint sites for project initialization (record safehousing and
information sharing)
- Performed maintenance
and reorganization of SharePoint sites for existing projects
- Created and
disseminated timely information relevant to stakeholders
- Assisted in the
creation of support documentation via Oracle UPK
Senior Business Analyst 01/2009 to 03/2009
Business/Knowledge IT Manager 11/2006 to 01/2009
Documentation Administrator 05/2006 to 11/2006
Documentation Specialist 09/2004 to 05/2006
Information Center Specialist 09/2002 to 09/2004
Technical Support Specialist 10/2001 to 09/2002
Call Center Specialist 06/2001 to 10/2001
- Liaison, analyst and project manager for
SharePoint Services, Product, Reporting, and Knowledge Management teams
using SharePoint as a touchstone
- Assisted in the development and
maintenance of business planning sites within SharePoint
- Continuous work in the overall SDLC for multiple Knowledge Management products
- Enforced strict standards of document
storage in SharePoint system
- Formed and documented operational
processes and procedures for SharePoint team
- Participated in JAD sessions with various
groups to ensure overall quality and continuity
- Transition lead for document and Help
site conversions, buffering between two repositories as based on user type
(SharePoint and Knowledgebase.net)
- Creation of Use Case Scenarios (basic and
casual) for internal customer base
- Performed Requirements Analysis/Business
Requirements Gathering for departmental customers submitting project
requests to the SharePoint team
- Primary author of over 3,000 Help system
articles
- Served as Communications Subject Matter
Expert for execution of 100 Day Plans
- Trained and mentored team members and
employees from external workgroups on tool usage and technical writing
practices
- Performed resource allocation on projects
for multiple products to best meet business need
- Primary author of departmental standard
operating procedure documentation
- Spearheaded documentation revamp to
include ITIL best practices in the methodology
- Provided project management and analysis
for multiple lines of business and products
- Authored print
documentation and online Help systems for portal applications
- Administrator for
knowledgebase product used by internal and external customers
- Managed 54 knowledge bases, 31 portals,
35 workflows, and 269 internal (administrative) users
- Performed Requirements Analysis/Business
Requirements Gathering for external departments with buy-in to the
Knowledge Management product
- Developed organizational standards for KM
processes
- Coached and mentored staff, promoting career development
- Served as Microsoft
Exchange Server administrator to create and deploy multiple newsgroup environments
used internally and externally
Collections Agent
*Left company due to full-time school attendance (2000-2001).
- Provided
account review and analysis
Patient Account Manager
- Provided
account review and analysis in
an inbound international call center environment
- Maintained
required legal documentation on several hundred assigned accounts
Education:
College of Graduate Business & Management MBA (General) 2006
College of Undergraduate Business & Management, Bachelor of Science Business/Management (BSB/M) 2005
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