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Maya Shaffer

(AVAILABLE FOR RELOCATION)

Mobile: (303) 883-9876 · E-mail: Maya@aol.com

SUMMARY

Senior Project Management Professional with Six Sigma Black Belt expertise. Dedicated to working with both mid and large sized cross functional teams, in order to deliver solutions while streamlining business/operations processes, reducing risk and improving overall organizational profitability. Skilled at directing large-scale ($20M +) programs.

CORE SKILLS

Project Management Tools: MS Project, Sharepoint, InfoPath, Documentum, Clear Support, Clarify, Workbench, Niku, Primavera, Rational Suite, Remedy, Mercury, Visio Professional, & ProVision.

Methodologies: PMI / PMBOK, CMM (I), SDLC - (Waterfall, RAD, XP & Spiral), Agile (SCRUM, Lean, DSDM, XP) Lean Sigma, ITIL & DMAIC.

Business/Project Documentation: Request for Service (RFS), Statement of Work (SOW), Business Case, EVA, Project Plan, Executive Presentation, SLT Status Update, Program/Project Dashboard, Process Typology (i.e. work-flow views), WBS and Competitive Research Documentation.

             

Technical Project Scopes: Strategic Roadmap Planning, Application Management, Application Development/Implementation, eCommerce, Data Center Migration Management, IT Transition Management, Production Network Initiatives, Hardware/Infrastructure Deployment, Life-cycle Methodology Development, and Six Sigma Business Process Improvement.

PROFESSIONAL EXPERIENCE

Program Management Consultant                                                                            Feb 2011 – Nov 2011

Microsoft Corporation

Office 365 Dedicated /ITAR

User Access Control program

Budget: Various          Resources: 35+

• Defined and deployed UAC Program Framework for Office365 Dedicated and ITAR Access To Customer Data risk reduction effort
• Produced Project road-map and create integrated pipeline which led to the integrated reduction strategy
• Coordinated cross functional team efforts in support of the UAC 10/0 and BI Support requirements/goals in preparation of new Federal customer contracts
• Acquired necessary funding and resource allocation out side of specific Service Team efforts to deliver integrated reduction strategies
• Developed analysis, templates and governance methodology for Exchange, SharePoint and Lync Service Teams ATCD Reduction
• Defined & document all portfolio level risks, issues and mitigation strategies
• Managed the delivery of Members Only (GPO Enforcement), RBAC 1.0, CSS Risk Reduction Analysis and Service Operation Risk Reduction Analysis projects
• Provided ATCD reduction analysis for executive level Monthly Service Reviews
• Developed analysis of users with ATCD extracting data from multiple repositories throughout the enterprise 
• Provided Executive level presentations, Leadership V-Team status reviews and PM Core Team updates
• Developed opportunities for cross team collaboration associated with functional requirements and solution reviews

Achievements: Defined and executed the overarching program delivery strategy and projects associated with Logical, Physical and Network ATCD risk reduction program in the ITAR and Dedicated environment on the Office 365 platform.

Maya Shaffer

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Professional Services Consultant

MS Consulting Services, LLC                                                                                              Oct 2008 – Jan 2011

Budget: Various                      Team Size: Various

Achievements: Provide professional services consulting based upon individual company needs. These have included: RFP development, SOW Creation/Fulfillment, Release Management, SCRUM implementation, Change and Configuration Management, disparate data analysis, and conforming out of compliance programs through risk identification and mitigation.

Program Management Consultant

Price Waterhouse Coopers / Expedia.com                                                                         May 2010 – June 2010

Budget: $11.2M                  Team Size: 40+

Achievements: Consolidated 5 disparate International Cisco Routing System projects under one master Consumer/ Operations Support program, Re-deployed change and configuration management processes within the overall program. Deployed methodology to retain best practices and lessons learned across the ICRS program. Reengaged core team resources through communication plan optimization and deployment. Aligned project resources within the program to capitalize on subject matter expertise. Executive level Steering Committee status reporting. Developed new RAID and PMO action tracking mechanisms.

Program and Project Management Consultant              

Microsoft GFS Venture Integration (Contract)                                                                     Nov 2009 – Dec 2009

Budget: $500K                        Team Size: 30+

• Program management and continuous process improvement for the GFS VI team. 
• Independent data collection and business analysis for ROI and proposal presentations.
• Generated alignment between multiple technical and business groups and assisting in launching new business projects in the current organization. 
• Delivered technology integration projects for acquired companies for remediation of security and operational issues that resulted in significant cost savings and risk avoidance measures.
• Acted as a change agent inside the organization to drive adoption of best practices.

Achievements: Delivered the FAST Search acquisition operational integration program, developed a sustainable and repeatable acquisition integration process for the Microsoft GFS VI team based upon business and operational team requirements.

Senior Program Manager

Microsoft Corp. Global Consumer Support                                                                            Mar. 2008 - Oct. 2008

Budget: $1.5 M                       Team Size: 20+

• Reduced costs through process improvement and process optimization within the XBOX product support organizations.
• Analyzed, documented, and optimized the Microsoft advertising purchase & agent support processes for the adCenter and Live Search Cash Back product lines.
• Eliminated agent work-flow processes through automation and process governance.
• Improved CSAT, MPI and AHT through the identification of support agent work-flow gaps.
• Engaged Microsoft Global Outsourcing and Service Delivery organizations in the documentation, testing and deployment of optimized support work-flow processes.
• Created, deployed and supported the global process library via SharePoint and Knowledge Exchange.

Achievement: Identified  XBOX and Cashback support agent work-flow improvements, Developed (GCS) Global Consumer Support process library, Established Consumer Support (CS) process taxonomy . Established CS change and configuration control methodology.

Maya Shaffer

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Senior Program Manager Consultant                      

Toyota Management Services                                                                                              Oct. 2007 - Nov. 2007

Budget: $1.5M                                    Team Size: 15+

• Assembled the eight primary support organizations and leveraged the synergies of the technical support teams.
• Identified benefits associated with consolidating eight separate Technical Support organizations into one managed team.
• Successfully consolidated all eight service agreements into one master enterprise services agreement.

Achievement: Provided Toyota an opportunity to reduce costs by consolidating eight technical support organizations into one, managed team. 

Senior Project Manager / Program Manager

IBM Global Services / Xcel Energy                                                                                      Jan. 2007 - Sept. 2007

Budget: $3.4M (Combined)       Team Size: 25+            

Project A: Provided Sr. IT Program Management Services in support of the Southwest Power Pool energy trading market deployment.

• Responsible for program delivery and management
• Led SLT Status updates and project stakeholder communication.
• Managed project resource forecasting and allocation.
• Brought financial accountability and fiscal responsibility for the overarching project
• Supplied external vendor management.
• Developed enterprise change control processes.
• Furnished deliverable quality management methodologies through new phase gate reviews

Achievements: Brought an over budget, out of schedule program back into PMO Compliance and successfully delivered the SPP Go-Live and Post Go-Live projects.

Project B: Ensured that Xcel Midwest ISO Ancillary Services Market systems implementation was effectively planned, so that all production issues impacting energy trading or market settlements were proactively resolved.

• Supplied system concept formation, planning, design, testing and release management.
• Developed project communication plan, including SLT and stakeholder status updates.
• Managed project resource forecasting and allocation.
• Planned the financial responsibility control mechanisms for the overarching project.
• Integrated external vendor management delivery dates into master schedule.
• Utilized schedule planning and change control.

Achievement: Successfully delivered the MISO ASM planning project on schedule, under -budget and within scope. 

Solution Delivery Consultant

WellPoint Insurance                                                                                                          Sept. 2006 - Oct. 2006

Budget: $1.2M                                    Size: 20+

• Managed a full project audit resulting in the identification of several deficient areas which were causing project failure.
• Developed a more accurate work package resource schedule based upon overall delivery.
• Re-engaged project core team and reviewed/revised original labor estimates.
• Provided updated risk mitigation, enterprise testing, release management and change management plans.
• Renewed project plan elements including charter, test, integration, change management, training, budget, and communication plans.

Achievement: Brought an out of schedule, out of scope, and over budget project back into PMO Compliance. 

Maya  Shaffer

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Consulting Project Manager 

NAIC: NIPR / KForce                                                                                                      Mar. 2006 - Aug. 2006

                       

Budget: $250K                                    Team Size: 10+

• Directed National Association of Insurance Commissioners system re-engineering proposal development.
• Developed System Concept formation and conducted System analysis and business requirements gathering.
• Managed new system design and revised application architecture.
• Developed project execution and control plans which led to RFP development.

Achievement: Successfully developed an enterprise wide re-engineering plan, design, estimate and proposal.

Transition Manager - Consultant

IBM Global Services / Investors Bank & Trust                                                                     Jul. 2005 - Feb. 2006

Budget: $20M                         Team Size: 50+

·        Responsible for successfully managing the Investors Bank and Trust internal legacy Batch and BCP systems transition to the IBM Managed ODCS data centers. 

·        Provided ownership of all HA/DR, Tivoli Workload Scheduler, Remedy and Tivoli Identity Management system implementations, transformations and migrations for IBT.

·        In charge of migration planning, scheduling, staffing, testing, implementation and steady state turnover.

·        Led technical solution planning & enterprise delivery while producing accurate schedule and budget estimates.

·        Provided RFP responses through which new opportunities were identified.

·        Initiated precise contract performance and effectively performed change, issue and risk management.

·        Developed and implemented organization wide security process through a “single user” sign-on foundation.

Achievement: Successfully transitioned the IBT Legacy infrastructure and software to the ODCS.

Six Sigma BPI Consultant

Blue Cross/Blue Shield of Kansas City                                                                                  Feb. 2005 - Jun. 2005

Project: BC/BS Help Desk Optimization           

• Improved issue resolution and support process optimization through Six Sigma
  DMAIC framework utilization.
• Defined, measured, and analyzed the legacy support work-flow processes.
• Implemented and controlled new work-flow recommendations.
• Established Change Management standards

Achievement: $1.5M annual savings in decreases to system downtime and improved resource allocation.

 

Sr. Process Manager

Keane, Inc.                                                                                                                       Oct. 2004 - Feb. 2005

Project: Johnson County IT methodology development.

• Provided life-cycle process development for the ITS organization.
• Utilized Systems Development Life Cycle (SDLC) – Waterfall, RAD and Spiral process models to develop Project Management Life-cycle methodologies.
• Developed and deployed methodologies for vendor selection, hardware/software implementation, multi-tier client server support, application management, change management and process audit/control frameworks specifically tailored to the requirements of the client organization. 

Achievement: Successful implementation and facilitated utilization of new IT PM life-cycle methodologies.

Maya Shaffer

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IT Program Management Consultant 

MS Consulting / Capgemini / Partners Consulting                                                                Jan. 2003 - May 2004

Project: Various

·        Focused on Project Management process improvement and development.

·        Responsible for AD domain deployment Email System Migration, Storage Area Network Solution Design, and Data Center \Transitions.

·        Contributed to planning, creating, and implementing a centralized delivery function that supported the divisional objectives.

Achievement: Delivered projects on schedule and within budget while meeting customer expectations

IT Project Implementation Manager/ Program Manager                               Apr. 1998 - Dec. 2002

Sprint PCS                                                                                                                                                 

                       

·      Managed various Information Technology & Operational Support projects/releases utilizing CMM, ITPF, RUP, and SDLC
for system upgrades, QAT, UAT, new server builds, data center construction, application development, application implementations, disaster recovery updates & legacy system retirement.

·      Business customers included PCS Commissions, PCS.com, PCS Marketing, Sprint Web Hosting, Information and Document Management, Corporate Security, Sprint Billing, Service Delivery and
PCS Wireless Web teams.

·      Managed projects and enterprise releases for PCS Customer billing - Convergence (Precedence 2K), PCS Supplier Accounts Payable (PeopleSoft), Infrastructure (firewalls and load balancing strategies), Remedy Trouble Ticket Management, Storage Management Systems, J2EE, WebLogic, Oracle (middle-ware) application development initiatives, and OS platform upgrades and installs.

Sprint Wholesale                                                                                                                                                                                                                                                   

·      Managed Wholesale Circuit Switched Outbound Product Portfolio, including ANI Screening Suppression, Customer Premise Equipment (CPE), Fraud Detection, and CIC/CSP based offerings.

·      Led market/regulatory research, business process improvement, requests for proposal, customer requirement development, life-cycle management, and business case production.

·      Provided implementation management of the CIP/CSP framework within the Sprint LDD Switch network.

·      Researched competitive offerings to provide marketing intelligence information for

·      Led Service Road-map Planning

INDUSTRY EXPERIENCE

Professional Services

Software Development

Automotive

Electric / Utilities

Finance

Insurance

Telephony

Pharmaceutical

EDUCATION & CERTIFICATIONS

Bachelor of Science Degree - Major: Public Relations

Central Missouri University -   Graduated May 1991

President of the University Program Council

PMP - Project Management Professional, PMI - May 2004 #189989  

CSSBB - Certified Six Sigma Black Belt Candidate – In Prgress

PgMP - Program Management Professional – PMI – In Progress

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