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Marco Novello

55 Danner Avenue  ·  Harrison, New York  ·  10511

(H) 914/381-1212  ·  (M) 917/539-1212  ·  (W) 203/276-1212

marco@gmail.com

Dynamic and seasoned project manager with the necessary skills, experience, and training to deliver results.

Summary of Qualifications

·         Extensive management experience, with specific focus as Project Manager for diverse industries, including: food and beverage, hospitality, financial services, ecommerce, retail, consumer packaged goods, manufacturing, telecommunications, media and professional services. 

·         Authority in project planning and control, strategic planning, process analysis, workflow, scheduling and planning, and results reporting/tracking.

·         Specialist at communicating, both verbally and in writing, to all levels of management and personnel. 

·         Experienced liaison among management, clients, vendors, and technical personnel.

·         Proven communicator, with outstanding presentation, critical analysis and problem solving skills

·         Veteran user of MS Project, Visio, MS Access, and the MS Office suite including Word, Excel, Powerpoint, and Publisher. 

·         Negotiator and mediator of contracts and agreements with employees, vendors, and clients alike.

Professional Experience

DOLCE SARDE

2006 - Present

President and Founder

Dolce Sarde imports fine wines from Italy to the United States, specializing in small, artisanal producers using little-known indigenous varietals.    

Selected Key Accomplishments

·          Created a startup business plan and secured necessary funding, licensing, and certifications. 

·          Negotiated supplier and vendor contracts, as well as professional services (warehousing, reporting, accounting, compliance, etc.).

·          Managed the on time, on budget, and in-compliance delivery of products, coordinating simultaneous shipments and deliveries between Italy and various locations in the U.S.

·          Identified and obtained several high profile event sponsorships, including:  Daytime Emmy Awards Nominations Ceremony, Lincoln Center Theater Season Opening Gala, and many others.

·          Created and delivered a key account strategy, including product placements (sales) at high profile accounts in New York City and the surrounding tri-state area. 

·          Analyzed results of marketing and promotion to discover more efficient ways to utilize resources. 

MONROE COLLEGE – KING GRADUATE SCHOOL

2008 - Present

Adjunct Professor – Marketing and Management

Develop and teach courses in the MBA program, including:

Project Management	Organizational Behavior and Management
Strategic Marketing	Negotiation and Conflict Management
International Marketing

LEGG MASON / CITIGROUP ASSET MANAGEMENT

2002 - 2006

Project Manager – Marketing and Sales Projects (12/2005 – 4/2006)

Completed implementation of key projects, and assisted the new project management team during the four month transition period following Legg Mason’s acquisition of Citigroup Asset Management (CAM).

Vice President, Program Manager – Marketing and Sales Technologies (7/2002 – 12/2005)

Coordinated between the Marketing, Sales and Technology teams, prioritizing development and support tasks to meet the rapidly changing needs of the CAM business.  Managed the interrelated, overlapping initiatives of a program consisting of three large large-scale initiatives and 10 – 25 concurrent projects.  This program comprised 15% of CAM’s 2004 – 2005 global technology initiative budget.

Selected Key Accomplishments (at Citigroup Asset Management)

·          Managed the relaunch of www.CitigroupAM.com, the corporate internet site, as well as the accompanying -- and more complex -- extranet and intranet sites serving the financial professional community. 

·          Managed the implementation of the Marketing Publishing Automation System (MPAS), including process renovation, legacy system integration, and the creation of print and website materials.  Improved availability of key print materials and electronic information by more than 7 weeks, while reducing resources by 25%. 

·         Managed a conversion and re-launch of two college savings product websites, www.brightstar.com and www.scholars.com, adding online account management and direct investment options.  Availability of these features quadrupled the number of registered accounts and increased assets under management by 120% within the first 60 days.

·         Led the launch of Total Access, a web-enabled account maintenance and reporting facility used by Institutional investors and Citigroup client support teams around the world.  This website was identified as one of the “Top 10 Websites in Institutional Asset Management” by Kasina in September 2003.

BARNES & NOBLE.COM

1999 –2001

Vice President, Web Development

Led the project management, development, implementation and support teams responsible for www.barnesandnoble.com, which was the 4th largest electronic retail/commerce site in the world at the time.  Managed multiple simultaneous projects, consistently delivering results in an atmosphere of dramatic business growth and intense media attention.  Established and leveraged enterprise project management processes, and recruited / retained high potential staff.

Selected Key Accomplishments

·         Guided the stabilization of core e-commerce technologies, helping to create a scalable applications architecture able to process the 300% increase in peak daily order volume and website traffic. 

·         Leveraged these same improvements in core technologies and application architecture to reduce customer order inquiry rates by more than two-thirds.

·         Streamlined processes, reduced rework and trimmed error rates in application development and support, cutting IT spending as a percentage of sales in half. 

·         Oversaw the implementation of customer relationship management (CRM) technologies and processes, which reduced customer service expense by more than 50%. 

·         Salvaged a $7 million investment in an enterprise data warehouse by assuming project leadership after the three-year development effort had failed.  Completed turn-around and initial deployment in ten weeks.  

·         Partnered with the SBU Leader to redesign and relaunch the corporate sales site, quadrupling divisional sales in a four-month period.

AVON PRODUCTS, INC.

1996 –1999

Senior Manager, Global Enabling Technology

Identified opportunities to leverage new technology to drive strategic business value across Avon’s worldwide business, focusing on the global product development life cycle.  Managed approved project rollouts.

COOPERS & LYBRAND CONSULTING

1993 –1996

Senior Consultant

Delivered guidance to a wide variety of clients, specializing on business process redesign, balanced scorecard, and enabling technologies.  Developed new business opportunities and managed proposal efforts.

Education

WHARTON SCHOOL OF BUSINESS at the UNIVERSITY OF PENNSYLVANIA

1993

·         Master of Business Administration, concentrating in Finance

SALEM STATE COLLEGE

1984

·         Bachelor of Science in Business Administration, concentrating in MIS (cum laude)

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