Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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May Miller
309 Worthington Ln
Warner Robins, GA 31001
maya@gmail.com
(478) 542-9876
OBJECTIVE
To continue improving my network infrastructure and management skills by pursuing opportunities that complement my life goals and skill set.
SKILLS SET
- Background installing, configuring and troubleshooting on the following Microsoft Windows operating systems:
-Windows NT 4.0 Workstation SP6a
-Windows NT 4.0 Server SP6a
-Windows 2000 SP4
-Windows XP Pro SP2
-Windows 2000 Server
-Windows 2003 SP1/R2 Server
-Windows Vista
-Windows 7 Enterprise
- Languages: XHTML, Java and ASP
- Programs: SMARTS InCharge, NetIQ AppManager, Microsoft Office Products, Dreamweaver, Fireworks, Adobe Acrobat, Illustrator, Photoshop, Softperfect Network Protocol Analyzer and a few other network analyzers
- Management of network hubs, switches and routers
- Administration of backup systems
- Knowledge of TCP/IP networks configuration and maintenance
- Understanding of LAN/WAN and mobile computing environments
- Administration of Microsoft Exchange software services
- Administration of Storage Area Networks
- Knowledge of remote desktop software including Dameware and Windows Remote Desktop
- Knowledge of ticket tracking software: Remedy
- General Network Monitoring
- Facilities Management Systems
- Microsoft SharePoint
- Website Optimization Tools: G Site Crawler, Google Web Master and Yahoo Site Explorer
- 5+ years experience with sound equipment used in TV production at my local church
EXPERIENCE
Computer Tech Support Analyst Lockheed Martin, Warner Robins, GA
April 2010 to Present
- Provide remote and walk-in support to users on standard Windows desktop applications, hardware and network connectivity
- Image computers with Windows SDC Clients, and install standard software on them for use on the network
- Add computers to the domain
- Install software needed by users to perform daily tasks
- Assist users with publishing their Common Access Card certificates to Windows using ActivClient software, as well as publishing them to the Global Address List in order to send and receive digitally signed and encrypted mail
- Provide support in setting up and configuring Outlook profiles (both local and webmail) for users
- Assist users with configuration of Symantec Antivirus and run scripts if needed in order to point the program to the correct parent server in order to pull the latest updates
- Clean up shared network drives and structure applications software and related software folders
- Function as member of Robins AFNET Support Element in regard to Monitoring Management, monitor network devices and respond to alerts accordingly (using SMARTS InCharge and NetIQ)
Technical Support Helpdesk Specialist Lockheed Martin, Warner Robins, GA
June 2009 to April 2010
- Provided remote and over the phone support to users on standard Windows desktop applications, hardware and network connectivity
- Created tickets to track our work, and if we were unable to fix it, sent it to the local helpdesk to troubleshoot further
- Assisted with administration of user accounts on Blackberry server
- Assisted with administration of user accounts in ARCNet
- Created and managed user accounts, computer accounts and groups for the domain
- Provided technical support for Exchange email users
- Provided technical support for local and network printers
- Provided technical support for Microsoft Office 2007
- Assisted users in installing basic software programs found on network drives
- Assisted users with publishing their Common Access Card certificates to Windows using ActivClient software, as well as publishing them to the Global Address List in order to send and receive digitally signed and encrypted mail
- Assisted users with Microsoft Office Communicator configuration and account information
- Assisted with troubleshooting steps for VPN connectivity issues
- Collaborated with other technicians on possible problem solutions, and assisted them with questions they may have
- Followed up on helpdesk tickets sent to local helpdesks when needed
IT Generalist Ingram Entities, Macon, GA
October 2008 to May 2009
- Maintained coding and deployment of websites (ingramentities.com, houstonlakeapts.com)
- Implemented web optimization techniques in order to increase hits on our corporate website
- Provided remote and walk-in support to users on standard Windows desktop applications, hardware and network connectivity
- Provided support for software installed on mobile phones
- Maintained and supported security camera systems (Pantel cameras, and Wavereader software)
- Supported facilities management systems (air conditioning, irrigation, lighting, phones, etc.)
- Set up and configured user profiles on the domain
- Supported and provided technical support for Exchange email users
- Maintained deployment and security of Microsoft SharePoint collaborative environment
- Program DirecTV receivers and remotes
- Maintained a list of our IT Inventory
- Provided technical support for local and network printers
- Upgraded and provided technical support for Microsoft Office 2007
- Provided support for applications such as BudgeTrac, Fixed Asset, Idatix QuickIndexer and iSynergy
- Maintained rate card in mail scale to reflect current postage
Website Administrator / Helpdesk Technician City of Macon, Macon, GA
December 2007 to October 2008
- Maintained coding and deployment of website (cityofmacon.net)
- Collaborated with the mayor, city council and city department heads on how their respective portions of the web site should look and function
- Provided remote and walk-in support to users on standard Windows desktop applications, hardware and network connectivity
Network Technician - Green Acres Baptist Church, Warner Robins, GA
June 2005 to December 2007
- Provided support to users on standard Windows desktop applications and technologies including MS Office, Outlook, Internet Explorer, Adobe Reader, etc., Printers
- Maintained coding and deployment of website (greenacresbc.com)
- Maintained antivirus system software on the network
- Tested and repaired network computers and servers
- Performed general maintenance and updates on Database Servers
Networking Internship - Southwest Research Institute, Warner Robins, GA
November 2006 to May 2007
- Provided maintenance and technical support for Southwest Research Institutes Local Area Network
- Assisted the SwRI network administrator in building Windows 2003 R2 Advanced Edition Servers, Windows 2003 R2 Web Edition Servers, and Windows 2003 R2 Standard Edition Servers for the Robins AFB A400/JRAMS AIS system
- Configured an AD Windows 2003 DC Servers for SwRIs DoD closed lab.
- Configured Windows XP Pro SP2 workstations for SwRIs DoD closed lab.
- Set up and configured roaming user profiles for a Windows 2003 AD domain.
- Installed and set up printers on print servers for the network
- Supported and provided technical support for SwRI Exchange email users
- Supported and provided technical support for Microsoft Office products
- Supported and provided technical support for McAfee VirusScan 8.0i Enterprise Edition
- Built an exchange server in SwRIs test lab.
CERTIFICATIONS
- CompTIA Security+ Certified Professional
- CompTIA Network+ Certified Professional
SECURITY CLEARANCE
- Secret
EDUCATION
Macon State College, Warner Robins, GA
Graduated with a Bachelor of Science in Information Technology, Spring Semester 2007.
Specific Training includes:
- Data Communications and Networks
- Data Communications Physical Media
- Data Communications Message Routing
- Data Communications Applications
- Web Server Administration
ACHIEVEMENTS
- Recipient of Coca-Cola Scholarship
- Recipient of Flint Energies Foundation Scholarship (3 years)
- Presidents List
- Member of Phi Theta Kappa (international honor society)
HOBBIES
- Golf, video games, basketball, spending time with friends and family
309 Worthington Ln
Warner Robins, GA 31001
maya@gmail.com
(478) 542-9876
OBJECTIVE
To continue improving my network infrastructure and management skills by pursuing opportunities that complement my life goals and skill set.
SKILLS SET
- Background installing, configuring and troubleshooting on the following Microsoft Windows operating systems:
-Windows NT 4.0 Workstation SP6a
-Windows NT 4.0 Server SP6a
-Windows 2000 SP4
-Windows XP Pro SP2
-Windows 2000 Server
-Windows 2003 SP1/R2 Server
-Windows Vista
-Windows 7 Enterprise
- Languages: XHTML, Java and ASP
- Programs: SMARTS InCharge, NetIQ AppManager, Microsoft Office Products, Dreamweaver, Fireworks, Adobe Acrobat, Illustrator, Photoshop, Softperfect Network Protocol Analyzer and a few other network analyzers
- Management of network hubs, switches and routers
- Administration of backup systems
- Knowledge of TCP/IP networks configuration and maintenance
- Understanding of LAN/WAN and mobile computing environments
- Administration of Microsoft Exchange software services
- Administration of Storage Area Networks
- Knowledge of remote desktop software including Dameware and Windows Remote Desktop
- Knowledge of ticket tracking software: Remedy
- General Network Monitoring
- Facilities Management Systems
- Microsoft SharePoint
- Website Optimization Tools: G Site Crawler, Google Web Master and Yahoo Site Explorer
- 5+ years experience with sound equipment used in TV production at my local church
EXPERIENCE
Computer Tech Support Analyst Lockheed Martin, Warner Robins, GA
April 2010 to Present
- Provide remote and walk-in support to users on standard Windows desktop applications, hardware and network connectivity
- Image computers with Windows SDC Clients, and install standard software on them for use on the network
- Add computers to the domain
- Install software needed by users to perform daily tasks
- Assist users with publishing their Common Access Card certificates to Windows using ActivClient software, as well as publishing them to the Global Address List in order to send and receive digitally signed and encrypted mail
- Provide support in setting up and configuring Outlook profiles (both local and webmail) for users
- Assist users with configuration of Symantec Antivirus and run scripts if needed in order to point the program to the correct parent server in order to pull the latest updates
- Clean up shared network drives and structure applications software and related software folders
- Function as member of Robins AFNET Support Element in regard to Monitoring Management, monitor network devices and respond to alerts accordingly (using SMARTS InCharge and NetIQ)
Technical Support Helpdesk Specialist Lockheed Martin, Warner Robins, GA
June 2009 to April 2010
- Provided remote and over the phone support to users on standard Windows desktop applications, hardware and network connectivity
- Created tickets to track our work, and if we were unable to fix it, sent it to the local helpdesk to troubleshoot further
- Assisted with administration of user accounts on Blackberry server
- Assisted with administration of user accounts in ARCNet
- Created and managed user accounts, computer accounts and groups for the domain
- Provided technical support for Exchange email users
- Provided technical support for local and network printers
- Provided technical support for Microsoft Office 2007
- Assisted users in installing basic software programs found on network drives
- Assisted users with publishing their Common Access Card certificates to Windows using ActivClient software, as well as publishing them to the Global Address List in order to send and receive digitally signed and encrypted mail
- Assisted users with Microsoft Office Communicator configuration and account information
- Assisted with troubleshooting steps for VPN connectivity issues
- Collaborated with other technicians on possible problem solutions, and assisted them with questions they may have
- Followed up on helpdesk tickets sent to local helpdesks when needed
IT Generalist Ingram Entities, Macon, GA
October 2008 to May 2009
- Maintained coding and deployment of websites (ingramentities.com, houstonlakeapts.com)
- Implemented web optimization techniques in order to increase hits on our corporate website
- Provided remote and walk-in support to users on standard Windows desktop applications, hardware and network connectivity
- Provided support for software installed on mobile phones
- Maintained and supported security camera systems (Pantel cameras, and Wavereader software)
- Supported facilities management systems (air conditioning, irrigation, lighting, phones, etc.)
- Set up and configured user profiles on the domain
- Supported and provided technical support for Exchange email users
- Maintained deployment and security of Microsoft SharePoint collaborative environment
- Program DirecTV receivers and remotes
- Maintained a list of our IT Inventory
- Provided technical support for local and network printers
- Upgraded and provided technical support for Microsoft Office 2007
- Provided support for applications such as BudgeTrac, Fixed Asset, Idatix QuickIndexer and iSynergy
- Maintained rate card in mail scale to reflect current postage
Website Administrator / Helpdesk Technician City of Macon, Macon, GA
December 2007 to October 2008
- Maintained coding and deployment of website (cityofmacon.net)
- Collaborated with the mayor, city council and city department heads on how their respective portions of the web site should look and function
- Provided remote and walk-in support to users on standard Windows desktop applications, hardware and network connectivity
Network Technician - Green Acres Baptist Church, Warner Robins, GA
June 2005 to December 2007
- Provided support to users on standard Windows desktop applications and technologies including MS Office, Outlook, Internet Explorer, Adobe Reader, etc., Printers
- Maintained coding and deployment of website (greenacresbc.com)
- Maintained antivirus system software on the network
- Tested and repaired network computers and servers
- Performed general maintenance and updates on Database Servers
Networking Internship - Southwest Research Institute, Warner Robins, GA
November 2006 to May 2007
- Provided maintenance and technical support for Southwest Research Institutes Local Area Network
- Assisted the SwRI network administrator in building Windows 2003 R2 Advanced Edition Servers, Windows 2003 R2 Web Edition Servers, and Windows 2003 R2 Standard Edition Servers for the Robins AFB A400/JRAMS AIS system
- Configured an AD Windows 2003 DC Servers for SwRIs DoD closed lab.
- Configured Windows XP Pro SP2 workstations for SwRIs DoD closed lab.
- Set up and configured roaming user profiles for a Windows 2003 AD domain.
- Installed and set up printers on print servers for the network
- Supported and provided technical support for SwRI Exchange email users
- Supported and provided technical support for Microsoft Office products
- Supported and provided technical support for McAfee VirusScan 8.0i Enterprise Edition
- Built an exchange server in SwRIs test lab.
CERTIFICATIONS
- CompTIA Security+ Certified Professional
- CompTIA Network+ Certified Professional
SECURITY CLEARANCE
- Secret
EDUCATION
Macon State College, Warner Robins, GA
Graduated with a Bachelor of Science in Information Technology, Spring Semester 2007.
Specific Training includes:
- Data Communications and Networks
- Data Communications Physical Media
- Data Communications Message Routing
- Data Communications Applications
- Web Server Administration
ACHIEVEMENTS
- Recipient of Coca-Cola Scholarship
- Recipient of Flint Energies Foundation Scholarship (3 years)
- Presidents List
- Member of Phi Theta Kappa (international honor society)
HOBBIES
- Golf, video games, basketball, spending time with friends and family
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