Network Voicemail Engineer Sample Resume Format in Word Free Download -->

Network Voicemail Engineer Sample Resume Format in Word Free Download

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Sofia Leckey
309 Highlander Dr.
Westerville Oh, 43001
301-803-3210 (cell)
sofia@gmail.com

Network Voice Engineer / Systems Programming                            

Experience


JP Morgan Chase/ Tek Systems                                                  11/2011- Present

Network Voicemail Engineer

  • Active personnel in the migrating voicemail services as part of a global deployment.
  • Provide expert technical oversight and guidance for systems migration and decommission optimal system performance, engineering, and integration support for voice processing technologies.
  • Support migration and planning for existing users from Avaya to the new Cisco Unity voicemail system.
  • Query and create global network reports using SAP business reports   
  • Interfacing with various project teams to help compile and disseminate site/mailbox information specifically related to voicemail systems and users.
  • Work with vendors throughout the global service. 
  • Create and maintain tracking/monitoring tools to ensure proper roll out of the project.
  • Deliver quality results in a dynamic environment.
  • Experience configuring and supporting Avaya PBX and voice mail systems and Avaya  message networking for an enterprise level company
  • Experience troubleshooting the TCP/IP protocol suite including IMAP, SMTP, and SMPP
  • Knowledge of enterprise call flow and voicemail troubleshooting
  • Experience with large scale engineering documents and directives.
  • Project management experience with migrations of various scheduled and unscheduled voice mail systems.
  • User level SQL and Database experience.
  • Solid understanding  of  VOIP and SIP protocols
  • Avaya PBX/voicemail and message networking experience.
  • CISCO Unity Connection experiences.
  • Decommissioning legacy voicemail architecture and associated hardware
  • Avaya voice messaging/PBX and Cisco Unity connections programming
  • Demonstrated ability to apply understanding of a broad range of technologies and telecommunications products to call processing applications and systems
  • Extensive experience with voice systems protocols including H.323 and Session Initiation Protocol (SIP)
  • Working knowledge of and hand-on experience with routers, switches, hubs, and client serve applications
  • Experience with call center productivity tools such as predictive dialers, quality assurance and recording, work force management, and interactive voice response
  • Experience with wide area network design, implementation and disaster recovery
  • Ability to exercise good judgment, including the ability to work independently, often without specific guidelines or supervision
  • Effective verbal, written and interpersonal communication skills
  • Telecommunications, engineering, mathematics or related discipline   
                            



National Indian Health Board                                           11/2010- 11/2011


Health Information Technologies Specialist


·      Serve as technical experts for the development, implementation, management, and support of systems and networks full range of IT specialties, from Systems Analysis with in the Tribal Health organization
o    Included responsibilities range from Customer Support to Information Security/ Networks/Wi-Fi technology to include application support.
·      As a Health IT specialist I plan and carry out complex assignments and develop new methods and approaches in a wide variety of IT specialties.
·       Evaluate new and enhanced approaches to delivering IT/EHR services; test and optimize the functionality of systems, networks, and data; and define technical requirements.
·       I have knowledge and understanding of IT principles, concepts, and methodology; systems testing and evaluation principles, procedures, and tools; Internet technologies; and/or emerging information technologies.
  • Ability to create as well as test and maintain program codes
  • Work with other programming staff to determine changes and enhancement in program code
  • Guide and support staff in resolving program, SQL Database and other IT issues
  • Resolve problems arising from the development of new software
  • Provide assistance to the other programmers whenever needed
  • Maintain continuous communication with internal staff to communicate developments in software
  • Keep in contact with clients to explain the intended use of new software features
  • Heavily used CRM (content relation management) Data base for reporting and data collection similar features to SAP OBI and SharePoint.
                                                                                     

University of Pittsburgh                                                  3/2007-10/2010                 


·      Combined experience as  IT specialist filling many roles ( Net Admin, Telecom, Net Eng, Network Security, Jr project management)
·       Interfaced/ installed and supported many technologies physical and virtual on a daily basis.
·      Proficient skills in UNIX programming, intermediate skills with C++.
·      Attached to Network security for Compliancy refresh of Networks
·      Aided in risk assessment as a Jr, project manager to entities with in the UPITT organization when relocating and or refreshing existing infrastructure.
·      Programmed Cisco Catalysts using Cisco works, IOS and Access point Using Wan Manager.
·       Performed risk management on UPITT Networks using netsniffers and spectral analyzing equipment.
·      Utilized and interfaced with Mysoft Database to perform audits and input regional data.
·      Strong understanding op compliancy, policy and related principles to have and support a proficient Web environment


 

 

TEK Systems                                                                                      7/2006-3/2007

 University of Pittsburgh CSSD (Computing Service Systems and Development)

WiFi Site Survey team lead

·      University of Pittsburgh CSSD (Computing Service Systems and Development)
·      WiFi Site Survey teams lead using Helium Site Survey 1.1and 1.2 software and Helium Wireless Recon cart to gather and maintain wireless data.
·       Also use up to four Cisco Systems wireless routers to propagate a wireless network environment inside the University of Pittsburgh’s buildings and structures.
·      Use of Air magnet to monitor and regulate the WiFi network, and to seek out rouge access points or unwanted network users.
·      Perform heat mapping using more Helium based products in various building to ensure the WiFi network is up and running.
·      Interfaced with the Cisco Wireless Control System for the 4400 series wireless LAN controller creating WIFI network mapping for future WIFI monitoring, management, security, statistics and plotting of the Cisco Air-Ant 5959 or Air-Ant 4941 onto the controllers.

Education                                                                        1/2004-5/2006

A.S., Information Sciences and Technology Networking

·      Penn State University, Dubois, PA

F.A.A Certified Airman Certificate Airframes and PowerPlant Technician

·      Baker’s School of Aeronautics, Nashville, TN

Military                                                                          Jan 1996-Jan 2001

United States Marine Corps

·      NCO Sergeant Honorably
·      Supervised a crew of 30 Marines; duties included Military Aviation maintenance on the UH-1N utility helicopter and the Ah-1W attack helicopter routine and non-routine maintenance.
·      Supervised, trained, counseled, inspected, and evaluated employees and their work daily.
·      Prepared, updated and completed maintenance forms and aircraft record logbooks using automated computer system and carbon paper form.
·      Annually implemented a LAN for our combined arms exercise operations to include: administrative rights, personnel authentications, and permissions to conduct and communicate remote operations from a dessert location. I have implemented a similar network operation while conducting armed forces exercises in Norway. 
·      Documented success as a multifaceted manager and leader, particularly during crisis situations with periods of high-tempo stress.




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