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Global Business Operations Project Manager Sample Resume Format in Word Free Download

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Gracy Barr
309 Brinker Avenue ◊ Ogden, UT 84001◊ (720) 324-9876
gracy@rocketmail.com

CORE COMPETENCIES
·          Executive Administration
·          Project Management
·          Kaizen Process Improvement
·          Reporting Analysis and Delivery
·          Operational Deployment/Management
·          Training Quality and Implementation
ACCOMPLISHMENTS
Ø  Helped develop new interviewing process resulting in a 400% efficiency increase
Ø  Developed new reporting platform resulting in a 23% decrease in attrition
Ø  Created a response library for business proposals resulting in a 150% increase in timing efficiency
Software and Office Competencies
Microsoft Office 2007 / Microsoft Project / Windows XP / Oracle / 65 wpm / 10 Key / Taleo / eWFM
  Advanced Excel Skills: Raw Data Dump, Pivot Tables, V & H Lookups, Chart Design, Macro writing
 
Professional Experience
Project Manager, Global Business Operations
Project Management of Global Operations
·          Managed several vastly diverse teams of up to 25 leaders and 1,800 associates in the customer service call center industry
·          Managed projects through Microsoft Project, Status Logs, Ramp Plans, Change Management Logs, Status Meetings, and Communication Deliverables
·          Accurately gauged project needs based on forecasted demands of seasonal fluctuations
New Sales Business Acquisition
·          Contributed to the response development for RFI (Request for Information)/RFP(Request for Proposal) business opportunities in a timely fashion
·          Created multiple content libraries for RFI/RFP responses
·          Collaboratively with executive team to submit new business proposals for future clients
Senior Reporting Analyst, Talent Acquisition and Human Capital
Built reporting infrastructure for a new business division within the company
·          Designed reports based on executive leadership business management needs
Data Acquisition Processing
·          Gathered reports from multiple systems and created software filters and functions using MS Excel macro design, pivot tables, and VBA creation to further filter data for chart readiness
Talent Acquisition Coordination
·          Experience in sourcing and screening applicants, interviewing and onboarding candidates, coaching, disciplining, and terminating employees
·          Helped develop employees through mentor programs, one on one’s, goal setting and uptraining
Training Quality and Process Improvement, Combined Experiences
·          Led a Kaizen Process Improvement Initiative for an entire division of the company
·          Worked closely with department leaders to determine areas of improvement and the development of solutions
·          Developed training programs for new business processes and surveyed training results for feedback
Telecommunications Operations, Combined Experiences
·          Familiar with LEC/ILEC and FCC Business Requirements while processing orders
·          Completed directory listing orders through FOC confirmation for all customers
·          Familiar with Switch and Transport Operational and Order Processing Systems
·          In depth experience using dynamic dispatching and routing techniques for new orders and system integrity with company technicians

Education
Weber State University, Ogden Utah, 2011
Business Administration Major, In Progress

Metropolitan State College of Denver, Denver Colorado, 2005


Work History Outline
Utah Schools for the Deaf and the Blind / Ogden, Utah                                                         2011
TeleTech Holdings Inc / Englewood, Colorado                                                               2007-2010
Metropolitan State College of Denver –/ Denver, Colorado                                                   2006
          Access Center for Disabilities

Time Warner Telecom / Englewood, Colorado                                                               2003-2005
Cyberscience Corporation / Denver, Colorado                                                                         2003
Thaddeus Stevens College of Technology / Lancaster, Pennsylvania                                     2002
Product Development Corporation / Denver, Colorado                                                          2001
AT&T Broadband / Englewood, Colorado                                                                        1997-2001





REFERENCES AVAILABLE UPON REQUEST








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