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Gracy Barr
309 Brinker Avenue ◊
Ogden, UT 84001◊ (720) 324-9876
gracy@rocketmail.com
CORE
COMPETENCIES
·
Executive Administration
·
Project Management
·
Kaizen Process Improvement
|
·
Reporting Analysis and Delivery
·
Operational Deployment/Management
·
Training Quality and Implementation
|
ACCOMPLISHMENTS
Ø Helped
develop new interviewing process resulting in a 400% efficiency increase
Ø Developed
new reporting platform resulting in a 23% decrease in attrition
Ø Created a
response library for business proposals resulting in a 150% increase in timing
efficiency
Software and
Office Competencies
Microsoft Office 2007 / Microsoft Project / Windows XP /
Oracle / 65 wpm / 10 Key / Taleo / eWFM
Advanced
Excel Skills: Raw Data Dump, Pivot Tables, V & H Lookups, Chart Design,
Macro writing
Professional
Experience
Project
Manager, Global Business Operations
Project
Management of Global Operations
·
Managed several vastly diverse teams of up
to 25 leaders and 1,800 associates in the customer service call center industry
·
Managed projects through Microsoft Project,
Status Logs, Ramp Plans, Change Management Logs, Status Meetings, and
Communication Deliverables
·
Accurately gauged project needs based on
forecasted demands of seasonal fluctuations
New Sales
Business Acquisition
·
Contributed to the response development for
RFI (Request for Information)/RFP(Request for Proposal) business opportunities
in a timely fashion
·
Created multiple content libraries for
RFI/RFP responses
·
Collaboratively with executive team to
submit new business proposals for future clients
Senior Reporting
Analyst, Talent Acquisition and Human Capital
Built
reporting infrastructure for a new business division within the company
·
Designed reports based on executive
leadership business management needs
Data
Acquisition Processing
·
Gathered reports from multiple systems and
created software filters and functions using MS Excel macro design, pivot tables, and VBA creation to further
filter data for chart readiness
Talent
Acquisition Coordination
·
Experience in sourcing and screening
applicants, interviewing and onboarding candidates, coaching, disciplining, and
terminating employees
·
Helped develop employees through mentor
programs, one on one’s, goal setting and uptraining
Training Quality
and Process Improvement, Combined Experiences
·
Led a Kaizen Process Improvement Initiative
for an entire division of the company
·
Worked closely with department leaders to
determine areas of improvement and the development of solutions
·
Developed training programs for new
business processes and surveyed training results for feedback
Telecommunications
Operations, Combined Experiences
·
Familiar with LEC/ILEC and FCC Business
Requirements while processing orders
·
Completed directory listing orders through
FOC confirmation for all customers
·
Familiar with Switch and Transport
Operational and Order Processing Systems
·
In depth experience using dynamic
dispatching and routing techniques for new orders and system integrity with
company technicians
Education
Weber State University, Ogden Utah,
2011
Business Administration Major, In Progress
Metropolitan State College of Denver, Denver
Colorado, 2005
Work
History Outline
Utah Schools for the Deaf and the
Blind / Ogden, Utah 2011
TeleTech Holdings Inc / Englewood,
Colorado 2007-2010
Metropolitan State College of Denver –/ Denver,
Colorado 2006
Access
Center for Disabilities
Time
Warner Telecom / Englewood, Colorado 2003-2005
Cyberscience Corporation / Denver, Colorado 2003
Thaddeus Stevens College of Technology /
Lancaster, Pennsylvania 2002
Product Development Corporation / Denver,
Colorado 2001
AT&T Broadband / Englewood, Colorado 1997-2001
REFERENCES AVAILABLE UPON REQUEST
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