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Maya Neill 309 Timberline Road │ Warwick, RI 02001
401.862.9876
│ maya@gmail.com
Procurement ¨ Operations ¨ Project Management ¨ Logistics ¨ Client Services
Business executive
with a strong combination of cross-functional experience. Successful in cost reduction and process
improvement. Strong analytical and
communication skills. Expertise in delivering workplace services that are
customer-focused and responsive, while maintaining organizational goals. Highly adaptable professional with a record
of spearheading projects that are complex, time sensitive, and budget conscious
with consistently strong results.
Results oriented. Effective at building and maintaining relationships. Full understanding of internal and external
customer requirements.
Core Competencies
Strategic Sourcing
Global Purchasing
Logistics
Business Analysis
Supply Chain
|
Project Management
Cost reduction
Right-sizing Specifications
Mergers & Acquisitions
Team based problem Solving
|
Contract Negotiations
Strategic Planning
Vendor Relations
Employee Hire & Development
Cost/Benefit Analysis
|
Professional
Experience
Program Management, Procurement, Planning, Analysis, Administration
Ø
Evaluation and
analysis of $32M domestic freight spend with anticipated savings of 10-20%
Ø
Completed all phases
of pre-operation startup on schedule and 10%
under budget.
Ø
Collaborated with CEO
and General Counsel to negotiate all company loans.
Ø
Administered a $30M
portfolio. Conducted review and analysis
of service companies that resulted in reduced contract cost as well as
negotiated KPI that improved processing
by 15% over previous contract.
Ø
Collaborate with IT
consultant to develop software that results in greater reporting accuracy, reduce time to produce reports and
improve report-generation options.
Ø
Purchased and
implemented software for overall operations by conducting a thorough needs
analysis;
Evaluate vendors, review proposals, negotiate services & contract
terms. Become on-site expert for the
software – developed program and process
for initial as well as on-going
training.
Ø
Reduced turnaround time for replies and resolutions 30% by judiciously resolving complaints and disputes, which also led to
higher satisfaction scores.
Ø
Lowered event costs 30% through
analysis of cost-per-attendee data and strong vendor negotiations.
Ø
Lowered printing costs 12% by analyzing
constituent lists and metrics to streamline marketing efforts for greatest ROI.
Ø
Partnered with VP of
Sales to analyze marketing and
sweepstakes programs to determine effectiveness and generate cost-to-sales
data. As a result, the company was able
to launch a cost-effective targeting marketing campaign.
Maya Neill Page
Two
Professional
Experience, continued
Operations,
Process & Procedures, Employee
Development, Training, Client Services
Ø Analyzed and
evaluated staffing needs for company with
primary focus on administration, sales and marketing.
Ø Wrote job descriptions for new positions as well as revised and updated
descriptions for existing positions.
Ø Created position
procedures based on job requirements and developed a manual for these jobs.
Ø Review resumes, conduct interviews & made hiring decisions or
recommendations resulting in fully
staffed offices.
Ø Developed succession planning, which resulted in reduction of hiring time and expenses.
Ø Developed training for direct-report supervisors to implement with their
staff that led to a 17% increase in
efficiency.
Ø Played a key role in a merger and
acquisition, including reviewing all policies and procedures of acquired
company and developing a comprehensive plan for integration/conversion.
Ø Analyzed formal and informal client feedback to implement customer
service training that resulted in improved
customer service, as measured by subsequent surveys.
Ø Slashed processing
lag time by 25% by analyzing and improving
procedures to streamline work flow, while also increasing accuracy with
financial transactions to nearly 100%.
Ø Worked with finance and collection departments to review all reports
that were then customized to meet specific company needs and thereby reduced month end reconciliation time from 7
days to 3 days.
Ø Decreased cancelled
sales and default loans and improved client
satisfaction by developing guidelines for processing customer service questions
and complaints.
Ø Developed company-wide credit practices and policies that clearly
defined how to assess a client’s credit worthiness, decreasing loan processing time and defaults.
Employment History
National Grid, Waltham, MA
2011 to Present
National Grid is international
electricity and gas company and one of the largest investor-owned energy
companies in the world. In
the US, National Grid distributes electricity to nearly five million customers
in Massachusetts, New Hampshire, New York and Rhode Island. It is also the largest distributor of natural
gas in the northeastern US, delivering gas to 3.4 million customers in New
York, Massachusetts, New Hampshire and Rhode Island.
Global Procurement Category Manager
Manage strategic sourcing projects both
domestic and global, reducing the total cost of ownership. Implement standardization when applicable to
improve order process. Identify sourcing
opportunities in conjunction with the Lines of Business and develop plan to
procure products. Profiling category characteristics, research supply markets
and suppliers and assess trends, opportunities and risks. Maintain good relationships and manage
critical suppliers to ensure continuity of product and leverage their resources
to achieve or exceed agreed execution and optimize received value. Implement performance based contracts
(Spend/Saving Tracker, KPI's, SLA's, Energy Savings, etc.) with key suppliers
to guarantee that products are delivered as agreed to in the contracts. Develop strong relationships with internal
stakeholders in order to facilitate and optimize the sourcing process.
Maya Neill Page
Three
Employment History, continued
Regency Vacation Company, Newport, RI 2003-2008;
2010-2011
Regency Vacation
Company provides sales and consulting services to corporate business clients,
homeowner associations, property development companies, and troubled businesses
in the hospitality industry.
Vice President, Administration and Operations
Played a key role in
establishing all facets of operations and administration for Start-up Company.
Evaluated extensive market research to determine office locations and
negotiated lease terms. Handled office
set-up - determine needs and design layout, procurement of all furniture and
equipment leases. High level of
involvement with legal department for broad range of issues. Administered the full range of human
resources functions, including determine staffing levels, write position
descriptions, hire, train and ongoing staff development.
Providence
College, Providence, RI 2008-2010
Private, four-year Catholic college. Undergraduate enrollment of 4,000;
more than 40,000 alumni with 15 active alumni chapters throughout the US.
Alumni Relations Administrator
Managed all facets of Alumni Relations office. Planned, implemented, and evaluated
approximately 100 events each year throughout the US. Determine venue location and negotiated
contracts for food & beverage, marketing, and travel. Reconciled financials post event. Developed
strong relationships with key University faculty and staff to promote positive
relationships.
Equivest
Finance, Inc., Newport, RI 1982-2003
Integrated timeshare services company.
Developed, marketed and sold vacation services and ownership interests
to consumers at 29 resort facilities in more than 17 resort destinations in the
Eastern US and Virgin Islands. Also developed office, retail, restaurant and
golf course space.
Vice President, Administration and Operations
Handled Administrative functions for all 12 sales
offices with responsibility for 140 employees.
Led all HR functions, including determine staffing levels, write
position descriptions, hire, train and ongoing staff development. High degree of interaction and planning with
Legal Department across many areas. Oversaw
Operations for all Sales offices - entailed multiple office moves, work flow
consolidation, analysis of procedures and develop standard processes,
procurement of all related items, and negotiation of leases.
Education
Roger Williams University, Bristol, RI
Bachelor of Science, Management, Minor in Economics
Community Service
Day One
Advocate for victims of sexual assault and domestic violence
Red Cross
Disaster Assessment Supervisor and Volunteer for Statewide Emergency
Services
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