Ops Center Program Analyst Sample Resume Format in Word Free Download -->

Ops Center Program Analyst Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Jack Hansen
Albany, Oregon 97001
541.971.1230 • jack@hotmail.com
Network Administration & Security Profile
Lead high-caliber system administration, technology upgrade, and security management efforts, developing strategies and solutions for complex enterprise infrastructures.
Accomplished systems and network administrator possessing a broad range of network, application, database, systems, and infrastructure analysis expertise. Solid history of success in assessing vulnerability and threats as well as developing, executing, and managing information security strategies, policies, and protocols. Adept at providing exceptional network and system performance, security, and availability to ensure operational continuity. Demonstrated excellence across all installation, administration, troubleshooting and repair, maintenance, upgrade, and migration activities. Technical expertise includes:
Certification:
CISSP, Project +, A+, Network+, CIW
Platforms:
XP/7 Windows Client OS, 2003/2008 R2 Windows Server, SBS,  Mac, Extensive Exchange Server knowledge, Blackberry Server, Windows Mobile, iPhone IOS, Android, Cisco, Good Enterprise.
Networking:
Active Directory, Group Policy, DNS, TCP/IP, DHCP, VPN, SSL, SMTP, WIFI, Microwave, Cellular GSM/CDMA, Firewall Admin, .  
Programming:
Visual Basic, VBScript, JavaScript, PowerShell, 
L, Batch Files, ASP, and some PHP.
RDBMS:
Oracle 11g, Hyperion, Microsoft SQL Server 2005/2008 R2, MySQL
Tools:
Symantec Security Suite, Symantec Spam Filter, Symantec Backup Exec, Microsoft Forefront, Ghost, AVG Network Edition, Acronis Product Line, Paragon Imaging, Malwarebytes, SNORT IDS, WireShark, Spiceworks, Rapid7, Metasploit, Websense, IBM Tivoli Storage Manager, Dreamweaver, InDesign, Photoshop, Fireworks
Security:
Vulnerability Assessment, Information Assurance, Enterprise / OS / Application Security, Risk / Threat Analysis, Incident Response & Management, Intrusion Detection, Penetration Testing, Firewall Administration, Security Patching, Certificate Management

Experience Highlights




State of Oregon Military Dept. Office of Emergency Management,  Salem, Oregon                   9/2011-Present
Ops Center Program Analyst
Primary role is maintaining the technology environment used in Oregon’s Emergency Coordination Center, which is Oregon’s situation room. Our server environment hosts some of Oregon’s most secure networks in the state including FBI, State Police, and military networks. My responsibility includes managing a highly secured DMZ for hosting classified web applications. Management of several multi-faceted software development projects with stake holders state wide, often with differing needs/views. Management of the phone system used when Oregon is fully activated in an emergency. Maintenance of 60 laptops. Satellite phone system. Microwave internet, wireless internet, 3/4G internet, and wide band wireless internet. Mobile trailer equipped with a Windows network. Maintain disaster recovery sites, which includes rapid deployment of replacement network infrastructure. Selected Contributions:

  • Currently rebuilding the internal office network environment, replacing a Linux based network with a current Windows based server environment. The new environment includes using virtual technology, clustering, Exchange email server, Intranet, Sharepoint, WSUS, DNS, DHCP, KVM over IP, VPN, and cell phones. In addition to replacing the network I will be providing training to the network staff to help them manage and maintain the network.
  • I’ve brought many of our project partners together to help solve challenges in our current project portfolio. For example in three different instances I’ve been able to get code from one agency to help another agency solve an application development challenge, which saved both time and money. The projects owners were previously unaware that they were using the same technology and duplicating efforts. I often work in a liaison capacity to solve problems or bring partners together to solve particularly difficult technology challenges, often designing one of a kind solutions.
  • Rebuilt the DMZ  hosting web applications after finding several wide open attack vectors. Then I successfully migrated several web servers hosting legacy code into a current a Windows server environment, which increased security of the applications and solved an issue that had been previously unsolvable.
  • Working with a state wide team to build a state of the art GIS system to include emergency information, weather, web cams, earth quake information, and critical infrastructure protection. In addition the software can do analysis and prediction of catastrophic events that could occur. The project incorporates ArcGIS Server using REST services, Flex API, and WebEOC, and a mobile application built for iPad.
  • Introduced new application development standards including the use of version control software, test/production systems, SCRUM development methodology.
State of Oregon Housing & Community Services, Salem, Oregon                                               9/2008 – 9/2011
Information Systems Specialist 5
Held responsibility for Windows server administration supporting an average of 200 users, as well as Tier 2 Help Desk support for onsite and remote users; manage user access, account creation / maintenance, permissions, and orientation of new employees to security standards and policies. Provided technical support for desktop, network performance, backup/restore on both Exchange and file servers, and remote connectivity; conduct comprehensive system / hardware testing to diagnose problems and develop corrective action plans. Evaluate performance and prepare strategies for optimization. Perform full range of maintenance, including design, configuration, installation, patching, upgrade, restoration, testing, repair, and launch. Selected Contributions:

§  Migrated our Windows 2003 domain controllers, primary and backup DC to Server 2008 R2. As part of this project I also replaced our internal DNS servers. I was responsible for the resolving the firewall, DNS issues, as well as troubleshooting on the fly to resolve a few services that went down. This was a substantial upgrade carried out all at once that didn’t cause any network downtime and was performed without any overtime.  As a separate phase of the project I will be creating redundant fail over DHCP servers on both domain controllers. The new 2008 Servers are running on VMware VSphere ESXI 3.5. I’m currently decommissioning the old servers.

§  Migrated Microsoft Exchange 2003 Server to 2007, repairing damaged database, tripling mailbox capacity, enabling future expansion, and building redundancy with a second mail server; vastly improved enterprise email system reliability and completed effort without any downtime.
§  Launched Good Technology Enterprise Server, enabling encrypted email messaging and compatibility with Windows Mobile, iPhone OS, and Android; configured and launched Blackberry server and Smartphones.
§  Led migration of all public-facing DNS to State Data Center, as well as resolved long-standing issues with host records based upon an exhaustive review of agency-wide DNS structure.
§  Provide proactive virus detection / removal and as-needed incident investigation and handling.
§  Recently developed a Windows 7 and Office 2010 workstation image and successfully deployed 15 PCs; performed extensive troubleshooting and debugging of legacy Visual Basic applications.
§  Develop and author comprehensive infrastructure documentation, user policies, and standard operating procedures (SOP); play key role on Policy Procedure Review Committee responsible for reviewing / updating outdated policies and identifying necessity for new policies.
§  Authored Telecommuting Policy and defined all facets of mobile device use and remote access.
§  Serve as Oregon Housing & Community Services representative on the Oregon State Information Security Council, comprised of agency CIOs and senior representatives; develop long-range security strategies and share best-practice tactics for aligning with state standards.
§  Earned recognition for substantially improving customer service and issue resolution standards.
The Portable Office, Albany, Oregon                                                                                      8/2001 – 9/2008
General Manager & Senior IT Consultant
Developed and launched technology-focused product and service business, directing operations and providing a broad array of sales and service to clients, including development, installation, and maintenance of PCs, notebooks, wireless/wired networks, wireless/wired web cams, and notebook accessories. In addition we also provided contracted network administration. Recruited, trained, and managed team of 4, providing mentoring and performance management. Selected Accomplishments:
§  Grew business to $1.2M in annual revenue and thousands of customers, acquiring 100-150 new customers per month; cultivated $50-80K in individual monthly sales.
§  Developed and launched e-commerce Website in JavaScript and HTML, utilizing Dreamweaver, InDesign, Photoshop, and Fireworks for visual design.
§  Drove outstanding client satisfaction and acquired extensive referrals, rapidly growing business.
§  Served as Network Administrator for Windows 2003 Server with XP Pro clients.

Education & Credentials




Bachelor of Science in Information Technology – Security Emphasis, Expected October, 2012
Western Governor’s University, Online
Associate of Applied Science in Web Design & Administration, 2003
Pioneer Pacific College, Wilsonville, Oregon
Graduated with Honors – 3.74 GPA
Coursework toward Associate of Applied Science in Networking Technology
Pioneer Pacific College, Wilsonville, Oregon
Completed all but one course
Professional Certification
−     Certified Information Systems Security Professional (CISSP), ISC2
−     CompTIA A+, Network+, & Project +
−     Cyber Terrorism Defense Institute – Certified in Incident handling and response
−     Certified Internet Web (CIW) Professional
Professional Development
−     SANS – Malware in the Enterprise, 2 day training
−     Microsoft - Forensics for Windows 7
−     SANS - Risk and Threat Management
−     Cyber Terrorism Defense Institute - Incident Handling & Response, 2 day training
−     ODOT and Gartner - Data Cost Reduction Workshop
−     Luke Center - Cascade Program for Emerging Leaders


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