Operations Technical Support Supervisor Sample Resume Format in Word Free Download -->

Operations Technical Support Supervisor Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Teresa  Sullivan
14 Circle Drive
Mauldin, SC 29001
           
864-414-9876                                                                                        teresa@hotmail.com     
 


INTRODUCTION

Over 13 years experience in Information Technology with an emphasis in the Retail sector.  Focused on the administration, technical support and service request delivery for Enterprise Collaboration Tools and Cloud services including all Google Apps Premier components.  Current areas of focus are developing innovative approaches to emerging industry trends and new solution features in relation to Enterprise Collaboration Tools and assisting with hands-on technical assessments of new cloud based tools.

SOFT SKILLS

  • Expert troubleshooter and collaborator
  • Outstanding communicator
  • Highly organized
  • Experienced and highly successful project management
  • Strong understanding of the "business of IT"
  • Strategic and Tactical planner


WORK EXPERIENCE DETAIL

BI-LO, LLC, Mauldin, SC                                                                                  2010 - Present          
Enterprise Collaboration Tools - Lead

Primary Responsibilities:
  • Day-to-day support and administration for all cloud solutions including Google Apps premier, ITIL tools, intranets, and Attask project management
  • Liaison between Business and Infrastructure teams in requirements definition and analysis
  • Function as point-of-reference for enterprise tool support
  • Manage the processes of administration, troubleshooting, documenting, implementing and maintaining new collaboration sites and applications
  • Create and foster an environment to proactively increase collaboration tool usage among teammates
  • Train and document Google Apps capabilities, features, and processes/policies
  • Current Tools:
    • Remedy Problem, Change and Asset Management
    • Attask Portfolio Management Solution
    • Google Apps Premier - including all Google cloud based components
    • Collage, Web forms, and Lotus Web content manager
    • Lotus Notes and other legacy solutions

Recent Personal Accomplishments:
  • Organized and assisted in successful migration of 6000+ users to Google Apps
  • Training of all corporate and retail users  on Google Apps go live
  • Planning and migration using new Google Collaboration tools for legacy applications, collections and document repositories
  • Administration and planning work flow for new Portfolio Management Solution

BI-LO, LLC, Mauldin, SC                                                                                              2005 - 2010    
Operations Technical Support Supervisor      

Responsibilities:
  • Implemented, evaluated, negotiated, administered and provided support of all AR system-based applications.  Responsible for all service management decisions in correlation to IT and other departments within the company.
  • Functioned as an internal consultant providing technical guidance, training, development strategies, and networking solutions which increased the usefulness and effectiveness of the Problem, Change, and Asset Management Software investment.  Worked with subject matter experts to model information into a format suitable for inclusion and maintained all data structure within the Remedy application.
  • Responsible for all applications, technical processes, or tools used by Data Center associates to maintain operability.

Personal accomplishments:
  • Designed and implemented new tracking system for Consumer Relations department for customer complaints and tracking in relation to bonus card issues
  • Numerous improvements to work flow processes using the AR system application for Information Management and Operations Support Retail Helpdesk
  • Designed and implemented service tracking system for Human Resources department



BI-LO, LLC, Mauldin, SC                                                                                               1998 - 2005   
Telecommunications Analyst

Responsibilities:
  • Managed all telecom related issues for corporate users and 300+ stores
  • Managed all corporate cell phone / pager accounts
  • Processed / audited all telecom related invoices and prepared IT and store telecom budgets
               

ADDITIONAL TRAINING
  • Crystal Reports XI
  • BMC Remedy Asset Management 7.x: Administering, BMC Remedy Asset Management 7.x: Using, BMC Remedy IT Service Management 7.x: Application Administering Essentials
  • ITIL / ITSM Awareness, ITIL / ITSM Extended Awareness, ITIL Foundation Course
  • Attask Administrator, Attask Project Management, Attask Reporting Essentials


EDUCATION
University of South Carolina, B.S. in Biological Sciences - 1997


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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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