Night Supervisor Sample Resume Format in Word Free Download

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Lilly Gray

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309 Cypress Creek DR, 302

Hyattsville, MD 20001

Cellular (202) 210 - 1230

Lilly@gmail.com

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Summary

Dedicated self-starter who enjoys managing projects from conception to completion.  Excellent follow-up skills.  Experienced in dealing with people on all levels.  Possess strong leadership and successful team building capabilities and excellent technical, communication, presentation, and customer service skills.  Resourceful problem solver with proven ability to bring quick resolution to challenging situations as well as build lasting relationships at all levels.

• Research/Writing                                                      • Program Management/Development

• Presentations                                                             • Strong Analytical Skills

• Team Building                                                            • Management/Leadership

• Interviewing/Counseling                                         • Business Administration

• Public Relations                                                        

Areas of Expertise

• Mediation and problem solving skills.
• Competent using software including:  Windows, Word, Word Perfect, PowerPoint, Excel, E-mail, the Internet, Lexis Nexus, West Law, and SPSS
• Effective management, technical, and supervisory skills.
• Demonstrated ability to meet the needs of patrons, dependable, hard working, reliable, and punctual.
• Recognized for long hours, commitment to customers, attention to detail, professionalism, and follow-up.
• Use clear, concise communication skills in conjunction with organizational skills to perform daily duties.
• Work well as a team member or independently.
• Resourceful, energetic, competent, multi-task and results-oriented.
• Public speaking and presentation experience.

Professional Experience

Republic Airways, Indianapolis, IN

Flight Attendant/Customer Service/Union Shop Steward, 2006 - Present

Ensure that first-aid kits as well as all other emergency equipments are onboard and in working order.  Make sure the passenger cabin is in order, adequately stocked with food, and beverages.  Greet passengers as they board the aircraft, tell them where to store coats, carry-on items, and monitor FAA carryon limits.  Instruct all passengers before the plane takes off in the use of emergency equipment, check to see that seat belts are fastened, seat backs are in upright positions, and all carry-on items are properly stowed.   During the flight, helping passengers in the event of an emergency.  Distribute food and beverage items, help small children, elderly or disabled persons, and any others needing assistance.  Prior to landing, take inventory of alcoholic beverages, and moneys collected. 

·         Enforce the collective bargaining agreement by identifying violations, investigating complaints, and meeting with management to solve problems or file grievances.

·         Investigate and address workplace harassment and other conflicts in the workplace.

·         Identify future collective bargaining agreement proposals.

·         Listen to members' concerns while maintaining confidentiality.

·         Empower members to help themselves by providing them with information and support.

·         Provide information on programs available to members through the union and employer, such as Workers’ Compensation, Long-Term Disability, FMLA, and Employee & Family Assistance Plans.

·         Answer questions about collective bargaining agreement.

·         Inform members, both face-to-face and in meetings, of issues and actions affecting them in the union and community.

·         Familiarity with workplace, members, and welcome and orient new employees.

·         Update other elected union leaders of issues and developments in the workplace.

·         Mobilize members to take part in proposals gathering, collective-bargaining support activities, internal union meetings and elections, and other union campaigns.

·         Support the membership in providing relevant changes in work and personal data to union Membership Records.

U.S. Equal Employment Opportunity Commission, Office of Federal Operations, Washington, DC

Law Clerk, 2006 - 2006

Reviewed cases appealed to the Commission from various agencies' and administrative law judges' decisions on EEO laws and wrote appellate decisions on behalf of the Commission. Wrote decisions addressing procedural issues as well as merits of allegations of discrimination. Prepared legal memoranda on various EEO issues.  Screened case files and participated in various training activities. Assisted with monitoring compliance with agency decisions.

Hyatt Hotels & Resorts, Fairfax, VA

Night Auditor / Night Supervisor, 2006 - 2006

Closed and balanced all room accounts and vouchers; ran Trial Balance Reports; investigated and analyzed out-of-balance situations; printed and distributed various computer audit reports; completed required revenue and expense reports; audited cash drawers, credit card receipts, direct bills and other incoming payments.  Supervised night auditor agents, engineering, security personnel, night cleaners, and front desk operations.  Prepared and distributed night manager's reports.  Performed no show and cancellation billings.  Facilities management.

Dauphin County Public Defender's Office, Juvenile Justice Division, Harrisburg, PA

Law Clerk, 2005 - 2006

Researched and wrote legal memoranda and briefs on various criminal law issues as well as assisted with Dauphin County Domestic Relations Court.  Handled several appeals to the Pennsylvania Court of Appeals.  Conducted Intake and witness Interviews.  Represented clients in detention and adjudication hearings, dispositions and placement reviews.

Dickinson College, Office of Diversity Initiatives, Carlisle, PA

Graduate Student Intern, 2005 - 2005

Chief coordinator/chief of staff of diversity assistants and volunteers.  Developed various diversity programs, coordinated, and hosted diversity book clubs.  Trained and supervised all diversity volunteers, assistants, and office staff.  Investigated violations of the school's diversity policies and recommended appropriate disciplinary actions.  Editor for Diversity in Demand, a diversity magazine published by the Office of Diversity Initiatives.  Created office manuals, pamphlets, and other office publications.  Coordinated and solicited funding from various departments for all major diversity programs.

Pennsylvania Legal Aid, the Community Justice, Harrisburg, PA

Law Clerk, 2004 - 2004

Conducted intake interviews; researched legal claims; drafted memoranda and briefs; responded to client's inquires.  Worked on issues involving welfare, homelessness, indigence and various legal claims.  Performed legal research and writing to revise the county's childcare regulations.  Researched and drafted policy papers dealing with welfare, homelessness, indigence and various legal issues.

·         Conducted legal research and writing to revise the training manuals for the local police department to help them deal with disputes involving civil complaints where the police are involved.

Stanley Associates, Inc, Alexandria, VA

Administrative Assistant/Project Manager at the Library of Congress, 2001 - 2003

Created and maintained reports and records, such as recommendations for solution of administrative problems, applications, reports, and administrative orders. Prepared and reviewed agenda materials, and maintained various databases.  Translated administrative and operating procedures and policies.  Maintained and arranged files for easy retrieval, storage or reproduced records, documents and reports, assisted with planning meetings and/or conferences.  

·         Created new or revised existing methods by analyzing operating practices and procedures. 

·         Assigned, reviewed, tracked, and prepared correspondence assignments.

·         Improved workflow and simplify reporting procedures.

·         Evaluated employees' performance and created a supportive working relationship.

·         Set goals and objectives and delegated responsibilities.

·         Provided assistance and support to staff and created a climate for motivation.

·         Resolved issues.

·         Liaison between the company and Library of Congress officials.

United Airlines, Chicago, IL

Customer Service/Assistant Customer Service Trainer, 1999 - 2001

Followed and enforced security and hazardous material regulations to ensure the safety and integrity of customers, company property, and other facilities.  Provided information, reservations and ticketing services to customers at Company ticket and gate counters.  Completed daily reports and record as required for efficient aircraft and facility operations.  Provided for the safety of customers, guests and employees and other persons any time they are on or in company property or aircraft; or within the airport operations area.  Provided assistance to passengers in need.  Complied with all airlines operating and safety procedures and policies.  Remained current with company and industry procedures and improved job skills through constant review of company and other publications, as well as participation in self-study and classroom training programs.  Reported cargo and passenger boarding on flights.  Met company and social standards of dress and conduct at all times while representing the company.  Performed additional functions which may be assigned.

Completed and perform specially trained functions, such as Ground Security Coordinator, ticketing help desk agent, and any other positions suggested by immediate supervisor.

·         Mentored new customer service employees

Department of the Army, Schofield Barracks, HI; Fort Bliss, TX

Administrative Specialist, 1995 - 1999

Secretary to the Battalion Commander and Executive Officer; secretary to the Commander of the Sergeant Major's Academy, Fort Bliss, TX.  Supervised the administrative office.  Handled promotions, reassignment and awards.  Developed and maintained Battalion Operating Procedures.  Translated and implemented administrative and operating procedures and policies.  Assigned, reviewed, tracked, and prepared correspondence assignments.  Maintained various databases.  Read and responded to correspondence.  Maintained and arranged files for easy retrieval, storage or reproduced records, documents and reports.  Created new or revised existing methods by analyzing operating practices and procedures.

Education / Certifications

Juris Doctor, JD, 2006

The Pennsylvania State University - The Dickinson School of Law, Carlisle, PA

PILF Fellow (2005) - awarded certification for over 40 hours of service in public interest.

Nominee for the PMF Fellowship.

Activities: First Year SBA Representative.

Frederick Douglas Moot Court Team Participant.

President of Amnesty International (2004).

President of Outlaw (2004).

Student Representative on the LRAP Committee.

Student Representative on the Faculty Diversity Committee (2003 - 2006).

Black Law Student Association Correspondence Secretary/Community Service Rep.

Newsletter/Historian for the Mid-Atlantic Black Law Student Association (2003-2004).

M.A., Public Administration, 2011

The Pennsylvania State University, the School of Public Affairs, Harrisburg, PA

Activities:  Chair of the Graduate Student Judiciary Committee

B.A., Political Science, Minor: Business Administration, 2003

Howard University, Washington, DC

GPA: 3.44, Major GPA: 4.0

Honors: Dean's List

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