NOC Technician Sample Resume Format in Word Free Download

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Sofia Carlson 309 S. Cathay Ct. Aurora, Colorado 80001 303-369-9876 Sofia@yahoo.com	Objective
	“Scott’s organizational abilities, leadership skills, as well as team behavior built what in my experience is the best telecom service and operations center that I have seen in my 25 years of experience.”  Larry Hupman, Telseon IP Services Director of Customer Solutions and Business Operations Support Systems TECHNICAL PROFILE: A seasoned Technical Operations Manager, with over twelve years of extensive knowledge of Data Communications.  I place a strong focus on technical and network management supporting WAN, LAN and MAN environments, including electronic monitoring and alarming of these systems. I am experienced in all facets of data communications: verifying system designs, staging and configuring equipment, installation of hardware equipment.  As well as evaluating, designing, and creating documentation that enforces network standards. Without a unified team, business cannot excel, I am team oriented and offer a high level of service.
	Work Experience
	NOC Technician 12/2011 – Present Dish Networks §  Monitor Dish Network Internal nationwide internal network. Work with various circuit providers to manage outages and planned maintenances. Maintained Microsoft server disk space. Monitored numerous scheduled server jobs to ensure completion and troubleshot when they failed or stalled. NOC Shift Supervisor 9/2006 – 11/2011  WildBlue Communications, Greenwood Village, Colorado §  Supervision of tier 2.5 and tier 3 assignments. Handled management escalations of outages. Ticket correlation and disposition. Employee schedules and timesheet approval. Coordinated maintenance windows and bridges. Create reports, training documents, Methods and Procedures and Interface Agreements with other departments and vendors.
	Network Operations Technician III 9/2004 - 9/2006  WildBlue Communications, Greenwood Village, Colorado §  Monitor a nationwide Internet Service Provider over satellite network. Identify and write processes and procedures used in daily operations and troubleshooting. Perform daily network health checks of the backbone network. Shift lead technician for all aspects of the network and customer support escalation point.
	Store Director 9/2002 - 9/2004  Hollywood Video, Aurora, Colorado §  Retail Operations: Ensured store had the personnel and the merchandise to operate on a daily basis. Managed employee schedules and store budgets to maintain profitability. Store cash flow increased steadily during the last 2 months. §  Loss Prevention and Cash Management: Accountable for all transactions involving cash and inventory. Trained employees in the proper cash handling procedures. Decreased store inventory loss due to better inventory control.
	MANAGER OF NETWORK SOLUTIONS 7/2000 - 6/2002  Telseon IP Services, Englewood, CO §  Network Management: Responsible for all technical support and service functions for a switched network. Including electronic monitoring and alarming while providing technical troubleshooting for internal and customer networks. §  Operations Management: Accountable for developing and implementing administrative policies and procedures that supported the daily functions that would establish and maintain operations. Tracked expenditures and assisted in planning and development of budgets. §  Direct Management: Interview, hire, train and supervise a Network Operations Center (NOC) staff of fifteen, in a 24X7X365 environment. Established and maintained interdepartmental communication as well as acting as a liaison between vendors and provisioning carriers. §  Accomplishments: Tasked to build and support a Network Operations Center from ground zero. Scheduled, staffed, and designed a functional room layout to support a switched network. Tested and performed problem isolation and resolution while maintaining accurate documentation.
	NETWORK OPERATIONS SHIFT SUPERVISOR 8/1999 - 7/2000  First World Communications, Englewood, CO §  Network Management: Responsible for all technical troubleshooting for WAN/LAN networks.  Maintained network reliability by coordinating error notification and utilization reporting by using network software (Net Cool, HP Openview), email, and voice bridges during critical outages. §  Employee Training: Designed and implemented training for co-workers on ONYX trouble ticket system. §  Accomplishments: Developed a web interface, providing a single point of entry, using Microsoft FrontPage, to correlate circuit, address and contact information into a single application.
	NATIONAL OPERATIONS CENTER MANAGER                            8/1998 - 8/1999  Convergent Communications, Englewood, CO §  Network Management: Responsible for all technical support and service functions for a LAN/WAN network. Including electronic monitoring and alarming through Cabletron Spectrum providing technical troubleshooting for internal and customer networks.  §  Operations Management: Accountable for developing and implementing administrative policies and procedures that supported the daily functions that would establish and maintain operations. Tracked expenditures and assisted in planning and development of budgets. §  Direct Management: Supervision over a National Operations Center (NOC); staff of thirteen, in a 24X7X365 environment. Established and maintained interdepartmental communication as well as acting as a liaison between vendors and provisioning carriers. §   Client Relations: Presented comprehensive demonstrations of the National Operations Center for the sales department and potential clients. Provided excellent presentations on how the NOC would support potential client networks. §  Customer Service: Provided Network Health reports to customers to ensure that Service Level Agreements standards were met. Developed, directed, and monitored comprehensive customer documentation pertaining to individualized networks.
	FIELD SERVICE MANAGER                                                           11/1996 - 7/1998  Internet Communications, Greenwood Village, CO §  Field Service Management: Scheduled and dispatched local and remote Field Engineers, regarding field installation, maintenance and repair of computer hardware networks. §  Customer Service: Provided excellent service to companies through attentive follow-up.  Established and maintained an excellent rapport by dispatching Field Engineers according to Service Level Agreements to ensure that the contracted response times were met. §  Inventory Control: Responsible for monitoring and efficiently controlling inventory by improving accuracy and streamlining contract requirements. Performed in-depth analysis of spare equipment warehouse levels and continuously monitored and reviewed inventory of materials and supplies, and utilization efficiently in order to minimize inventory costs. §  Operations Management: Accountable for developing and implementing administrative policies and procedures that supported the daily functions that would establish and maintain operations. Tracked expenditures and assisted in planning and development of budgets. §  Accomplishments: Extremely customer oriented, established and maintained client relations through The Customer Visit Program; I researched and developed for quality and preventative maintenance.
	SENIOR SYSTEMS TECHNICAL ENGINEER 6/1991 - 11/1996  Internet Communications, Greenwood Village, CO §  Technical Support: First Level support for Field Engineers during an install, in addition to fielding customer calls and isolating network issues. Researched and identified problems with customer service and/or networks, and implemented creative problem-solving techniques to resolve issues. Provided excellent customer service by effectively responding to; inquiries, suggestions, and/or concerns. §  Database Development: Created and utilized database files for customer information. This included the scheduling of installations, costs, contact log, and system specifications. §  Communications Liaison: Liaison between Field Engineers, various vendors, and customers. Scheduled and discussed technical aspects of hardware installs, engineering, and service contracts. §  Hardware Engineer: Supplied accurate configurations, verified system designs, and staged equipment for hardware installations. When dispatched to the customer location, I was responsible for installing, repairing, and maintaining hardware networks.
	NETWORK SUPERVISOR/ENGINEER 6/1990 - 6/1991  Internet Communications, Greenwood Village, CO §  Network Management: Responsible for all technical troubleshooting for WAN/LAN networks. Maintained network reliability by coordinating error notification and utilization reporting by using network software, email, and voice bridges during critical outages. §  Direct Management: Supervision over a National Operations Center (NOC) staff of thirteen, in a 24X7X365 environment. Established and maintained interdepartmental communication as well as acting as a liaison between vendors and provisioning carriers.
	AVIATION ELECTRONICS & ANTI-SUBMARINE WARFARE TECH 6/1984 - 6/1990  United States Navy, San Diego, CA §  Aviation Electronics: Performed troubleshooting and repair tasks not covered in standard service manuals; attended training programs in troubleshooting and repair of specialized equipment. §  Warfare Technician: Maintained and repaired aviation antisubmarine warfare sensor equipment and associated integrated systems, including those relating to  magnetic anomaly detection, underwater detection, acoustic analysis, electronic support measures, computer/data processing, data display, data link, and electromechanical recorders; operated and maintains associated test equipment. §  Secret Clearance: Issued to facilitate with daily and weekly codes for encrypted communications equipment. §  Crew Leader: Supervised six to ten persons on a shift; maintained a technical library and inventory records; inspected, tested, and maintained aircraft transmission devices and associated antennas. §  Airman Apprentice: Assisted in the maintenance of aircraft and associated aeronautical equipment and in the maintenance of aircraft support equipment; serviced and cleaned aircraft; assisted in aircraft handling; and performed other apprenticeship duties required in the operation of naval aviation activities afloat and ashore. §  Quality Assurance: Naval Aviation Quality Assurance Administration, Fleet Aviation Specialized Operational Training Group.
	Education
	2005 – present Metropolitan State College of Denver, Colorado  2003 - 2005  Community College of Aurora, Aurora , Colorado §  Associates degree in Business Management
	2001  Building Cisco Multi-Switched Networks, Denver, CO
	2001  ONI OPTXNET Design, San Jose, CA
	1996  3COM 3Wizard Certification, Denver, CO
	1996  Tellabs 53X Digital Cross Connect System, Denver, CO
	1996  Motorola MP Routers, Denver, CO
	1996  3COM WAN Technologies, Denver, CO
	1996  3COM Introduction to Internetworking, Denver, CO
	1996  3COM LAN Technologies, Denver, CO
	1991  Codex 65XX, Denver, CO
	1989  Naval Aviation Quality Assurance Administration, San Diego, CA
	1982  Moore High School, Moore, Oklahoma

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