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Elina Daniel

309 Hunters Glen Fayetteville, Ga. 30001 (H)6788171230 (Cell)4049099876

elina@ZekeMcDanieljr.com  

NOC TECHNICIAN

Professional Profile

Extremely flexible, degreed professional with over 13 years Telecommunications experience in the areas of Network Operations/Support, Customer Service and Sales. Analytical, with strong verbal an written skills and the ability to quickly learn new technologies.

Summary of Experience and Abilities

Telecommunications Network Support, in a Call Center Environment

Customer Service, in a Call Center Environment
Basic Experience with Microsoft Word, Excel 

PROFESSIONAL EXPERIENCE

SPRINTNEXTEL-Atlanta, Ga.                                                 1/1998-3/2007
Network Control Technician II

Provided support to Sprint CDMA and Nextel IDEN networks at the DS1 level and below. Worked from electronic trouble tickets; Used troubleshooting techniques to isolate trouble; performed remote testing using REACT remote testing system; opened trouble tickets, managed repair process with local telephone companies (LECs, CLECS) nationally. Escalated to appropriate management at LEC; handled inbound calls (from company technicians); made outbound calls to customer, providing status until network access outage was restored. (Oct05-Mar07)

Network Operations Specialist II, SprintNextel, Atlanta, Ga.
Provided support to the Sprint wireline network-private line, frame relay, i.p. and managed router nationally at the DS1 level and below. Worked from electronic trouble tickets. Used troubleshooting techniques to isolate trouble; performed remote testing using REACT remote testing system; opened trouble tickets, managed repair process with local telephone companies (LECS, CLECS) nationally. Escalated to appropriate management at LEC; handled inbound calls from other company technicians and performed remote testing with them; made outbound calls to customer, providing status until network access outage was restored. Promoted from Network Operations Specialist I. (Dec'99-Oct'05)

National Accounts Customer Support Representative, SprintNextel, Atlanta, Ga.

Handled inbound calls from business customers reporting trouble on Private Line, Frame Relay, Managed Router, -P, Switched Toll Free, Dedicated Toll Free services. Worked in busy call center environment; Opened electronic trouble tickets and managed repair process by working with and escalating on internal repair organizations. Provided hourly status calls to customers. (July98-Dec99).  

Education and Training

BACHELOR OF ARTS, West Georgia College, Carrollton, Ga

.

Basic Telephony,  Sprint University of Excellence Course

Data Communications Essentials, Sprint U of E Course

PLSC Fundamentals, Sprint U of E Course

DS1/DS3 Theory, Sprint U of E Course 

Sprint Technologies Access Guide, Sprint U of E Course

Comm Quest, Sprint U of E Course

Comptia “Essentials” A+ cert course completed, New Horizons Computer Learning Center (2007)
Comptia “ IT Technician” A+ cert course completed, New Horizons Computer Learning Center (2007)

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Elina Daniel

NOC TECHNICIAN

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RECENT EMPLOYMENT HISTORY

Donnelly Communications, Atlanta, Ga.-Customer Service Rep-April 2010-Pres: 

Clayton County Public Schools, Jonesboro, Ga.-Substitute Teacher-Oct.2008-May 2011;

Spherion, Atlanta, Ga.-Account Representative-June2008-Aug2008;

SprintNextel Corp., Atlanta,Ga.-Network Control Tech II, Network Operations Specialist II, Network Oper Specialist I, National Accts. Customer Support Rep.-July'98-Mar'2007;

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