SUmmary
- Knowledgeable efficiency expert with unparalleled
success streamlining and automating multiple documentation systems and
processes saving significant time and money for $19B national Internet and
phone services provider
- Resourceful business reporting analyst utilizing a
variety of data collection methods and conducting detailed data and
statistical analysis for enterprise planning, budgeting, and forecasting
- Seasoned technical writer with 15 years of experience developing
all types of documentation including executive level summary reports, work
procedures, IT systems analysis, and user manuals
- Skilled project manager with track record of on-time,
on-budget completions for various IT-related and ad hoc senior management projects
- Dedicated team player building productive relationships
with management decision makers, cross-functional work groups, and team
members facilitating effective business planning and operations
Experience
- Hand-picked by senior
vice president to fill key role developing forecasting and analysis for
fastest growing company sector with 22% growth annually
- Designed numerous
ad hoc reports for senior management significantly contributing to
accurate planning and budgeting toward achievement of annual corporate
goals
- Conducted in-depth
data analysis including use of various data collection methods and tools
efficiently identifying, processing, and analyzing raw information for
effective report creation and presentation to senior management
- Independently
developed process for tracking and reporting exhaustion of IPv4 address
space critical to preparation for IPv6 rollout
- Designed
subscriber growth and budgetary planning forecasting model for $10MM
commercial and residential Internet circuit division
- Refined system and
methodology for weekly report generation utilizing VBA in Excel successfully
reducing report production time by 80% from 20 hours manually to four
hours completely automated
- Completed thorough
task analysis streamlining repetitive reporting duties resulting in 60%
time savings, quickly becoming resident efficiency expert
- Evaluated complex
and interconnected data extracting most pertinent and useful information,
designing high-end reports with visual aspects such as graphs, charts, and
pictures
- Drafted
and distributed over 20 detailed informational and instructional documents
notably improving overall efficiency across work group of six team members
- Managed Multiple
Internet Service Provider (MISP) project confirming compliance with
government requirements by compiling and summarizing circuit utilization
data showing other providers use company circuits
- Independently
mapped entire circuit network with over one million subscribers nationwide
creating and presenting unified multi-layered Visio document to senior
management – complex process completed in just two hours
- Worked
closely with large cross-functional team on five-region multimillion
dollar optical rings deployment achieving significant cost savings and maintaining
network traffic exclusively within company-owned hardware
- Developed
detailed cost-benefit analysis thoroughly reviewing all aspects of planned
Windows 95 migration to Windows 98, presenting information to senior
management
- Supervised up to
two IT professionals supporting comprehensive systems and end user needs
for nationwide commercial and residential broadband services division
- Implemented
leading edge disc imaging technology fully automating previously manual
software installation achieving over 90% savings in process time from four
hours to 20 minutes
- Authored
several desktop/laptop updates and detailed user manuals on various
software and hardware personally conducting thorough task analysis
ensuring easily understandable technical instructions for end users
- Provided
exceptional IT support for up to 30 desktops, 275 laptops, 5 servers and
over 300 end users ensuring minimal downtime, rapidly advancing to systems
administrator within first 18 months at company
- Systematically
reviewed all hardware and software ensuring Y2K compliance, presenting
results to upper management
- Researched and implemented first IT inventory control
system tracking data on more than 250 laptops and all software licensing –
process completed on-time and on-budget
- Oversaw
implementation of JD Edwards OneWorld Enterprise Resource Planning (ERP)
system completing project on-time with no issues
Education
Technical Skills
- Operating
Systems: Windows 3.11, 95/98/ME/NT/2000/Vista/7
- Hardware:
IBM, Hewlett Packard, Digital,
Toshiba, Dell laptops; Compaq and Gateway desktops; Compaq servers
- Software: Microsoft Word, Excel (advanced), PowerPoint, Outlook,
Access, Visio; SQL
- Languages: Visual Basic for Applications (VBA)
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