- Provided value to small business
owners by demonstrating an understanding of my enterprise business
knowledge and helping small business owners meet their objective by
installing new systems integrations with integration of workflow of
existing business process.
- Performed wide range of support from
client computing systems to networking of systems and email integration.
IT Administrator
III / Security Coordinator
- Primary responsibilities
around coordinating and implemented government screening
servers/workstations for DOD vendors/clients and implemented government screening database
functionality to 5 regional sites.
- Designed, deployed and
managed high performance engineering workstations to include ongoing
support needs of the production environment.
- Coordinated secure systems in secret
labs with DOD configuration and anti-virus up dates for all non-network
system.
- Designed a data archiving system to protect
medical and dental customers confidential information.
- Professional trainer of IT services to small
business and non-profit organizations in the area of Internet, E-mail,
database design and general computer operation.
- Managed, supervised, supported and administered
local area network (Windows NT, 2000) for Los Angeles and Orange county
office.
- Design and implemented a client services
process in alignment with ITIL to meet the steady increase of service
requests. Reduced response time from 1 hour to 30 minutes.
- Supervised staff in support of
client services and in support of system rollouts and upgrades of software
applications, PCs, printers and other peripherals.
- Designed technical solutions
for complex hardware and software issues related to local area networks
and local workstations.
Network Administrator
- Managed and supported Novell and Windows NT
network of financial staff, assisting with network access, printing, and
tax/ application software operation.
- Performed and monitored daily Arc Serve 6.0 network tape backups.
- Designed an electronic library for Tax Accounting
and research
- Introduced and trained firm’s staff in use of
personal computing and financial software, significantly increasing staff
operational efficiency.
- Provided timely and effective technical pre/post
sales services to INACOM clients Fox TV/
sports & Milbank, Tweed, Hadley & McCloy
Law firm and Home Saving Bank etc. Involving hardware and software
service, set-up, configuration and support.
- Administered network of more than 100
workstations, spanning multiple locations.
- Performed maintenance of personal computers and
peripheral equipment, identifying problems and providing appropriate
solutions. Supported various platforms, DOS/Windows and Apple computers in
a network environment include administration, software installation, data
backup and restores.
- Coordinate technical resources necessary to
complete hardware/software installation and upgrades.
- Worked directly with customers assisting in sales,
resolving problems and ensuring maintenance of productive customer
relations.
- Provided
technical support, training for customers, resolved customer problems on
product line that ensured customer satisfaction, pre-sales presentations
for high-volume distributors and customers that increased and maintained
sales.
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