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NETWORK AND SYSTEM ADMINISTRATOR
PROFILE
Office
Manager
Aspen Watson Page 2
Office
Manager
Georgia
Sheriff’s Association Stockbridge,
GA
1997-2007
IT Manager 2003-2007
Fundraising
Supervisor 1997-2003
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ASPEN WATSON
309 Riverbrook Lane McDonough , GA 30001
H (678) 432-9876 aspen.watson@charter.net C (678) 591-9876
NETWORK AND SYSTEM ADMINISTRATOR
Leading Peers by
Example
PROFILE
Highly motivated, results-oriented,
certified Engineer with a passion for technology that translates to process and
efficiency improvements, including the introduction of new technologies,
problem solving, and overall successful information technology (IT)
operations. A highly energized,
effective, and persuasive communicator who is driven to achieve goals. Hands-on, focused, with a high level of
practical, experiential knowledge.
Technically
savvy and a quick study in emerging technology, able to quickly assess and
utilize the appropriate response to meet the specific needs of the business
requirement at hand. Ready, willing, and able to function in any role necessary
to ensure project success and on-time project delivery.
- Confident,
positive, and detail-oriented professional who successfully works
independently, yet is always a welcome addition to any team. Flexible and versatile, able to
multi-task and switch easily between systems and software. Dedicated team member who brings a positive
attitude to every task, and looks beyond surface problems to not only resolve
them but to ensure future success.
·
A turnkey solution provider who consistently earns the confidence
of both customers and staff through the delivery of superior support before,
during, and after the project has been completed.
CORE
COMPETENCIES
Information
Technology (IT) Support • Network Installation/Support • Windows Support • Spreadsheets • Project Management • Active Directory • M/S Exchange • Cal
Security • Audits
• DB Modeling • SQL Queries for DB • Communication •
Customer
Relationship Management • Web Page Creation
Pivot Reporting • Mailroom • 10-Key (13,000 / Hour)
TECHNOLOGY
Software: Oracle 10g, Raisers Edge, SmartMailer,
QuickBooks, Microsoft Office, PitneyBowes PB First
Server: Windows 2000, 2003, XP, 7, Vista
Operating
Systems: Windows, UNIX
Language: C++
PROFESSIONAL
EXPERIENCE
Watson’s HVAC Services,
Incorporated McDonough, GA 2009-Present
Office
Manager
Ensure smooth
operation of all office functions, including payroll, invoicing and billing,
receivables, scheduling, financial report preparation, and customer service.
Aspen Watson Page 2
Turner Construction Company Atlanta,
GA
2008-2009
Technology
Services Coordinator
Delivered comprehensive service and support for IT needs for
more than 200 employees and five to eight jobsites on a daily basis. Set up network systems for new jobsite
trailers with LAN, DSL or T1, VPN, switches, routers, and hubs. Ensured consistent operation by
troubleshooting hardware and installing, updating, and troubleshooting
software.
·
Provided efficient and effective troubleshooting by restoring lost
and damaged files, resolving Blackberry and cell phone issues, and performing
maintenance on printers and computers.
·
Saved company $6,000 per year by negotiating contracts with
telecom providers for new jobsites, and purchasing all IT hardware, software,
and cell phones.
·
Responsible for the administration of MS Outlook 2003/2207
mailboxes and public folders
·
Performed backups on main server, jobsite servers, and laptops, and
repaired hardware failures.
·
Created and wrote IT training manual, and trained jobsite
administrators in IT procedures.
·
Installed and supported Active Directory for numerous users.
·
Respond to employee
technology isuues and requests via remote tickets
·
Setup and supported personal computers and printers.
·
Monitored cell phone account for 200 employees.
·
Mapped network printers and shared drives.
Watson’s HVAC Services,
Incorporated McDonough, GA 2008-2009
Office
Manager
Handled all office operations while completing college
degree in Information Technology.
Georgia
Sheriff’s Association Stockbridge,
GA
1997-2007
IT Manager 2003-2007
Assumed full responsibility for computers, printers, and
network system throughout organization while managing Fundraising
Department. Set up, installed,
configured, and maintained workstations, computers, and printers. Installed, networked, and upgraded software,
and supported LAN on Windows 2003.
Maintained security of network and users.
·
Maintained CPUs in operating order and performed regular
backups.
·
Supported and planned capacity of SQL Server Database.
·
Analyzed, compared, and reported data.
·
Wrote policy and procedure manuals.
Fundraising
Supervisor 1997-2003
Led nine annual appeals generating $200,000 to $400,000
each and planned and organized 60-75 special events per year while managing
Fundraising Department personnel and operations. Created queries in database to facilitate fundraising
appeals. Trained employees in procedures
and software use, and designed and created statistical and analysis
reports.
·
Promoted to
Supervisor within three years of start of employment as Accounts Payable /
Receivable staff member and Fundraising Clerk.
EDUCATION
Associate of Applied Science, Information Technology Clayton
State University
PROFESSIONAL RECOGNITION
Multiple “Great Job” Service Awards –
Georgia Sheriffs’ Association
Service pins for 5 and 10 years of service
– Georgia
Best Department Award for Service and
Friendliness – Turner Construction Company
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