Network and Hardware Specialist Sample Resume Format in Word Free Download

640Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download

Brenna Schuler

Objective

To obtain a full time information technology position that allows me to utilize my skills and knowledge obtained from my 20+ years working in computer support, information technology consulting and product support fields.

Employment History

09/2011-Current	Blue Mountain Health Services (Viva USA Contractor)	Lehighton, Pa.
Network Support
Perform desktop support duties. Create standardized image for new computers. Replace old computers with new and troubleshoot Windows 7 compatibility issues. Create computer migration procedures. Complete various projects including integration of thin clients, setting up wireless at remote locations, and server migrations.

12/2009-09/2011	Bethlehem Computer Services	Bethlehem, Pa.
Computer Repair/Service
Remove malware, spyware and viruses. Repair operating system errors, software errors and hardware issues.  Computer networking setup and repair. Perform out of warranty repairs and assist with in-warranty repairs. Reinstall operating systems and software. Create and maintain company website, backup and web server.
6/2009-12/2009	Just Born Candies (Teksystems Contractor)	Bethlehem, Pa.
SCCM Packager/Help desk
Performed all Help desk and Desktop computer support duties for entire company. Created Microsoft SCCM (System Center Configuration Manager) installation packages and advertisements to roll out updates and new programs company wide. Created Dell standardized images. Created upgrade program and procedures to allow pc upgrades with minimal impact on business operations. Created PC back up and reloading program and procedures. Created software and hardware auditing reports. Rolled out 200+ new computers, migrating all data and programs while also performing all helpdesk functions for entire company.
08/2006-02/2009	Mack Trucks Inc. (Teksystems Contractor)	Allentown, Pa.
Desk side support
Performed fill in duties for local desk side support and helpdesk for the Macungie production plant. All other times, I was stationed at Mack Trucks World Headquarters to perform desk side support duties. Fixed all client side software, O.S., and LAN issues. Re-imaged computers.  I was Dell Certified and performed hardware diagnoses, and provided desktop, laptop and printer hardware repair.  Provided general computer, software, LAN, and printer support. Provided computer migration support and performed computer standardization migrations at the Canada, Virginia, and Pennsylvania Volvo locations. Created ticket tracking database program for building maintenance department.
03/2006-08/2006	Sanofi-Pastuer Aventis (Pomeroy Contractor)	Swiftwater, Pa.
Helpdesk/Project work
Performed various functions at Sanofi-Pastuer’s US headquarters as part of the Saw (Sanofi-Aventis Workstation)  Migration performing Helpdesk and Computer migration duties. Performed pc  migrations using Ghost and Altiris. Troubleshooted issues with hardware, encryption and settings for exchange, etc. Also performed all SAW related Active Directory duties - set users up in new groups, computers into new OUs, password changes and resets. After SAW project, I then worked an FDA project requiring 23 computers to be re-imaged, configured, tested and sent to doctors offices across the U.S.
11/2005-03/2006	Various Consulting Firms	Pa.
Various I.T. Duties
Performed various duties at various locations. I was involved in setting up a commercial  web server, website, and office lan/wan network/domain. Configured routers, DNS server, setup apache/php server and created content.  I had also performed several short term helpdesk assignments.
04/2004-11/2005	CarParts Technologies	Allentown, Pa.
Product Support - Network and Hardware specialist.
Supported client workstations, servers, network, internet and database issues for the Vast point of sale system for 5000+ locations via phone, internet, and modem. Setup networking, router port forwarding and resolved general network and communication issues for pos locations and back offices. Troubleshooted hardware failures, software failures, viruses and malware issues. Fixed access database corruption and SQL server issues. Fixed operating system issues, Microsoft Data Access Component issues, and driver issues. General operating system issues and networking/modem problems. Used PcAnywhere and Dameware to transfer files and assist in troubleshooting. Reloaded servers and workstations before deployment and setup workstations and printers. Assisted in creation of  Norton ghost images and tape backup setup and retrieval. Corrected MSAccess and SQL database errors and corruption.
08/2002-04/2004	United Trust Bank/PNC Bank	Bridgewater, Nj
Helpdesk/Desk Side Support
Performed various helpdesk, network maintenance, desktop and desk side support and content building duties for Windows 2000 based network at United Trust Bank’s headquarters location. Image new machines to standardized load. Reset Passwords, setup new user accounts, setup Exchange mail accounts and general active directory duties. Setup, rolled out and and controlled updates and patches via Microsoft Software Update System and GFI Languard. Created login scripts and companies Intranet for each department. Maintained e-mail virus/spam scanner. Troubleshooted software, network, server, hardware, and printer problems via phone and in-person. Re-imaged pc’s and  consulted with outside vendors when required. Supported all Microsoft products, Bisys’s Encore suite, TIMS, and Hp’s Reflections. Actively involved in assisting PNC Bank’s I.T. department in it’s acquisition of United Trust Bank and it’s I.T. assets. Laid off due to bank acquisition by PNC Bank.
10/2001-08/2002	Various Consulting Firms	Pa.
Various I.T. Duties
Performed various duties at various sites. Computer consultant involved in migrating client workstations to standardized Windows 2000 computer systems. Provided technical level one and level two Help desk and Desktop support at various locations. Also, setup and deployed wireless lan network for warehouse complex and updated and added functions including online cataloging to companies Intranet.
12/1998-06/2001	Journal Of Commerce	Phillipsburg, Nj.
Help Desk /Team Manager/Desk Side Support
Build, repair, replace, setup and maintain desktop units, servers and network connections for NY and NJ locations. Phone support for 100+ remote users and 2 office locations/Desk Side support for 200+ users. Software support for Windows 2000, NT, Win9X, and 3.1, as well as Novell Groupwise and most business software packages. Administrate NT and Novell Servers. Reload and reclaim old NT servers. Designed, created, built and maintained Telemagic database phone system for billing and sales departments. Created procedures and maintained daily backups of  NT servers and maintained network security and firewall. Helped create, design, and perform office move of New York World Trade Center office to Newark, New Jersey. Headed companies North American Y2K deployment team and performed training duties for new employees and new software products for the region. Laid off due to Phillipsburg office relocation  to Newark Nj.
01/1997-12/1998	Unisys (Tekmark Contractor)	Bluebell, Pa.
Computer Migration Specialist
Computer consultant involved in migrating client workstations to standardized computer systems in many various U.S. locations. Setup and maintained Novell servers connected to location’s corporate lan. Copy clients old data onto new pc via server. Also added and configured corporate applications as needed.  Deconstruct, construct, and fix, client's old hardware. Troubleshoot and help desk new pc's OS and software. DOS, Windows NT 4.0, 3.11, and 95 used. Supported  Microsoft office, Rumba, Sap, Sps, and Netscape applications. Also provided technical level one and two Help desk and desktop support while stationed at those locations. Norton Ghost used extensively.
03/1996-01/1997	Enter.Net (Internet Service Provider)	Allentown, Pa.
Technical Support
Technical support for Win95, NT 4.0, NT 3.0, Win 3.x, Mac OS. Set up and configure computers to access the internet. Install Dial Up Networking, Remote Access Services and other Networking protocols as needed. Also configured TCP/IP, DNS and WIN settings. Configure Winsock's and PPP’s when required. Extract .dll’s from CABS; Troubleshoot connections, lines, network configuration, hardware and software. Flash update of hardware. Install and configure modems (all brands & models). Repair of used computers (all brands) and create web pages, content, and graphics for Web sites.
Prior-03/1996	Various Technical Consulting Agencies	Pa.
Prior to my employment at Enter.net, I worked for various consulting organizations at several companies with duties ranging from tcp/ip configuration to pc setup (unpack and setup).

References

References available upon request.

Education

Freedom High School

Bethlehem, Pa

Graduated 1989

Diploma

Knowledge Base

Operating Systems Supported:

Windows 7,Vista, XP, 2000, NT 4.0, Windows Me, Windows 9x, Windows 3.x. Dos, Apple OS X. Windows Server 2008, 2003, 2000 and NT.

Software Supported:

Adobe Acrobat, Illustrator, Pagemaker, Photoshop

Attachmate Crosstalk

Autoplay Media Studio 4.0-6.0

Crystal Decisions’ Crystal Reports (Training course certificate achieved)

Globalscape's CuteFTP

HP Jetdirect, Reflections

Interact's Saleslogix

Macromedia Dreamweaver, Flash

Microsoft Office, Outlook, Project

Northeast Business Services's Goldmine Database 4.0 (network) (Training course certificate achieved)

Norton Anti-Virus, Ghost

Powerquest's Boot Magic, Drive Magic, Partition Magic

Symantec's PcAnywhere, Winfax Pro (network)

Telemagic Enterprise 3.5c (network) (Training course certificate achieved)

Trend Micro's Antivirus suite including Server Protect and Firewall

VMware Virtual Workstation/Server

Hardware Supported:

 Installation and configuration of Routers, Switches, Hubs, Sound Cards, Video Cards, Memory, CD, CDR, CDRW, DVD & DVDR Drives, Floppy Drives, Hard Drives, Modems, Printers, Zip Drives, Scanners, Jetdirect hubs, and Network Cards. Flash bios upgrades and hardware driver upgrades.

Wireless Devices Supported:

Palm, Pocket PC, IPhone, and Blackberry Organizers

Server and Network Related:

Windows Server 2008, 2003, 2000, NT setup and maintenance. Active Directory user management, creation and support. SCCM, SMS, DHCP Server setup. Outlook server configuration and maintenance. IIS and Multi-modem Remote Access Services setup and maintenance including web content. HP Jetdirect setup and configuration. TCP/IP and Windows Networking configuration. Windows 2000 Admin Tools and Telnet. Trend Micro Officescan 3.0, Server Protect 5.0, Scan Mail 3.0, Firewall installation, deployment and management. GFI Languard and Microsoft Software Update System setup and deployment. NT 4.0 server installation, setup, and administration. NT 4.0 domain management. Novell Groupwise and Netware administration. Novell user creation and configuration. 

Programming:

HTML, D

L, ASP, Flash, Java Script, Java, MSAccess, light usage of Visual Basic, and Visual Basic Scripting.  Windows scripting, MSDOS batchfile creation, Installshield and Powerdeploy installers. GFI Languard scripting and Vmware workstation testing.

Database related:

Access database structure, repair, and queries. SQL server setup, support, and queries. Microsoft Data Access Components repair and configuration.

Help Desk Related:

Creation and use of Helpdesk Best Practices (SLA, SOP, etc), PHD Help desk, Siebel helpdesk, Heat Helpdesk, Remedy Helpdesk, Service IT Help Desk, Symantec PCAnywhere, Dameware mini-remote, MS SCCM, remote desktop/remote assistance and Software Update System.

Internet Related:

Apache setup, IIS Setup, Macromedia Dreamweaver.

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