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Kayla Harp
309 W 3rd St Apt 1*kayla@yahoo.com*Little Rock, AR 72001*(501)663-9876
Summary of Qualifications Possess extensive experience with installation/provisioning of long-haul circuits, ADSL lines, troubleshooting and testing of same. Fluent in French, Spanish and English. Proven leadership skills as a teacher/trainer, supervisor, team-leader and well-organized planner. Capable of working independently to achieve high level of production or as a cooperative team member.
Capabilities include:
●Provision of ADSL subscribers in DSLAM, ATM switches and network routers
●Install, splice, terminate and test copper and fiber optic cables.
●Operate trenchers, pneumatic drills, jackhammers, CO monitors, FOTDRs, TDRs, Fluke and other VOMs, and megohmeters.
●Create spreadsheets to calculate refunds, and project management spreadsheets.
●Perform site surveys establish engineering completion timelines; define tasks, materials, man-hours, etc.
●Speak, read, write, and understand (fluently) Spanish and French. Examples of translation work available.
●Troubleshoot/test long-haul circuits, ADSL lines, test equipment, computers, printers, copiers, etc.
●Install computers, configure routers, modems, test set savvy (React 2001, Fluke, etc)
●Facilitate international and domestic shipping and tracking.
●Design and write COBOL programs. Design, implement & test system analyses, troubleshoot same.
●Produce drawings/sketches of outside and inside plant cable schemes and projects.
●Perform internetworking and subnetting of LAN, WAN, MAN configurations, assignments, etc
●Implement and interpret cable construction drawings, change management, implementation and coordination of outside cable plant projects, etc.
Work Experience Highlights
Bilingual Disability Outreach Advocate
●Assist (Spanish and English) disabled consumers via community outreach, training, advocacy, networking, development, training programs, employability skills, independent living transition assistance and other services. Translate brochures, documents, web pages, correspondence, etc., where required. MS Word, Excel
Customer Service
●Assist customers with shipping and copying needs, as well as all other services such as laminations, passport photos, troubleshooting of equipment, problem resolution and make adjustments when needed. Adobe Photoshop
●Answer incoming calls from wireless customers and provide information. ●Resolve disputes and trouble tickets, issue credits, open & resolve problem resolution files when needed.
Network Analysis
●Provision ADSL subscribers in DSLAM, ATM switches and network routers.
● Cisco DSLAM training certificate and Cisco IGX MSSC training certificate.
● Resolve trouble tickets for DSL subscribers. Utilize HP ViewRunner.
●Coordinate testing with C/O, test centers and Internet customer service help desk.
●Assist field personnel with test and turn-up of circuits, coordination of assignments, etc.
●Interface with DSLAM and ATM engineering, vendor personnel, DBAs.
●Note and correct discrepancies ensure problem resolution; build out entire PVC path from subscriber to ISP.
●Actively supervise systems, circuits (frame relay, SVC, PVC) and services dedicated to SITA-NOVA nodes for exclusive customer SABRE, Inc.
●Facilitate testing and troubleshooting (English & French) of outages on the SABRE, Inc. network.
●Conduct supervision, reporting and monitoring of worldwide networks.
● Maintain databases, communicate(French/English/Spanish) with management and customers regarding outage restoration updates and problem resolution.
Installation & Maintenance
●Complete testing and acceptance of local access and long-haul circuits with LEC (Bell) technicians and customers, including end-to-end circuit testing, coordination of circuit design and other changes identified during installation testing.
●Document test results and obtained customer acceptance of circuit installation completion.
●Maintain existing customer circuits, accept customer trouble calls and work with customer and LEC technicians to identify and solve problems.
●Utilize systems for accessing the Nortel DMS 250 switches, Alcatel (1630,1631)DCS, Titan 5500 DCS, React 2001 test set, for remote circuit provisioning, cross-connect completion, test and turn-up of new circuits or processing of disconnect orders.
●Identify, report and/or resolve complex billing disputes, system billing problems, network and/or carrier customer outages and problems.
●Open trouble tickets, responded to customer and inter-company inquiries, gather documentation, interface with credit, marketing and management personnel.
●Create customized Excel spreadsheets to calculate re-rate proposals for the corporate billing adjustment committee).
●Utilize AS400, Word and Excel for Windows, the Facilities and Engineering system, and the National(SMS) Toll-free database.
Employment History
Community Outreach Advocate Mainstream, Little Rock, AR
Customer Service Associate FedEx Office, Little Rock, AR
Customer Service AT&T Mobility, Little Rock, AR
Network Analyst ALLTEL, Little Rock, AR and SITA/Equant,Tulsa,OK
I&M Technician/CSR MCI WorldCom Tulsa,OK
Education
Bachelor of Arts: Education, Spanish and French-Northeastern State University, Tahlequah, OK. 3.0/4.0..Dean’s List, President’s Honor Roll
Associate of Science: Electronic Systems Technology-Community College of the Air Force, Maxwell AFB, AL
Certificate of Achievement-Computer Programming(Business programmer option): Tulsa Community College Tulsa, OK
Cisco Networking Academy- Arkansas State University(Beebe-LRAFB)
References, transcripts and training documentation available upon request
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