SOPHIA MORRISSEY
OKC, OK 73001 / (405)824-9876
Sophia.morrissey@gmail.com
Education
Certifications
Certified Netware
Administrator / CNA
Microsoft Certified Systems
Engineer / MCSE
Microsoft Certified
Professional / MCP
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School History
Western
Technology Center – Computer Repair / Networking
Southwestern
Oklahoma State University – Computer Science
Elk City High School,
Computer Science, High School Diploma
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Working
Experience
Devon Energy, Oklahoma City, Oklahoma, Network Operations
Center, March 2011 – July 2011
Helped stand up a department for
supporting SAP developers overseas as well as perform NOC function. Job
requirements included virtual and
physical server builds as needed. Application
support and publishing with Altiris. Supported Blackberry Enterprise
Server and array of hand held
devices. Assisted in core switch
upgrades with Cisco 5k and 7k switches. Completed a project for building
out SCOM dashboard for Enable SAP
uptime an performance. Supported Citrix
remote desktops as well as patch upgrades for all Microsoft OS.
Dell Inc, Oklahoma City, Oklahoma, Enterprise Support,
March 2009 – October 2010
Provided Enterprise Support for
companies with 1 to 500 Dell servers everything from hardware failure,
application errors, network infrastructure
support. Assist customers through break fix operations dealing
with AD, DNS, Terminal Server licensing, Virtual environments (VMware), are just
a few of my day to day duties. Also providing
hardware support for issues such as mission critical servers going down
and having them back up and
running within our 4 hour SLA window.
My current role requires me to be
able to learn a customer’s network infrastructure and resolve networking
issues in a timely manner. This can
be anything from finding the broadcast storm on a switch to making
firewall changes.
Myriad
Systems Inc., Oklahoma
City, Oklahoma, Network Admin, Jan 2007 – December 2007
Provided
IT support for a fast growing E-Banking company. Just a few
responsibilities pertained to planning for future growth
of
the network, setting up disaster recovery site, verifying that backups
were completed, VoIP was functioning correctly, maintain
desktop’s
for employees. I managed 46 physical Power Edge servers, 30 virtual
servers using VMware ESXi, EMC Fiber 9 terabyte SAN,
Cisco VPN switches and Routers. In
addition I was involved in a SAS70 Federal Audit to ensure the network
security met Federal requirements
for a banking institution. I implemented and maintained all
network security “Public” and “Internal” such as attacks on our NOC and
VPN, virus
and malware threats, firewall and proxy
configuration, scheduling all updates, windows, firmware, virus
definitions, etc.
Limitless
Networking, Elk
City, Oklahoma, Small Business Owner, Oct 2002 – Jan 2007
Maintained
small business infrastructures wired/wireless, providing server support
for Microsoft, NetWare, MAC Operating Systems.
Managed WIFI networks Holiday Inn
hardware consisting of Linksys, Cisco, MikroTek, POE, web managed
switches and routers. Provide
support
for any and all types of network Infrastructure,
such as cabling small office configuring switch’s routers and network security.
IBM/Avaya, Oklahoma City, Oklahoma, Server
Admin/Desktop Tech, Jul 2002 – Oct 2002
Maintain Local Area Network in an
existing Windows 2000 environment with 400 plus workstations.
Coordinate with key team members located throughout the United
States. Work with IBM and Dell vendors for hardware replacements.
Maintain WAN hardware: Cajun & Cisco Inter-Network equipment. Monitor and maintain
backups. Ticket Reporting using IBM system called “Manage-Now”.
Helpdesk support for entire center.
Supported all network infrastructure
normal network traffic to Configuring VOIP.
Oklahoma
City Public Schools, Oklahoma
City, Oklahoma, Lead Client Service Technician, Jan 2002 –
Jul 2002
Perform Database backups. Support
existing LAN / WAN / MAN which consisted of a Novell and Microsoft infrastructure
and Windows 9x and 2000 workstations. Maintained 18 of 92 schools
within the district. Manage 2 other Client Service
Technicians. Coordinate new or existing projects such as application
rollouts. Support all hardware and software within the
district. In addition to normal server and desktop responsibilities
my team and I cabled and configured new labs network infrastructure as
well as servers. Where we had to perform patch panel management switch
and router configuration to optimize network traffic.
Conoco/PDS, Ponca City, Oklahoma, Server Administrator,
Jan 2001 – Jan 2002
Managed
and maintained 30 applications servers locally and 15 remote site servers
with 96% uptime. Performed user
Data
migration from NetWare 3.x, 4.x Servers to Windows 2000 Cluster SAN.
Deployed Norton Antivirus Enterprise
Updates
to over 6000 desktop’s weekly. Designed and implemented Disaster
Recovery tactics. Packaged, Certified, and
Deploy
applications. Microsoft Active Directory Migration and Management. During
the migration we deployed 40 new servers
that our team had to cable rack and
configure to make production.
Innovative Technology, Elk City, Oklahoma, Field Technician, Jan 2000
– Jan 2001
I provided network topology design and implementation
for E-Rate school systems. My duties included running cat5e cabling
verifying punch down
panels switch and router
configuration, fiber, testing network infrastructure then deploying
servers and workstations for class rooms and labs. I managed
3 or 4 other technicians at this time to
make sure we completed schools in the time frame allocated for us.
Hands-On Skills
[13 years of Information
Technology Experience]
Platforms:
Windows
2000 - 2008 Server
Active
Directory Services
Hyper
- V
Novell
Netware
MAC
OS X
Basic Linux & Unix
Experience
VMware
|
Inter Networking:
Cisco
Router Configuration
Cisco Catalyst Switch
Administration
Wireless Access Points &
Routers
VOIP
Linksys
3Com
Power Connect Switch
Administration
|
Workstation Management:
Windows
7
Windows
Vista
Windows
XP
Windows
2000
Windows
95 and 98
Linux
MAC
|
Business Applications:
Microsoft
Office
Lotus Notes
FrontPage
Development in ASP.NET using
VB
AS/400 Support
McAfee and Norton Virus
Software
Trend Micro
VERITAS Backup Software
Symantec software
|
Misc. Applications:
Altiris
Norton
Ghost
LAN
Analyzers
NetMonitor
Office
Communicator
Microsoft
Silverlight
Internet
Explorer
Port
Sniffers
Wireless
Audit and Detection - Airmagnet
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Related Experience:
Microsoft
Exchange Server
Microsoft
Internet Information Server (IIS)
Microsoft
Terminal Server
Microsoft
SCOM
Citrix
Win / Meta Frame / XenServ
RAS
/ DHCP / DNS / WINS
TCP/IP
/ VOIP / PPTP protocols
Network
troubleshooting
Cat
5/6 Cabling, Coaxial, Fiber
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