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Marketing Operations Manager Sample Resume Format in Word Free Download

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LILLY  FRANCESCONI
309 Pembroke Lane,                                                                                      (410) 599-9876
Falling Waters, WV 25001                                                                                          lilly@aol.com  
Summary

A Telecommunications and Human Capital Performance professional with extensive knowledge in Operations, Engineering and Human Resources. An effective collaborator with measurable results that align with corporate goals,  proactively establishes task and performance based training requirements and creates strategic partnerships among all stakeholders. Expertise in:
Leadership and Direction Setting                     Comprehensive Training Needs Assessments
Large Organization Training Management     Budget Creation and Management
Vendor Management                                                        Effective Curriculum Management
Business Development                                        Customer Relationship Management

Professional Experience
Rohde and Schwarz America                                                                                                         October 2011 to Present
Marketing Operations Manager
Responsible for integrating customer and employee training solutions into Rohde and Schwarz product and solutions management.
·         Managed the training efforts of all product managers, applications engineers and account managers across all product lines
·         Coordinated training solutions with Rohde and Schwarz Headquarters in Munich, Germany
·         Developed marketing strategies for mobile seminar tours that increased Rohde and Schwarz branding exposure and developed industry awareness of Rohde and Schwarz capabilities
  • Responsible for providing technical and soft skill training for all members of Rohde and Schwarz America sales teams

Samsung Telecommunications America                                                                     July 2007 to October 2011
Training and Technical Services Manager
Managed Samsung's Mobile WiMAX (802.16e) training program from conception through implementation, including curriculum development, maintenance and delivery in support of Samsung's global WiMAX customers.
·         Managed Samsung’s Technical Assistance Center and trouble ticket resolution process, including synchronizing resolution responsibilities of Samsung engineers, escalation to higher authority and third party call center agents
  • Developed a complete training curriculum, including job related training paths,  based on Samsung Mobile WiMAX technology and network elements
  • Created training infrastructure, including training support systems, trainer development programs, delivery methods and procedures, and coordinating training scheduling with Samsung customers
  • Managed vendor contracts, including course developers, Learning Management Systems hosts, and trainers
  • Managed document version and accuracy control for all WiMAX Engineering documentation
  • Administered network and call center performance management requirements and associated customer reports for Samsung’s WiMAX networks

Sprint-Nextel Communications (Originally Nextel), Reston, VA                              July 2002 to April 2007
Performance Solutions Manager/Business Training Manager
Responsible for assessment, procurement and delivery of all training solutions for 20,000 engineering employees.
  • Collaborated with Engineering executives for Balanced Scorecard strategies
  • Created an effective partnership between Human Resources Development (HRD) and Engineering on national and regional levels providing HRD with a unique opportunity to analyze training requirements at the strategic planning level
  • Key member of a Six Sigma project to create a standardized training needs analysis process, significantly reducing time to delivery, increasing training impact and reducing training solutions budget requirements
  • Developed, implemented and managed multi-layered knowledge and task based certification programs for both RF Engineers and Field Operations Technicians, including program and curriculum development and delivery, mentoring and testing of applicants.
  • Led the development, implementation and management of a $10M training budget
  • Consulted on, developed and implemented corporate Balanced Scorecard at the functional and departmental levels (directors and VPs) for Network Services.
  • Managed major vendor accounts and training budgets, developing a task-performance training relationship with all vendor delivered training.
ACTERNA (formerly TTC), Germantown, MD                                                                July 1993 to July 2002
Senior Training Consultant
Managed technical training programs for Acterna’s global customer base. Responsible for establishing and managing strategic relationships ACTERNA sales teams and collaborating with Marketing and Sales to create an industry standard training solutions organization.

  • Analyzed training needs of all internal and external customers  to deliver task-based training solutions that met customer-specific requirements
  • Created Open Enrollment course programs, giving customers methods for training for smaller numbers, and providing Acterna's sales department with an alternate product showcase
  • Developed and delivered Instructor Led Training courses for Data Communications, T-Carrier, SONET and Packet Data systems. Personally delivered over 900 days of customer training, contributing approximately $2M Net to bottom line while exceeding an annual $1M sales quota
  • Provided training and Subject Matter Expert sales support for Acterna's government and military business development programs. recognized for ability to analyze and interpret government telecommunications testing requirements that was identified as the key ingredient to Acterna's highly successful Government Sales program

UNITED STATES NAVY                                                                                                        January 1972 to June 1993
Senior Chief Petty Officer (Radio Communications Systems).

  • Certified Master Training Specialist. Developed and delivered instructional programs for over 1,000 mid-grade and Senior US and International Naval personnel. Commended for "intense personal involvement in all phases of the curriculum" and "inspirational leadership and standard for excellence"
  • Navy Communications Facilities and Technical Systems Controller (Afloat and ashore) and Communications Security (COMSEC) Custodian. Managed command, control and communications systems and electronic security assets as well as accountability of all highly sensitive COMSEC materials and cryptographic equipment.
  • Primary liaison for U.S. Navy at Ingalls Shipyard in Pascagoula, MS. Successfully coordinated the efforts of Ship's personnel and shipyard functions in the building of the USS San Jacinto (CG-56) while providing telecommunications support for the Commanding Officer and senior staff
  • Supervised 140+ personnel across technical, intelligence and operations responsibilities to ensure tactical and strategic combat excellence, leading to numerous accolades, including the Battenberg Cup, for the "Best Ship in the Navy"
  • Principal Navy coordinator for Navy contractor management of Military Microwave systems in Puerto Rico, including demand and preventive maintenance and ensuring system performance and operational readiness.
  • Prepared, submitted and administered comprehensive Risk Assessment program for Naval Communications Station Puerto Rico’s newly developed automated communications systems



Education, Training & Certifications

  • Southern Connecticut State College Undergraduate studies 
  • Certified Training Manager/Director, Langevin Learning Services  
  • Certified US Navy Master Training Specialist
  • Total Quality Management/Total Quality Leadership Certification, US Navy
  • Attended Motorola’s Six Sigma certification program
Attended numerous Navy Engineering, Communications and Leadership/Management Schools, Senior Communications Management School, Telecommunications Technical Control School, and Training Management School



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