Manager Networking and Telecommunications Sample Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download

Summary of Qualifications

·         Highly motivated and results-oriented IT professional with strong background in systems administration, telecom, data storage management, technology consulting and network design and implementation.

·         Solid record of accomplishments designing, implementing, troubleshooting and resolving complex networking, collaboration platforms, backup and system configuration issues.

·         Strive to exceed expectations and ensure team success through focused, productive and forward-thinking leadership that increases customer satisfaction and realizes company goals.

Professional Experience

RightNow Technologies – Bozeman, Montana

2005 – Present

                                                                              Manager, Networking and Telecommunications

Manage a team that is responsible for ongoing research, design, implementation and support of the Networking and Telecommunications services provided to RightNow employees.

·         Team is responsible with all project execution and ongoing administration regarding network, internal operation’s data center, collaboration and any and all Telecommunications at RightNow.  Consisting of all Mobile Communications, audio and video conferencing. 

·         Work with IT Director on all budget forecasting for all projects pertaining to Network/Telecom

·         Handle negotiations with all vendors for contracts and services.  Coordinate timelines and project details between vendors and team 

·         Work with PMO to ensure resources are available for any given ongoing or upcoming project

·         Perform weekly one on one meetings with team members to track progress and provide direction where/if needed

·         Run bi-weekly team meetings to keep projects on track and to provide progress reports to upper management

·         Still responsible for engineering/administration duties regarding networking and video conferencing infrastructure

·         Continue to mentor and provide assistance to new engineers on Networking and Telecom team

                                                                                               Senior Network & Storage Engineer

Administrate storage, networking, collaboration platforms and voice services for RightNow’s global operations.  Work with vendors to research and design products/applications for deployment to 1000+ user base across 17 offices and 6 countries. 

·         Implement and support a monitoring system for gathering statistics for problem remediation and network expansion forecasting.

·         Research, design and implement central Video Conferencing system that eliminated the need for international travel.  Also included a desktop client deployment for better Video Experience from the cloud for our external employees.  This greatly reduced our operating expenditures for executive meetings and increased our ability to collaborate without travel. (TANDBERG/CISCO)

·         Research, design and implement an internal Chat, Video and phone client (CISCO) that allowed end-users to collaborate more efficiently.

·         Deploy XMPP chat client to 1000+ (400 completed) users for internal collaboration across the globe.  This deployment offered one to one video for increased user experience and phone control for click to dial desktop functionality.   

·         Handle day to day networking/storage incidents from the Administrator groups within our business units. This work included but not limited to; new port allocations, new VLAN requests, troubleshooting connectivity issues from our offices, installing and configuring new hardware/circuits.  Configure new LUNs/exports on the SAN environment.

·         Collaborate with marketing department on full Cisco DMS deployment planning for Digital Signage, Video and educational broadcasts to 17 remotes sites and multiple trade shows across the globe using Interactive touch screens and multiple content delivery methods. 

·         Continue to engineer and drive Riverbed WAN accelerator adoption for our Data Centers to optimize the performance of the Cloud Application provided by RNT.      

                                                                                                   Network Telecom  Administrator

Administrate global Hosting network and global voice services for RightNow Voice Self Service product. Work with customer engineering teams to implement best of breed Voice Solution for our existing CRM Customers. Support Hosting Administrators with deployments within our global Data Centers.

·         Implemented Voice Self Service in four countries for existing RightNow CRM customers.

·         Responsible for all Cisco Voice Gateways deployed globally as well as all circuits that terminate to the Gateways.

·         Contributed in the implementation of 3 international Voice Self Service Data Centers.

·         Handled day to day networking incidents from the Hosting Administrator groups within our Data Centers i.e. new port allocations, new VLAN requests, troubleshooting connectivity issues from our data centers, installing and configuring new hardware.

·         Responsible for all IP address management within data centers globally.

·         Researched, designed and implemented network equipment in the new Chicago Data Center within a Tier III Equinix facility to handle all new Domestic US customers of RightNow’s CX platform.

                                                                                                    Systems Storage Administrator

Administrate global corporate data storage. Facilitate compliance audits of policies and controls in storage environment including first Sarbanes-Oxley, PCI and SSAE 16 type 2 audits.

·         Designed and implemented the first Storage Area Network for internal operations.

·         Implemented eVault disk-to-disk backup solution that reduced media costs by $2,400 per month and reduced backup window from 55 hours to 12 hours with improved data reliability.

·         Positioned Company to offer virtualization and clustering services by implementing clustered storage area network.

·         Reduced onsite maintenance by installing storage area network that enabled maintenance to take place during business hours without causing system downtime.

·         Created internal service level agreements with Information Systems group that will facilitate shared department knowledge of scopes, responsibilities and active goals.

·         Authored proposal for purchasing wide area network acceleration equipment that saved costs and minimized latency issues in communication with international offices.

·         Introduced first disaster recovery plan and training path for future Storage Administrators.

·         Received the “A Team” award twice for exhibiting ability to work within a team orientated environment.

Advanced Network Consulting Group Inc. – Bozeman, Montana

2004 – 2006

                                                                                                                                       President

Started a technology consulting company to install networks for hotels and small to medium businesses and focused on improving customer performance and productivity with better understanding of technology. Manage budget, schedules, sales and implementation of networking projects. Resolved customer issues and maintained high customer satisfaction. Designed plans for multiple remote site expansions. Set up partnerships with local Internet service providers.   

·         Grossed $125,000 in first 18 months of operation with no advertising by soliciting work from 13 businesses and four hotels through business proposals.

MultiBand Communications – Bozeman, Montana

1999 – 2004

                                                                                                                           Systems Engineer

Managed and executed engineering work on routers, switches and servers by Internet service provider with over 3,000 customers. Resolved trouble tickets and fulfilled customer requests. Supported large commercial sales and led sales for large business clients in Bozeman and Missoula, Montana as well as consulted with clients on network integrations.

·         Implemented multi-homed (BGP) border gateway protocol routing and secured private IP space from ARIN; deployed Internet protocol changes for all customers across two cities.

·         Designed, implemented and maintained wireless Internet service for 800 customers in two cities; maintained tower sites and communications equipment.

·         Established network allocation with ARIN that enabled MultiBand to set up points of presence anywhere without needing upstream Internet protocol providers.

Virtual Computer Technologies – Bozeman, Montana

1998 – 1999

                                                                                    Network Administrator/Service Technician

Joined personal computer/server build and repair shop to create workstations and servers for clients. Administrated networks for 14 businesses. Scheduled onsite network labor. Built and installed 150 servers.

·         Migrated credit union network from coaxial cable to Category-5 cable as first project.

·         Integrated Microsoft DOS financial software with newly installed Microsoft Windows operating system using SAMBA integration to the mainframe.

Certification and Training

Cisco Systems – Bozeman, MT 2010

CCNA Boot Camp as refresher course

·         Week long course focusing on Routing and Switching

·         Received completion certificate

CCTI – Denver, Colorado

Certified in Building Scalable Cisco Internetworks (2001)

·         Learned border gateway protocol (BGP) and intermediate system to intermediate system protocol (IS-IS).

·         Studied protocol redistribution into open shortest path first (OSPF), routing information protocol (RIP) and enhanced and normal interior gateway routing protocol (EIGRP/IGRP).

Computer Data, Inc. – Billings, Montana

Microsoft NT 4.0 Systems Expert Training for Enterprise Servers, Servers and Workstations (1999)

·         Completed additional training in TCP/IP and in Networking Essentials.

Download Resume Format