Level I Support Technician Sample Resume Format in Word Free Download -->

Level I Support Technician Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Ruby Howze
309 Eastern Shore Rd.l  Montgomery, Al.l  (334) 207-9876l  ruby@gmail.com
Objective
l  To obtain an IT position effectively utilizing my knowledge in technology and experience in a challenging environment to grow and achieve company goals.
l  To utilize strong technical troubleshooting skills and allow me the capability to solve challenging technical issues.  Able to learn and master new technological skills. 
l  The ability to work well in teams or individually to accomplish company’s objective.
Education
Auburn University Montgomery – Montgomery, AL, Degree obtained 12/2010
B.S. in Computer Information Systems

Technology Summary
Certifications:
CompTIA Security +
Systems:
UNIX, Linux, Windows 7/XP/Vista/2000/9X
Languages:
Visual Basic, SQL, HTML, Java, Cobol, RPG
Software:
Microsoftword, Excel, OneNote, PowerPoint, Outlook 2010, Remedy 7.1, Remedy 6.3, Directory and Resource Administrator, Bomgar
IT Experience
INDUS CORPORATION– Montgomery, AL
l  Level I Support Technician, (2011 to 2012) provided technical support to the United States Air Force through a centralized enterprise environment.  Created trouble tickets aftergathering information from customers through call-ins or emails on issues reported with technological needs or issues.  Successfully closed and resolved trouble tickets in a timely matter in regards to the priority of the issue.

l  Selected Contributions:
l  Constantly exceeded resolving first-call- resolutions after gathering information needed to resolved issue through research and technical knowledge.
l  Surpassed company standards by daily and consistently handling high call volume with first call resolution.

Montgomery Board of Education – Montgomery, AL
·         Para Professional, (2001 to 2011) assisted tech coordinator with the installation of software, and setting up hardware for computer labs.Performed upgrades on existing computer systems.


References on Request


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