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SOFIA BRAMER
309 Maryland Ave.
Hammond, IN 46001
(219) 844-7896
sofia.bramer@yahoo.com
SUMMARY
Technical Desktop Support & Asset Management
professional with over 15 years of experience servicing organizations in the
marketing, professional services, industrial and real estate industries.
·
Nominated and received the “Associate of
the Quarter” award in 2007 and 2008.
·
Achieved a 90% inventory accountability
of all IT hardware.
·
Managed and coordinated the End of Lease
Program and it components for seven years.
·
Established a system of where the impact
to the users was minimized.
PROFESSIONAL EXPERIENCE:
Cushman & Wakefield Inc. (Contractor) (2011)
Level II Desktop
Administrator
Supporting users in office
and remotely on Windows 7 Platform with various hardware and software related
issues.
·
Refresh users on IBM laptops with Windows 7 OS
·
Sync iPad and iPhone to Outlook
·
Maintained user’s desktops and laptops
·
Entered trouble ticket resolution in Service Now
ticket reporting
·
Using Ghost to install the image and to backup data
to the network
·
Used rDirectory to maintain user accounts
·
Used SCCM to connect to remote users devices
Advanced
Technology Services Inc., Chicago, IL (2010
– 2011)
Field Support Representative II
Supporting users including Senior Level users on the XP and Windows 7
Platforms with various hardware and
software related issues.
·
Refresh users on IBM laptops with Windows 7 OS
·
Blackberry activation and troubleshooting
·
Maintained user’s desktops and laptops
·
Entered trouble ticket resolution in Cosima
·
Using Ghost to install the image and to backup data
to the network
·
Use Peregrine to enter hardware inventory for asset
management
·
Used Active Directory to make changes to user
accounts
Level II Desktop Administrator
·
Support 175+ users, including senior level corporate
staff with hardware and software related issues in both a hands-on and
desk-side capacity
·
Established and maintained software repository
·
Maintained user’s desktops and laptops
·
Entered trouble ticket resolution in Remedy
·
Used Ghost to image the desktops and laptops
·
Installation of Wireless cards for remote users
·
Installation of various software packages such as
Adobe, Microsoft Access and third party
Spencer Stuart, Inc., Chicago, IL (1994
– 2006)
Asset Management
Coordinator/Desktop Administrator/Help Desk Technician
·
Managed End of Lease program in conjunction with the
Purchasing department
·
Managed IT inventory for two Chicago offices and
achieved 70% increase of inventory accountability
·
Established and maintained the offsite storage of
all media from North American offices
·
Trained IT Leaders and users on usage and
troubleshooting of hardware
·
Maintained and monitored the file backups on 40+ servers
using Veritas Backup Exec
·
Managed the image and setup of all new/current
desktops and laptop for end users using Microsoft’s Remote Installation Services
·
Provided level one support for users, desktops,
laptops, printers, and servers
·
Maintained a MS Access database for all
desktop/laptop/printer hardware and accessories
·
Configured and trained users on LinkSys wireless
routers
MILITARY
United States Marine Corps
(1977 - 1982)
EDUCATION & TRAINING
DeVry Institute of
Technology
B.S., Computer Information
Systems
Major - Computer Information
Systems and Business
Certificate of Completion
Microsoft 2008 Network Infrastructure Course 6421A Completed 12/2009
Certificate of Completion
Microsoft 2008 Active Directory Configuring and Troubleshooting
Certificate of Completion
Microsoft 2008 Access Control with Active Directory
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