Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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Career Focus: Telecommunications/Technical Project
Management
Qualifications
Profile
|
Seasoned
and visionary professional, with extensive years of experience in the design,
development, and delivery of cost-effective, high-performance technology solutions.
Display effectiveness in conceptualizing and implementing solutions to unseen
operational issues and problems, as well as in applying big-picture vision to
propel key projects. Profoundly knowledgeable on numerous complex technology
platforms and its usage, crucial in the development of architectural decision. Recognized
for expertise in technology and project management, and commitment in
maintaining adherence to business process.
Professional
Experience
|
Rose
Technology International (Contract with SuperValu/Albertsons
LLC) ▪ Boise, ID
N Senior Analyst, Tier 2-Telecom Support Sep 2011-Current
Providing Telecommunications support, and remote
support, for all SuperValu Retail and Non-Retail locations. Also proudly providing telecom support for
SuperValu’s local Corporate Office located in Boise, ID.
Citigroup
Technology and Infrastructure-CTI ▪ Meridian, ID
N Senior Analyst, Global Voice Operations–Telecom Expense and Project Management Jan 2011–Jul 2011
Executed Telecom optimization
reviews for all Global Citigroup sites. Determined cost savings on DID ranges, analog/digital
PBX line cards, circuits, and all other Voice infrastructure items, such as voicemail
and CMS user licenses using Paetec and/or Tangoe applications and Avaya billing
and true-up processes.
N IT Voice Operations Manager, Meridian, ID Site Jun
2004–Dec 2010
Rendered hands-on supervision
for Voice (and Data) infrastructure, operations, disaster recovery and
compliance for the Citigroup Boise Call and Contact Center. Administered the
installation and maintenance of all Voice/Data equipment and subsequent Voice infrastructure.
Monitored the Avaya S8700, including the Avaya MCCs and Avaya G650s, Intuity
Voicemail MAP40, Avaya CMS on the Sun V880 platform, and Cisco Systems-Geotel
platforms. Served as liaison between CitiCards Call Center and Citigroup
Corporate Technology (CTI) management.
Career Highlights:
ú
Built
rapport and negotiated with numerous vendors, which included Avaya, MCI/Verizon
Business, AT&T, TW Telecom, Qwest, System Tech, and Muzak
ú
Directed
the execution of audits on all projects within Boise Site to verify and
maintain compliance
ú
Supervised
the documentation of all cabling and voice records, accurately outlining circuit
inventories and Mux assignments
ú
Spearheaded
Call Routing as well as Agent IDs, VDNs, Vectors, CORs, COSs, Auth Codes,
Service, Observe, Remote Service Observe, and TOD routing
ú
Monitored
and ensured accuracy of all Voicemail boxes on the Intuity MAP40 Voicemail
System
ú
Resolved
discrepancies on call and contact center phones (CallMaster5/6416, 2420s, and 2402s),
cabling, call routing, and Voice equipment
ú
Leveraged
experience in NICE call recording, call loggers, and dialers as well as with Avaya
ASG
CDI
Innovantage/BBNS (Contract with Hewlett
Packard) ▪ Boise, ID
N Level 3 Voice Technician Jul 1999–Jun 2004
Handled and monitored the installation,
routing, termination, repair, troubleshooting, and documentation of
telecommunication equipment, including analog and digital phones, (Nortel Meridian,
and Avaya phones), 110/66 frames, point-to-point boxes, and any related phone
switch system. Led the Nortel DMS-100 station programming. Provided technical
support to Avaya PBX/CMS programming, including VDNs, call vectoring, hunt
group management, station programming, and all related call routing. Utilized
expertise in Octel/Avaya 350 Voicemail systems, DWOS, (Digital Wireless Office
Systems), as well as –48 Volt DC and UPS/generator power reserve systems. Assisted
in resolving SNP (Service Notification Program), process/digital Badge and
Telnet, and Long Distance and ILD calling issues. Developed BLT (Billing
Logistics and Tracking) metrics for CDI Innovantage/BBNS and HP.
Career Highlights:
ú
Efficiently
served as liaison between all paging,
cellular, voicemail, and telecom-related vendors, including Arch Paging, Avaya,
AT&T Wireless, Ericsson, Qwest, and AT&T
ú
Supervised
circuit installs, maintenance, and disconnects for the HP Boise Main Site as
member of the Voice Services Team
ú
Rendered
Tandem Support for the IPG (Imaging/Printing Group) HP Call Center
ú
Functioned
as the HP/CDI-BBNS Boise Lead for the Teletraq CDR (Call Detail Record) Project
ú
Contributed
in formulation and implementation of the HP Dial Plan for HP Boise main site
ú
Utilized
strong knowledge of data network devices, Cisco and 3Com switches, and routers
in streamlining business functions
ú
Managed
all facets of project life cycle of the -48V DC Battery string replacement,
from initial analysis and conceptual design through implementation, quality
review, and enhancement
ú
Simultaneously
upgraded Avaya PBX, installed DWOS System, and converted to Arch Paging
Earlier Career
|
Micron
Electronics, Inc. ▪ Nampa, ID ▪
Sep 1994–Jul 1999
N Level 3 Network Technician
N PC Technician Lead
N Call Center Agent, Memory Module Sales
Education and Credentials
|
Coursework
in Psychology/Computer Science
Boise State University ▪ Boise,
ID
Certified
Associate in Project Management (CAPM)–Element-K Online Course: 2011
Project
Management Professional (PMP), Idaho Chapter: 2011
Professional Development
|
Extensive Vendor Training
sponsored by Citigroup, CDI Innovantage/BBNS and Micron Electronics
(1997–2009)
Core Management and Coaching
Basics ▪ Transitioning Into Management ▪ Avaya CMS V12 Training ▪ Avaya S8700
Training ▪ Lucent ACD with Call Vectoring ▪ Lucent ACD Introduction Course ▪ Ortronics
Cabling Certification ▪ Telecommunication Fundamentals ▪ Network
Associates-Ethernet Analyzer, Sniffer Advanced Course ▪ Network
Associates-Network Analyzer, Sniffer Introduction Course ▪ ACRC-Advanced Cisco
Routers ▪ ICRC-Introduction to Cisco Routers
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