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Sofia Witgen
309 East Hobart Street
Mesa, AZ 85001
Cell: (480) 444-9876
sofia@gmail.com
Objective: A challenging position in a SQA leadership
role.
Summary
of Qualifications
- Over 13 years of
SQA experience including both technical and supervisory/management roles.
- Experience with
defining and implementing QA processes, metrics, and procedures.
- Over 7 years
experience with manual testing, test case creation and maintenance.
- Experience with
every aspect of SQA from project inception to product delivery.
- Over 8 years of experience
with test automation design and scripting using Quick Test Pro, Rational
Robot, TestComplete and Selenium.
- Over 3 years
experience testing with Oracle and Microsoft SQL database platforms,
creating SQL statements.
- Excellent written
and oral communication skills.
Experience
US Airways Tempe,
AZ
Lead
Quality Management Engineer 4/10 to Present
- Led the
coordination and delivery of the software quality effort for multiple projects
which included manual, automated and performance testing projects. This
involved primarily supporting teams using an agile (Scrum) SDLC and one
team using a Waterfall SDLC.
- Acted as QA
Program Lead for projects that required End to End testing effort
involving multiple departments and applications.
- Developed
resource allocation documents, project plans and time estimates to
organize multiple QA teams working on several projects occurring simultaneously.
- Led efforts for
the creation of test plans, test cases, and test strategies utilizing Test Management Approach (TMap).
- Maintained a 95%
containment rate for Critical and High severity defects on projects
delivered to production environments.
- Conducted
automated testing audits, code reviews, and provided direction on QTP
automation framework design.
- Participated in
establishing roadmap and annual goals of QMO department.
- Directed the development
and enhancements of manual and automated web services testing that
utilized soapUI.
- Presented
testing techniques training sessions for company- wide QA departments.
- Created various metrics,
test execution, test development, and weekly department status reports to
assess risk and keep stakeholders informed of project progress.
- Assisted with
interview process to build QA teams within the QMO, Central Services and
other departments in the company.
Coventry Health Care Scottsdale,
AZ
QA
Consultant 1/10 to 4/10
- Responsible for
the coordination and successful testing of applications for third party
companies requiring client and adjuster access to workers compensation
information.
- Created proposal
for new processes and tools to be established for better software quality.
This included how to implement and utilize Quality Center and QuickTest
Pro in the QA environment.
- Created
utilities to assist with testing process such as data comparison and
providing easier access to database information.
Lumension Security Scottsdale,
AZ
Senior Software Engineer in Test 6/09 to 12/09
- Led efforts to
ensure an initial quality release of a web based risk management system.
Web application utilized AJAX and integrated with three other company
products to ensure IT security risks were minimized.
- Utilized
Microsoft TFS and Scrum methodology for defect tracking and testing
projects.
- Conducted
analysis of product to determine appropriate test case creation, testing
approach, product health, and automated testing feasibility.
- Implemented
metrics to determine product quality which included defect trending,
application coverage, defect aging, and root cause analysis.
- Developed
preliminary automation framework utilizing Selenium and C#. Primarily used
for data population and basic functionality validation. Also used AutoIT
to automate install testing.
The Capital Group Companies (American
Funds) Scottsdale,
AZ
Senior Quality Management Engineer 9/07 to 6/09
- Lead Engineer on
a team of dedicated test automation engineers. Responsible for leading all
automated test executions, development and maintenance of new and existing
automated test cases using HP Quick Test Pro and coordinated efforts of
performance testing.
- Developed and
implemented a new automation framework that provided quicker execution
time, enhanced validation, and increased stability. Required collaborating
with manual testers and other groups to ensure framework was versatile and
usable to all.
- Led effort to
enhance regression test suite by increasing test coverage, test case
selection was determined by risk based testing methodology.
- Created test
plans, time estimates, and project plans for all projects handled by the
automation team. Worked closely with project management team to determine
resource allocations. Maintained project plans for all automation efforts using
Microsoft Project and providing access to other departments through the
use of SharePoint.
- Created and
maintained monthly metrics to communicate automation test case development
and execution progress.
- Developed a
business continuity plan for the Core Services team that included three geographical
locations in the business.
- Assisted with
projects not related to automation such as planning team building
exercises and defining processes to make interactions between teams more
efficient.
CyberMetrics Scottsdale,
AZ
Senior/Lead QA Engineer 7/06 to 8/07
- Tasked with
co-leading the Quality Assurance and Development teams. Included proposing
hardware and software purchases, implementing new processes and organizing
the Product Development team to be more efficient. Also involved project
planning, putting together time estimates and working with the COO to set
expectations for projects.
- Designed and
implemented a framework using ODT in TestComplete for a CyberMetrics
product line. Initially used for data population and later utilized for
functional regression testing.
- Led effort to
create and maintain test cases for two product lines. Generated reports
for QA, Development and upper management to communicate progress of
testing effort.
- Assisted with
organizing offshore development and quality assurance processes.
- Wrote a User’s
Manual and a Validation Guide for a product line due to not having a
Technical Writer. Also, rewrote parts of an antiquated Developer’s
Manual. Some sections included
software development practices, build processes and software release
cycle.
Sage Software Scottsdale, AZ
Principal Software Test Engineer /
Supervisor 8/98 to 7/06
- Automation team
Lead. Developed and executed automation scripts in Rational Robot and
TestComplete for three product lines. Created utilities in VB, C# and
VBScript to test specific areas of the product that were not practical to
do manually or through automation tools. Created a coding standards
document for the team to ensure consistency and code
reuse when possible. Ensured team members stayed on schedule with
automated script development and execution. Increased productivity of the
automation team through mentoring and assisting with task prioritization.
- Supervisor with
five direct reports.
Responsibilities included mentoring team members and providing
direction when needed, writing and conducting annual and six month
reviews, setting goals, meeting with direct reports once a week to address
any issues or questions they had, approving time off, and resolving any
differences between team members. In charge of facilitating weekly
department meeting which included putting together the agenda and making
sure the meeting was informative for everyone attending.
- Lead Software
Test Engineer on the SalesLogix OLEDB data provider. Required testing
against Microsoft SQL Server 7, 2000 and 2005 as well as Oracle 8i, 9i and
10g to validate parsing, security and general functionality worked
correctly. Worked closely with
development team to ensure every aspect of the SalesLogix OLEDB data
provider was tested properly and thoroughly.
- Played
significant role in manual testing by analyzing requirements documentation
to create test cases, test plans and other artifacts to ensure proper
testing coverage of product.
- Assisted in
coordinating a data integration project that involved three branches of
the company. Each had a separate area of responsibility that was part of a
single data integration solution. This required working with people from
other states in the U.S. and also two countries in Europe.
- Charged with maintaining
servers and workstations in the test lab, a total of about 100 machines. Addressed
issues as they were reported by members of the QA department. Responsibilities included
troubleshooting and maintenance of any servers/workstations for hardware
or software, network (connectivity), APEX switch, or anything else that
would prevent a member of the QA department from doing their job.
- Trained other
departments to get them up to speed on functionality of newly released
products. Often this was for
Technical Support, Professional Services Group and our Training
departments.
- Validated documentation
produced by Technical Publications department for accuracy.
Education
Arizona State University Tempe, AZ
B.S., Exercise Science 1997
Grand Canyon University Phoenix, AZ
Currently working towards MBA
Courses
completed include Organizational Behavior, Marketing, Accounting, and
Statistical Analysis
Mesa Community College Mesa, AZ
Computer Science
Completed
some course work towards B.S.E. in Computer Science, which included Calculus I
& II, University Physics I and Principles of Programming (C++).
Training
& Conferences
Testers Training Using Visual Studio
2010 Ultimate
Two
day class focused on functionality relating to manual and automated testing.
STAREAST 2008
Preconference
tutorials: The Art and Science of SOA Testing, Understanding Software
Performance Testing.
Concurrent
sessions included (partial list): Ten Principles of Agile Testing, Client-Side
Attacks – The new Vulnerability, Man and Machine - Combining Automation Tools
with the Human Mind.
QTP 9.2
Three
day course covering a wide range of topics.
Test Management Approach (TMap)
Three
day course covering the process for a structured, risk based testing approach.
PowerSelect
Training
course on a tool for extracting information from a database.
Technical/Computer
SKILLS
Testing and Automation
QuickTest
Professional (QTP), Quality Center, TestComplete, Selenium, soapUI, Rational
Robot, ClearQuest
Applications
Microsoft
Project, Microsoft Team Foundation Server (TFS), Microsoft Visio, Microsoft
Office (Word, Excel, PowerPoint, Access)
Programming
.NET,
C#, VB 6, ADO.NET, VBScripting
Database and OS
RDMS
Microsoft SQL Server Enterprise Manager and Query Analyzer (versions 7, 2000,
2003, 2005), Oracle (9i, 10g).
Windows
98, ME, 2000, XP, Vista, Citrix
References
Available upon
request
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